{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,13]],"date-time":"2026-03-13T13:30:38Z","timestamp":1773408638851,"version":"3.50.1"},"reference-count":69,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2013,11,25]],"date-time":"2013-11-25T00:00:00Z","timestamp":1385337600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2013,11,25]]},"abstract":"<jats:sec>\n               <jats:title content-type=\"abstract-heading\">Purpose<\/jats:title>\n               <jats:p> \u2013 The purpose of this study is to explore the impact of both information self-efficacy and information acquisition with regard to information channels on decision quality and also on satisfaction, which provides a new angle for online shopping satisfaction research and practice alike. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title>\n               <jats:p> \u2013 This study develops a research model drawing upon customer satisfaction theory, information and decision making theory and self-efficacy theory and tests it using a questionnaire and partial least squares structural equation modelling. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Findings<\/jats:title>\n               <jats:p> \u2013 Data collected from 331 Chinese online shopping customers were used to test the model. It was found that self-efficacy in getting information (SEGI) strongly affects perceived decision quality (PDQ) and also satisfaction with online shopping. Meanwhile SEGI negatively moderates the impact of web advertising usage for getting information on PDQ and overrides the effect of consumer review usage for getting information on PDQ. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title>\n               <jats:p> \u2013 The current research usefully contributes to the theoretical development of the structural model exploring the effects of information self-efficacy and information behaviour on decision quality and satisfaction with online shopping in the specific context of China and beyond more generally.<\/jats:p>\n            <\/jats:sec>","DOI":"10.1108\/oir-09-2012-0156","type":"journal-article","created":{"date-parts":[[2013,11,5]],"date-time":"2013-11-05T12:19:54Z","timestamp":1383653994000},"page":"872-890","source":"Crossref","is-referenced-by-count":31,"title":["Information self-efficacy and information channels"],"prefix":"10.1108","volume":"37","author":[{"given":"Xianjin","family":"Zha","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Jing","family":"Li","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Yalan","family":"Yan","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022020420241840000_b1","doi-asserted-by":"crossref","unstructured":"Ariely, D.\n                (2000), \u201cControlling the information flow: effects on customers' decision making and preferences\u201d, Journal of Customer Research, Vol. 27 No. 2, pp. 233-248.","DOI":"10.1086\/314322"},{"key":"key2022020420241840000_b2","doi-asserted-by":"crossref","unstructured":"Athanassopoulos, A.\n               , \n                  Gounaris, S.\n                and \n                  Stathakopoulos, V.\n                (2001), \u201cBehavioural responses to customer satisfaction: an empirical study\u201d, European Journal of Marketing, Vol. 35 No. 5, pp. 687-707.","DOI":"10.1108\/03090560110388169"},{"key":"key2022020420241840000_b3","doi-asserted-by":"crossref","unstructured":"Bandura, A.\n                (1982), \u201cSelf-efficacy mechanism in human agency\u201d, American Psychologist, Vol. 37 No. 2, pp. 122-147.","DOI":"10.1037\/0003-066X.37.2.122"},{"key":"key2022020420241840000_b4","doi-asserted-by":"crossref","unstructured":"Beuninger, J.V.\n               , \n                  Ruyter, K.D.\n               , \n                  Wetzels, M.\n                and \n                  Streukens, S.\n                (2009), \u201cCustomer self-efficacy in technology-based self-service: assessing between- and within-person differences\u201d, Journal of Service Research, Vol. 11 No. 4, pp. 407-428.","DOI":"10.1177\/1094670509333237"},{"key":"key2022020420241840000_b5","doi-asserted-by":"crossref","unstructured":"Bhattacherjee, A.\n                (2001), \u201cUnderstanding information systems continuance: an expectation confirmation model\u201d, MIS Quarterly, Vol. 25 No. 3, pp. 351-370.","DOI":"10.2307\/3250921"},{"key":"key2022020420241840000_b6","unstructured":"Bounie, D.\n               , \n                  Bourreau, M.\n               , \n                  Gensollen, M.\n                and \n                  Waelbroeck, P.\n                (2005), \u201cThe effect of online consumer reviews on purchasing decisions: the case of video games\u201d, available at: http:\/\/perso.univ-rennes1.fr\/eric.darmon\/workcommed\/papers\/bounie_bourreau_gensollen_waldbroeck_2_nice.pdf (accessed 7 September 2012)."},{"key":"key2022020420241840000_b7","doi-asserted-by":"crossref","unstructured":"Brown, S.P.\n               , \n                  Ganesan, S.\n                and \n                  Chalagalla, G.\n                (2001), \u201cSelf-efficacy as a moderator of information-seeking effectiveness\u201d, Journal of Applied Psychology, Vol. 86 No. 5, pp. 1043-1051.","DOI":"10.1037\/0021-9010.86.5.1043"},{"key":"key2022020420241840000_b8","doi-asserted-by":"crossref","unstructured":"Cervone, D.\n               , \n                  Jiwani, N.\n                and \n                  Wood, R.\n                (1991), \u201cGoal setting and the differential influence of self-regulatory process on complex decision making performance\u201d, Journal of Personality and Social Psychology, Vol. 61 No. 2, pp. 257-266.","DOI":"10.1037\/0022-3514.61.2.257"},{"key":"key2022020420241840000_b9","doi-asserted-by":"crossref","unstructured":"Chang, H.H.\n                and \n                  Wang, H.W.\n                (2011), \u201cThe moderating effect of customer perceived value on online shopping behaviour\u201d, Online Information Review, Vol. 35 No. 3, pp. 333-359.","DOI":"10.1108\/14684521111151414"},{"key":"key2022020420241840000_b10","doi-asserted-by":"crossref","unstructured":"Chen, C.C.\n                and \n                  Tseng, Y.D.\n                (2011), \u201cQuality evaluation of product reviews using an information quality framework\u201d, Decision Support Systems, Vol. 50 No. 4, pp. 755-768.","DOI":"10.1016\/j.dss.2010.08.023"},{"key":"key2022020420241840000_b11","doi-asserted-by":"crossref","unstructured":"Chen, Q.\n               , \n                  Clifford, S.J.\n                and \n                  Wells, W.D.\n                (2002), \u201cAttitude toward the site II: new information\u201d, Journal of Advertising Research, Vol. 42 No. 2, pp. 33-45.","DOI":"10.2501\/JAR-42-2-33-45"},{"key":"key2022020420241840000_b12","doi-asserted-by":"crossref","unstructured":"Chen, Y.\n                and \n                  Xie, J.H.\n                (2008), \u201cOnline consumer review: word-of-mouth as a new element of marketing communication mix\u201d, Management Science, Vol. 54 No. 3, pp. 477-491.","DOI":"10.1287\/mnsc.1070.0810"},{"key":"key2022020420241840000_b13","doi-asserted-by":"crossref","unstructured":"Chiasson, T.\n               , \n                  Hawkey, K.\n               , \n                  McAllister, M.\n                and \n                  Slonim, J.\n                (2002), \u201cAn architecture in support of universal access to electronic commerce\u201d, Information and Software Technology, Vol. 44 No. 5, pp. 279-289.","DOI":"10.1016\/S0950-5849(01)00214-2"},{"key":"key2022020420241840000_b14","doi-asserted-by":"crossref","unstructured":"Chin, W.W.\n               , \n                  Marcolin, B.L.\n                and \n                  Newsted, P.R.\n                (2003), \u201cA partial least squares latent variable modeling approach for measuring interaction effects: results from a Monte Carlo simulation study and an electronic-mail emotion\/adoption study\u201d, Information Systems Research, Vol. 14 No. 2, pp. 189-217.","DOI":"10.1287\/isre.14.2.189.16018"},{"key":"key2022020420241840000_b15","unstructured":"China Internet Network Information Centre\n                (2011), \u201c29th report: online shopping and constraints for growth\u201d, available at: http:\/\/cnnic.net.cn (accessed 4 May 2012)."},{"key":"key2022020420241840000_b16","doi-asserted-by":"crossref","unstructured":"Devaraj, S.\n               , \n                  Fan, M.\n                and \n                  Kohli, R.\n                (2002), \u201cAntecedents of B2C channel satisfaction and preference: validating e-commerce metrics\u201d, Information Systems Research, Vol. 13 No. 3, pp. 316-333.","DOI":"10.1287\/isre.13.3.316.77"},{"key":"key2022020420241840000_b17","unstructured":"Dichter, E.\n                (1966), \u201cHow word-of-mouth advertising works\u201d, Harvard Business Review, Vol. 44 No. 6, pp. 147-166."},{"key":"key2022020420241840000_b18","unstructured":"Ducoffe, R.H.\n                (1996), \u201cAdvertising value and advertising on the web\u201d, Journal of Advertising Research, Vol. 36 No. 5, pp. 21-35."},{"key":"key2022020420241840000_b19","unstructured":"Fasolo, B.\n               , \n                  McClelland, G.H.\n                and \n                  Lange, K.A.\n                (2005), \u201cThe effect of site design and inter-attribute correlations on interactive web-based decisions\u201d, in \n                  Haughvedt, C.P.\n               , \n                  Machleit, K.\n                and \n                  Yalch, R.\n                (Eds), Online Consumer Psychology: Understanding and Influencing Behavior in the Virtual World, Lawrence Erlbaum Associates, Mahwah, NJ, pp. 325-344."},{"key":"key2022020420241840000_b20","doi-asserted-by":"crossref","unstructured":"Flavi\u00e1n, C.\n               , \n                  Gurrea, R.\n                and \n                  Or\u00fas, C.\n                (2009), \u201cThe effect of product presentation mode on the perceived content and continent quality of websites\u201d, Online Information Review, Vol. 33 No. 6, pp. 1103-1128.","DOI":"10.1108\/14684520911011034"},{"key":"key2022020420241840000_b21","doi-asserted-by":"crossref","unstructured":"Fornell, C.\n               , \n                  Johnson, M.D.\n               , \n                  Anderson, E.W.\n               , \n                  Cha, J.\n                and \n                  Bryant, B.E.\n                (1996), \u201cThe American customer satisfaction index: nature, purpose, and findings\u201d, Journal of Marketing, Vol. 60 No. 4, pp. 7-18.","DOI":"10.1177\/002224299606000403"},{"key":"key2022020420241840000_b22","doi-asserted-by":"crossref","unstructured":"Gefen, D.\n               , \n                  Rigdon, E.E.\n                and \n                  Straub, D.\n                (2011), \u201cAn update and extension to SEM guidelines for administrative and social science research\u201d, MIS Quarterly, Vol. 35 No. 2, pp. iii-xiv.","DOI":"10.2307\/23044042"},{"key":"key2022020420241840000_b23","doi-asserted-by":"crossref","unstructured":"Hanani, U.\n               , \n                  Shapira, B.\n                and \n                  Shoval, P.\n                (2001), \u201cInformation filtering: overview of issues, research and systems\u201d, User Modeling and User-Adapted Interaction, Vol. 11 No. 3, pp. 203-259.","DOI":"10.1023\/A:1011196000674"},{"key":"key2022020420241840000_b24","doi-asserted-by":"crossref","unstructured":"Haubl, G.\n                and \n                  Trifts, V.\n                (2000), \u201cCustomer decision making in online shopping environments: the effects of interactive decision aids\u201d, Marketing Science, Vol. 19 No. 1, pp. 4-21.","DOI":"10.1287\/mksc.19.1.4.15178"},{"key":"key2022020420241840000_b25","doi-asserted-by":"crossref","unstructured":"He, W.\n                and \n                  Wei, K.K.\n                (2009), \u201cWhat drives continued knowledge sharing? An investigation of knowledge-contribution and -seeking beliefs\u201d, Decision Support Systems, Vol. 46 No. 4, pp. 826-838.","DOI":"10.1016\/j.dss.2008.11.007"},{"key":"key2022020420241840000_b26","doi-asserted-by":"crossref","unstructured":"Hern\u00e1ndez, B.\n               , \n                  Jim\u00e9nez, J.\n                and \n                  Jos\u00e9 Mart\u00edn, M.\n                (2011), \u201cAge, gender and income: do they really moderate online shopping behaviour?\u201d, Online Information Review, Vol. 35 No. 1, pp. 113-133.","DOI":"10.1108\/14684521111113614"},{"key":"key2022020420241840000_b27","doi-asserted-by":"crossref","unstructured":"Hostler, R.E.\n               , \n                  Yoon, V.Y.\n                and \n                  Guimaraes, T.\n                (2005), \u201cAssessing the impact of internet agent on end users' performance\u201d, Decision Support Systems, Vol. 41 No. 1, pp. 313-325.","DOI":"10.1016\/j.dss.2004.07.002"},{"key":"key2022020420241840000_b28","unstructured":"International Data Corporation\n                (2011), \u201cWhite paper on e-commerce services industry\u201d, available at: www.idc.com (accessed 7 September 2012)."},{"key":"key2022020420241840000_b29","doi-asserted-by":"crossref","unstructured":"Ives, B.\n               , \n                  Olson, M.H.\n                and \n                  Baroudi, J.J.\n                (1983), \u201cThe measurement of user information satisfaction\u201d, Communications of the ACM, Vol. 26 No. 10, pp. 785-793.","DOI":"10.1145\/358413.358430"},{"key":"key2022020420241840000_b30","doi-asserted-by":"crossref","unstructured":"Jacoby, J.\n               , \n                  Chestnut, R.W.\n                and \n                  Fisher, W.A.\n                (1978), \u201cA behavioral process approach to information acquisition in non-durable purchasing\u201d, Journal of Marketing Research, Vol. 15 No. 4, pp. 532-544.","DOI":"10.1177\/002224377801500403"},{"key":"key2022020420241840000_b31","doi-asserted-by":"crossref","unstructured":"Joines, J.L.\n               , \n                  Scherer, C.W.\n                and \n                  Scheufele, D.A.\n                (2003), \u201cExploring motivations for customer web use and their implications for e-commerce\u201d, Journal of Customer Marketing, Vol. 20 No. 2, pp. 90-108.","DOI":"10.1108\/07363760310464578"},{"key":"key2022020420241840000_b32","doi-asserted-by":"crossref","unstructured":"Kamis, A.\n               , \n                  Stern, T.\n                and \n                  Ladik, D.M.\n                (2010), \u201cA flow-based model of web site intentions when users customize products in business-to-customer electronic commerce\u201d, Information Systems Frontiers, Vol. 12 No. 2, pp. 157-168.","DOI":"10.1007\/s10796-008-9135-y"},{"key":"key2022020420241840000_b33","doi-asserted-by":"crossref","unstructured":"Kankanhalli, A.\n               , \n                  Tan, B.C.Y.\n                and \n                  Wei, K.K.\n                (2005), \u201cContributing knowledge to electronic knowledge repositories: an empirical investigation\u201d, MIS Quarterly, Vol. 29 No. 1, pp. 113-143.","DOI":"10.2307\/25148670"},{"key":"key2022020420241840000_b34","doi-asserted-by":"crossref","unstructured":"Khalifa, M.\n                and \n                  Liu, V.\n                (2007), \u201cOnline customer retention: contingent effects of online shopping habit and online shopping experience\u201d, European Journal of Information Systems, Vol. 16 No. 6, pp. 780-792.","DOI":"10.1057\/palgrave.ejis.3000711"},{"key":"key2022020420241840000_b35","doi-asserted-by":"crossref","unstructured":"Khammash, M.\n                and \n                  Griffiths, G.H.\n                (2011), \u201c\u2018Arrivederci CIAO.com, buongiorno Bing.com\u2019 \u2013 electronic word-of-mouth (eWOM), antecedences and consequences\u201d, International Journal of Information Management, Vol. 31 No. 1, pp. 82-87.","DOI":"10.1016\/j.ijinfomgt.2010.10.005"},{"key":"key2022020420241840000_b36","doi-asserted-by":"crossref","unstructured":"Kohli, R.\n               , \n                  Devaraj, S.\n                and \n                  Mahmood, M.A.\n                (2004), \u201cUnderstanding determinants of online customer satisfaction: a decision process perspective\u201d, Journal of Management Information Systems, Vol. 21 No. 1, pp. 115-135.","DOI":"10.1080\/07421222.2004.11045796"},{"key":"key2022020420241840000_b37","unstructured":"Kort, W.\n                and \n                  Gharbi, J.E.\n                (2008), \u201cAn experiential approach of satisfaction in e-learning\u201d, available at: www.canavents.com\/its2008\/abstracts\/283.pdf (accessed 7 September 2012)."},{"key":"key2022020420241840000_b38","doi-asserted-by":"crossref","unstructured":"Lee, B.\n                and \n                  Lee, W.\n                (2004), \u201cThe effect of information overload on customer choice quality in an on-line environment\u201d, Psychology & Marketing, Vol. 21 No. 3, pp. 159-183.","DOI":"10.1002\/mar.20000"},{"key":"key2022020420241840000_b39","doi-asserted-by":"crossref","unstructured":"Lee, H.\n               , \n                  Choi, S.\n                and \n                  Kang, Y.\n                (2009), \u201cFormation of e-satisfaction and repurchase intention: moderating roles of computer self-efficacy and computer anxiety\u201d, Expert Systems with Applications, Vol. 36 No. 4, pp. 7848-7859.","DOI":"10.1016\/j.eswa.2008.11.005"},{"key":"key2022020420241840000_b40","doi-asserted-by":"crossref","unstructured":"Liang, H.G.\n               , \n                  Saraf, N.\n               , \n                  Hu, Q.\n                and \n                  Xue, Y.J.\n                (2007), \u201cAssimilation of enterprise systems: the effect of institutional pressures and the mediating role of top management\u201d, MIS Quarterly, Vol. 31 No. 1, pp. 59-87.","DOI":"10.2307\/25148781"},{"key":"key2022020420241840000_b41","doi-asserted-by":"crossref","unstructured":"Limayem, M.\n                and \n                  Hirt, S.G.\n                (2003), \u201cForce of habit and information systems usage: theory and initial validation\u201d, Journal of the Association for Information Systems, Vol. 4 No. 1, pp. 65-97.","DOI":"10.17705\/1jais.00030"},{"key":"key2022020420241840000_b42","doi-asserted-by":"crossref","unstructured":"Luszczynska, A.\n               , \n                  Scholz, U.\n                and \n                  Schwarzer, R.\n                (2005), \u201cThe general self-efficacy scale: multicultural validation studies\u201d, Journal of Psychology, Vol. 139 No. 5, pp. 439-457.","DOI":"10.3200\/JRLP.139.5.439-457"},{"key":"key2022020420241840000_b44","doi-asserted-by":"crossref","unstructured":"McKee, D.\n               , \n                  Simmers, C.S.\n                and \n                  Licata, J.\n                (2006), \u201cCustomer self-efficacy and response to service\u201d, Journal of Service Research, Vol. 8 No. 3, pp. 207-220.","DOI":"10.1177\/1094670505282167"},{"key":"key2022020420241840000_b43","doi-asserted-by":"crossref","unstructured":"Mandl, M.\n               , \n                  Felfernig, A.\n               , \n                  Teppan, E.\n                and \n                  Schubert, M.\n                (2011), \u201cCustomer decision making in knowledge-based recommendation\u201d, Journal of Intelligent Information Systems, Vol. 37 No. 1, pp. 1-22.","DOI":"10.1007\/s10844-010-0134-3"},{"key":"key2022020420241840000_b45","doi-asserted-by":"crossref","unstructured":"Monsuw\u00e9, T.P.Y.\n               , \n                  Dellaert, B.G.C.\n                and \n                  de Ruyter, K.\n                (2004), \u201cWhat drives customers to shop online? A literature review\u201d, International Journal of Service Industry Management, Vol. 15 No. 1, pp. 102-121.","DOI":"10.1108\/09564230410523358"},{"key":"key2022020420241840000_b46","doi-asserted-by":"crossref","unstructured":"Park, D.H.\n               , \n                  Lee, J.\n                and \n                  Han, I.\n                (2007), \u201cThe effect of on-line consumer reviews on consumer purchasing intention: the moderating role of involvement\u201d, International Journal of Electronic Commerce, Vol. 11 No. 4, pp. 125-148.","DOI":"10.2753\/JEC1086-4415110405"},{"key":"key2022020420241840000_b47","doi-asserted-by":"crossref","unstructured":"Pavlou, P.A.\n                and \n                  Fygenson, M.\n                (2006), \u201cUnderstanding and predicting electronic commerce adoption: an extension of the theory of planned behavior\u201d, MIS Quarterly, Vol. 30 No. 1, pp. 115-143.","DOI":"10.2307\/25148720"},{"key":"key2022020420241840000_b48","doi-asserted-by":"crossref","unstructured":"Pavlou, P.A.\n                and \n                  Gefen, D.\n                (2004), \u201cBuilding effective online marketplaces with institution-based trust\u201d, Information Systems Research, Vol. 15 No. 1, pp. 37-60.","DOI":"10.1287\/isre.1040.0015"},{"key":"key2022020420241840000_b49","doi-asserted-by":"crossref","unstructured":"Pingol, L.L.\n                and \n                  Miyazaki, A.D.\n                (2005), \u201cInformation source usage and purchase satisfaction: implications for product-focused print media\u201d, Journal of Advertising Research, Vol. 45 No. 1, pp. 132-139.","DOI":"10.1017\/S0021849905050099"},{"key":"key2022020420241840000_b50","doi-asserted-by":"crossref","unstructured":"Podsakoff, P.M.\n               , \n                  MacKenzie, S.B.\n               , \n                  Lee, J.Y.\n                and \n                  Podsakoff, N.P.\n                (2003), \u201cCommon method biases in behavioral research: a critical review of the literature and recommended remedies\u201d, Journal of Applied Psychology, Vol. 88 No. 5, pp. 879-903.","DOI":"10.1037\/0021-9010.88.5.879"},{"key":"key2022020420241840000_b51","doi-asserted-by":"crossref","unstructured":"Ranganathan, C.\n                and \n                  Ganapathy, S.\n                (2002), \u201cKey dimensions of business-to-customer sites\u201d, Information & Management, Vol. 39 No. 6, pp. 457-465.","DOI":"10.1016\/S0378-7206(01)00112-4"},{"key":"key2022020420241840000_b52","unstructured":"Ringle, C.M.\n               , \n                  Wende, S.\n                and \n                  Will, A.\n                (2005), \u201cSmartPLS 2.0 (M3)\u201d, available at: www.smartpls.de (accessed 20 May 2009)."},{"key":"key2022020420241840000_b53","doi-asserted-by":"crossref","unstructured":"Sempane, M.\n               , \n                  Rieger, H.S.\n                and \n                  Roodt, G.\n                (2002), \u201cJob satisfaction in relation to organization culture\u201d, Journal of Industrial Psychology, Vol. 28 No. 2, pp. 23-30.","DOI":"10.4102\/sajip.v28i2.49"},{"key":"key2022020420241840000_b54","doi-asserted-by":"crossref","unstructured":"Song, J.\n               , \n                  Baker, J.\n               , \n                  Lee, S.\n                and \n                  Wetherbe, J.C.\n                (2012), \u201cExamining online consumers' behavior: a service-oriented view\u201d, International Journal of Information Management, Vol. 32 No. 3, pp. 221-231.","DOI":"10.1016\/j.ijinfomgt.2011.11.002"},{"key":"key2022020420241840000_b55","doi-asserted-by":"crossref","unstructured":"Stewart, K.J.\n                (2006), \u201cHow the hypertext links influence customer perceptions to build and degrade trust online\u201d, Journal of Management Information System, Vol. 23 No. 1, pp. 183-210.","DOI":"10.2753\/MIS0742-1222230106"},{"key":"key2022020420241840000_b56","doi-asserted-by":"crossref","unstructured":"Straub, D.W.\n               , \n                  Boudreau, M.C.\n                and \n                  Gefen, D.\n                (2004), \u201cValidation guidelines for IS positivist research\u201d, Communications of the Association for Information Systems, Vol. 13 No. 1, pp. 380-427.","DOI":"10.17705\/1CAIS.01324"},{"key":"key2022020420241840000_b57","unstructured":"Thongpapanl, N.\n                and \n                  Ashraf, A.R.\n                (2011), \u201cEnhancing online performance through website content and personalization\u201d, Journal of Computer Information Systems, Vol. 52 No. 1, pp. 3-13."},{"key":"key2022020420241840000_b58","doi-asserted-by":"crossref","unstructured":"Venkatesh, V.\n               , \n                  Morris, M.G.\n               , \n                  Davis, G.B.\n                and \n                  Davis, F.D.\n                (2003), \u201cUser acceptance of information technology: toward a unified view\u201d, MIS Quarterly, Vol. 27 No. 3, pp. 425-478.","DOI":"10.2307\/30036540"},{"key":"key2022020420241840000_b59","doi-asserted-by":"crossref","unstructured":"Verhagen, T.\n                and \n                  van Dolen, W.\n                (2011), \u201cThe influence of online store beliefs on customer online impulse buying: a model and empirical application\u201d, Information & Management, Vol. 48 No. 8, pp. 320-327.","DOI":"10.1016\/j.im.2011.08.001"},{"key":"key2022020420241840000_b60","doi-asserted-by":"crossref","unstructured":"Villanueva, J.\n               , \n                  Yoo, S.\n                and \n                  Hanssens, D.M.\n                (2008), \u201cThe impact of marketing-induced versus word-of-mouth customer acquisition on customer equity\u201d, Journal of Marketing Research, Vol. 45 No. 1, pp. 48-59.","DOI":"10.1509\/jmkr.45.1.48"},{"key":"key2022020420241840000_b61","doi-asserted-by":"crossref","unstructured":"Wang, W.Q.\n                and \n                  Benbasat, I.\n                (2009), \u201cInteractive decision aid for customer decision making in e-commerce: the influence of perceived strategy restrictiveness\u201d, MIS Quarterly, Vol. 33 No. 2, pp. 293-320.","DOI":"10.2307\/20650293"},{"key":"key2022020420241840000_b62","unstructured":"Wang, X.W.\n               , \n                  Teo, H.H.\n                and \n                  Wei, K.K.\n                (2005), \u201cPromoting consumption information contribution to online feedback system: an analysis from the cognition enhancement perspectives\u201d, Proceedings of the 11th Americas Conference on Information Systems, available at: http:\/\/aisel.aisnet.org\/amcis2005\/367 (accessed 7 September 2012)."},{"key":"key2022020420241840000_b63","doi-asserted-by":"crossref","unstructured":"Wetzels, M.\n               , \n                  Odekerken-Schroder, G.\n                and \n                  Van Oppen, C.\n                (2009), \u201cUsing PLS path modeling for assessing hierarchical construct models: guidelines and empirical illustration\u201d, MIS Quarterly, Vol. 33 No. 1, pp. 177-195.","DOI":"10.2307\/20650284"},{"key":"key2022020420241840000_b64","doi-asserted-by":"crossref","unstructured":"Xiao, B.\n                and \n                  Benbasat, I.\n                (2007), \u201cE-commerce product recommendation agents: use, characteristics, and impact\u201d, MIS Quarterly, Vol. 31 No. 1, pp. 137-209.","DOI":"10.2307\/25148784"},{"key":"key2022020420241840000_b65","doi-asserted-by":"crossref","unstructured":"Yan, Y.L.\n                and \n                  Davison, R.M.\n                (2011), \u201cUsing decision support systems in Chinese enterprises: a study of managerial information behaviour\u201d, Information Development, Vol. 27 No. 1, pp. 15-31.","DOI":"10.1177\/0266666910394621"},{"key":"key2022020420241840000_b66","doi-asserted-by":"crossref","unstructured":"Yang, S.Q.\n               , \n                  Lu, Y.B.\n               , \n                  Zhao, L.\n                and \n                  Gupta, S.\n                (2011), \u201cEmpirical investigation of customers' channel extension behavior: perceptions shift toward the online channel\u201d, Computers in Human Behavior, Vol. 27 No. 5, pp. 1688-1696.","DOI":"10.1016\/j.chb.2011.02.007"},{"key":"key2022020420241840000_b67","doi-asserted-by":"crossref","unstructured":"Yang, Z.L.\n               , \n                  Peterson, R.T.\n                and \n                  Cai, S.H.\n                (2003), \u201cServices quality dimensions of internet retailing: an exploratory analysis\u201d, Journal of Services Marketing, Vol. 17 Nos 6\/7, pp. 685-698.","DOI":"10.1108\/08876040310501241"},{"key":"key2022020420241840000_b68","doi-asserted-by":"crossref","unstructured":"Yayi, A.\n                and \n                  Bayrame, M.\n                (2012), \u201cE-WOM: the effects of online consumer reviews on purchasing decisions\u201d, International Journal of Internet Marketing and Advertising, Vol. 7 No. 1, pp. 51-64.","DOI":"10.1504\/IJIMA.2012.044958"},{"key":"key2022020420241840000_b69","doi-asserted-by":"crossref","unstructured":"Yi, Y.\n                and \n                  Gong, T.\n                (2008), \u201cThe electronic service quality model: the moderating effect of customer self-efficacy\u201d, Psychology & Marketing, Vol. 25 No. 7, pp. 587-601.","DOI":"10.1002\/mar.20226"}],"container-title":["Online Information Review"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/OIR-09-2012-0156","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/OIR-09-2012-0156\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/OIR-09-2012-0156\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T22:43:44Z","timestamp":1753397024000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/oir\/article\/37\/6\/872-890\/314726"}},"subtitle":["Decision quality and online shopping satisfaction"],"short-title":[],"issued":{"date-parts":[[2013,11,25]]},"references-count":69,"journal-issue":{"issue":"6","published-print":{"date-parts":[[2013,11,25]]}},"alternative-id":["10.1108\/OIR-09-2012-0156"],"URL":"https:\/\/doi.org\/10.1108\/oir-09-2012-0156","relation":{},"ISSN":["1468-4527"],"issn-type":[{"value":"1468-4527","type":"print"}],"subject":[],"published":{"date-parts":[[2013,11,25]]}}}