{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,8,18]],"date-time":"2026-08-18T00:08:56Z","timestamp":1787011736179,"version":"build-2736575974"},"reference-count":38,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2018,8,17]],"date-time":"2018-08-17T00:00:00Z","timestamp":1534464000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["OIR"],"published-print":{"date-parts":[[2018,9,13]]},"abstract":"<jats:sec>\n                    <jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n                    <jats:p>The purpose of this paper is twofold: to explore what kinds of social media content public libraries create to communicate with users online, and to examine the relationships between social media content types and corresponding levels of user engagement.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n                    <jats:p>The sample comprises 4,637 Facebook posts collected from 151 public libraries across the USA. The authors identified ten types of Facebook posts based on the open coding, and calculated the degrees of user engagement for each type of Facebook post, represented by the numbers of likes, shares and comments. Also, The authors examined the effects of the inclusions of images or video clips on user engagement.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n                    <jats:p>The authors observed that the most frequent type of post was related to announcing upcoming events held in libraries. This study also found that posts about community news or emotionally inspiring messages elicited much engagement from users. Posts having an image or images tend to receive more user engagement.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title>\n                    <jats:p>Based on the findings of this study, the authors discussed practical strategies for public libraries to effectively use social media to better facilitate user engagement.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n                    <jats:p>This study is one of a few attempts that examine the relationships between the types of social media content and the degrees of user engagement in public library environments. Also, the authors have proposed a coding scheme useful to analyze social media content in the context of public libraries.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.1108\/oir-10-2017-0288","type":"journal-article","created":{"date-parts":[[2018,8,17]],"date-time":"2018-08-17T10:31:20Z","timestamp":1534501880000},"page":"940-955","source":"Crossref","is-referenced-by-count":60,"title":["Library marketing via social media"],"prefix":"10.1108","volume":"42","author":[{"given":"Soohyung","family":"Joo","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Namjoo","family":"Choi","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Tae Hyun","family":"Baek","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","published-online":{"date-parts":[[2018,8,17]]},"reference":[{"issue":"4","key":"key2021041509450472100_ref001","doi-asserted-by":"crossref","first-page":"333","DOI":"10.1080\/19322909.2010.487766","article-title":"Twitter use in libraries: an exploratory analysis","volume":"4","year":"2010","journal-title":"Journal of Web Librarianship"},{"issue":"4","key":"key2021041509450472100_ref002","first-page":"358","article-title":"Facebook use in libraries: an exploratory analysis","volume":"64","year":"2012","journal-title":"Aslib Journal of Information Management"},{"issue":"6","key":"key2021041509450472100_ref003","doi-asserted-by":"crossref","first-page":"1002","DOI":"10.1108\/EL-05-2014-0084","article-title":"Exploring academic libraries\u2019 use of Twitter: a content analysis","volume":"33","year":"2015","journal-title":"The Electronic Library"},{"issue":"2","key":"key2021041509450472100_ref004","first-page":"1","article-title":"Social networking sites as marketing and outreach tools of library and information services","volume":"13","year":"2013","journal-title":"Global Journal of Human-Social Science Research"},{"key":"key2021041509450472100_ref005","volume-title":"Crash Course in Marketing for Libraries","year":"2014","edition":"2nd ed."},{"key":"key2021041509450472100_ref006","volume-title":"Mastering Social Media Mining with Python","year":"2016"},{"issue":"1","key":"key2021041509450472100_ref007","doi-asserted-by":"crossref","first-page":"63","DOI":"10.2753\/MTP1069-6679170105","article-title":"The process of customer engagement: a conceptual framework","volume":"17","year":"2009","journal-title":"Journal of Marketing Theory and Practice"},{"issue":"1","key":"key2021041509450472100_ref035","doi-asserted-by":"crossref","first-page":"210","DOI":"10.1111\/j.1083-6101.2007.00393.x","article-title":"Social network sites: definition, history, and scholarship","volume":"13","year":"2007","journal-title":"Journal of Computer\u2010Mediated Communication"},{"issue":"1","key":"key2021041509450472100_ref008","doi-asserted-by":"crossref","first-page":"105","DOI":"10.1016\/j.jbusres.2011.07.029","article-title":"Consumer engagement in a virtual brand community: an exploratory analysis","volume":"66","year":"2013","journal-title":"Journal of Business Research"},{"issue":"3","key":"key2021041509450472100_ref009","doi-asserted-by":"crossref","first-page":"259","DOI":"10.1108\/00330331111151584","article-title":"Going social at Vancouver public library: what the virtual branch did next","volume":"45","year":"2011","journal-title":"Program"},{"issue":"1","key":"key2021041509450472100_ref010","doi-asserted-by":"crossref","first-page":"46","DOI":"10.1080\/15456870.2015.972282","article-title":"Social media: defining, developing, and divining","volume":"23","year":"2015","journal-title":"Atlantic Journal of Communication"},{"key":"key2021041509450472100_ref011","unstructured":"Calder, B.J. and Malthouse, E.C. 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