{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,10,13]],"date-time":"2026-10-13T12:46:09Z","timestamp":1791895569908,"version":"4.3.4"},"reference-count":72,"publisher":"Emerald","issue":"7","license":[{"start":{"date-parts":[[2019,11,11]],"date-time":"2019-11-11T00:00:00Z","timestamp":1573430400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["OIR"],"published-print":{"date-parts":[[2019,11,11]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>An increasing number of users join and become immersed in WeChat official accounts, but many users quit using these services as well. Nevertheless, most of the previous studies mainly focussed on the usage behavior. The purpose of this paper is to fill the gap by examining factors affecting users\u2019 unfollow intentions for WeChat subscriptions in a Chinese context.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>Structural equation modeling is used in our study. A field survey with 260 WeChat users is conducted to test the research model and hypotheses.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>The results show the following interesting key findings: first, the effect of actual cost on users\u2019 unfollow intentions is larger than the effect of opportunity cost; second, users\u2019 unfollow intentions will decrease with the increase of users\u2019 perceptions of information usefulness; third, the results of the control variables showed that only landing frequency has a negative effect on users\u2019 unfollow intentions; and fourth, users\u2019 demographic differences are also examined in regard to how they may affect users\u2019 unfollow intentions.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>First, this paper studies factors influencing users\u2019 unfollow intentions for WeChat subscriptions from a social exchange theory perspective; the authors considered both extraneous factors and users\u2019 internal perception factors potentially affecting users\u2019 unfollow intentions, which has rarely been researched. Furthermore, the authors examined significant differences among users\u2019 demographic characteristics in affecting users\u2019 unfollow intentions. The results of the study provide a more comprehensive understanding of the influencing factors of users\u2019 unfollow intentions.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/oir-10-2018-0293","type":"journal-article","created":{"date-parts":[[2019,11,22]],"date-time":"2019-11-22T09:27:50Z","timestamp":1574414870000},"page":"1081-1097","source":"Crossref","is-referenced-by-count":13,"title":["Understanding social media users\u2019 unfollow intentions: take WeChat subscriptions as an example"],"prefix":"10.1108","volume":"43","author":[{"given":"Ge","family":"Zhang","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Liang","family":"Ma","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Xin","family":"Zhang","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Xiao Yan","family":"Ding","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Yi Ping","family":"Yang","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","reference":[{"issue":"3","key":"key2019112214274923300_ref001","doi-asserted-by":"crossref","first-page":"482","DOI":"10.1016\/j.chb.2009.12.007","article-title":"Gender, age and income differences in internet usage among employees in organizations","volume":"26","year":"2010","journal-title":"Computers in Human Behavior"},{"issue":"1-2","key":"key2019112214274923300_ref002","doi-asserted-by":"crossref","first-page":"14","DOI":"10.1007\/s12063-012-0062-1","article-title":"The intention of continued web-enabled phone service usage: a quality perspective","volume":"5","year":"2012","journal-title":"Operations Management Research"},{"issue":"5","key":"key2019112214274923300_ref003","first-page":"416","article-title":"Information overload, psychological ill-being, and behavioral intention to continue online health information search","volume":"70","year":"2016","journal-title":"Computers in Human Behavior"},{"issue":"4","key":"key2019112214274923300_ref004","first-page":"10","article-title":"Exploring the effect of overload on the discontinuous intention of social media users: an S-O-R perspective","volume":"81","year":"2018","journal-title":"Computers in Human Behavior"},{"issue":"6","key":"key2019112214274923300_ref005","first-page":"83","article-title":"Understanding the discontinuance behavior of mobile shoppers as a consequence of technostress: an application of the stress-coping theory","volume":"95","year":"2019","journal-title":"Computers in Human Behavior"},{"issue":"1","key":"key2019112214274923300_ref006","first-page":"917","article-title":"Information privacy, gender differences, and intrinsic motivation in the workplace","volume":"33","year":"2013","journal-title":"International Journal of Information Management"},{"issue":"6","key":"key2019112214274923300_ref007","first-page":"2145","article-title":"Reputation for toughness and anti-dumping rebuttals: competitive rivalry, perceived benefits, and stage of the product life cycle","volume":"69","year":"2015","journal-title":"Journal of Business Research"},{"issue":"3","key":"key2019112214274923300_ref008","doi-asserted-by":"crossref","first-page":"222","DOI":"10.1080\/10548408.2013.774916","article-title":"The effects of consumers\u2019 perceived risk and benefit on attitude and behavioral intention: a study of street food","volume":"30","year":"2013","journal-title":"Journal of Travel & Tourism Marketing"},{"issue":"6","key":"key2019112214274923300_ref009","doi-asserted-by":"crossref","first-page":"829","DOI":"10.1108\/14684521011099360","article-title":"Why do members contribute knowledge to online communities?","volume":"34","year":"2010","journal-title":"Online Information Review"},{"issue":"1","key":"key2019112214274923300_ref010","doi-asserted-by":"crossref","first-page":"19","DOI":"10.1007\/s10257-015-0272-9","article-title":"Understanding online repurchase intention: social exchange theory and shopping habit","volume":"14","year":"2016","journal-title":"Information Systems and e-Business Management"},{"issue":"6","key":"key2019112214274923300_ref011","doi-asserted-by":"crossref","first-page":"1674","DOI":"10.1016\/j.chb.2010.06.016","article-title":"Age differences in perceptions of online community participation among non-users: an extension of the technology acceptance model","volume":"26","year":"2010","journal-title":"Computers in Human Behavior"},{"issue":"2","key":"key2019112214274923300_ref012","first-page":"313","article-title":"An exploration of organizational level information systems discontinuance intentions","volume":"35","year":"2011","journal-title":"Mis Quarterly"},{"issue":"3","key":"key2019112214274923300_ref013","doi-asserted-by":"crossref","first-page":"902","DOI":"10.1080\/07421222.2017.1373013","article-title":"Impediments to information systems replacement: a calculus of discontinuance","volume":"34","year":"2017","journal-title":"Journal of Management Information Systems"},{"issue":"3","key":"key2019112214274923300_ref014","first-page":"30","article-title":"Understanding WeChat users\u2019 liking behavior: an empirical study in China","volume":"68","year":"2017","journal-title":"Computers in Human Behavior"},{"issue":"1","key":"key2019112214274923300_ref015","doi-asserted-by":"crossref","first-page":"47","DOI":"10.1080\/07421222.2002.11045717","article-title":"Implementation team responsiveness and user evaluation of customer relationship management: a quasi-experimental design study of social exchange theory","volume":"19","year":"2002","journal-title":"Journal of Management Information Systems"},{"issue":"7","key":"key2019112214274923300_ref016","doi-asserted-by":"crossref","first-page":"1029","DOI":"10.1108\/OIR-01-2016-0013","article-title":"Transforming followers into fans: a study of Chinese users of the WeChat official account","volume":"41","year":"2017","journal-title":"Online Information Review"},{"issue":"2","key":"key2019112214274923300_ref017","first-page":"55","article-title":"The privacy-personalization paradox in mHealth services acceptance of different age groups","volume":"16","year":"2015","journal-title":"Electronic Commerce Research & Applications"},{"key":"key2019112214274923300_ref018","volume-title":"Multivariate Data Analysis","year":"2009","edition":"7th ed."},{"issue":"6","key":"key2019112214274923300_ref019","doi-asserted-by":"crossref","first-page":"539","DOI":"10.1016\/j.ijinfomgt.2004.08.004","article-title":"Predicting online grocery buying intention: a comparison of the theory of reasoned action and the theory of planned behavior","volume":"24","year":"2004","journal-title":"International Journal of Information Management"},{"issue":"3","key":"key2019112214274923300_ref020","doi-asserted-by":"crossref","first-page":"317","DOI":"10.1002\/sres.1101","article-title":"Flow experience and internet shopping behavior: investigating the moderating effect of consumer characteristics","volume":"29","year":"2012","journal-title":"Systems Research and Behavioral Science"},{"issue":"4","key":"key2019112214274923300_ref021","doi-asserted-by":"crossref","first-page":"466","DOI":"10.1108\/OIR-12-2014-0314","article-title":"Effects of social capital on online knowledge sharing: positive and negative perspectives","volume":"39","year":"2015","journal-title":"Online Information Review"},{"issue":"6","key":"key2019112214274923300_ref022","first-page":"1","article-title":"To stay or not to stay? Discontinuance intention of gamification apps","volume":"32","year":"2019","journal-title":"Information Technology & People"},{"issue":"3","key":"key2019112214274923300_ref023","doi-asserted-by":"crossref","first-page":"344","DOI":"10.1108\/09564231211248444","article-title":"How to transform consumers into fans of your brand","volume":"23","year":"2012","journal-title":"Journal of Service Management"},{"issue":"1","key":"key2019112214274923300_ref024","first-page":"108","article-title":"Influence of attitudinal and low-carbon factors on behavioral intention of commuting mode choice \u2013 a cross-city study in China","volume":"111","year":"2018","journal-title":"Transportation Research Part A Policy & Practice"},{"issue":"1","key":"key2019112214274923300_ref025","first-page":"55","article-title":"Factors influencing perceived benefits and user satisfaction in knowledge management systems","volume":"33","year":"2015","journal-title":"Information Systems Management"},{"issue":"2","key":"key2019112214274923300_ref026","doi-asserted-by":"crossref","first-page":"299","DOI":"10.2307\/3250940","article-title":"A cross-cultural study on escalation of commitment behavior in software projects","volume":"24","year":"2000","journal-title":"Mis Quarterly"},{"issue":"6","key":"key2019112214274923300_ref027","doi-asserted-by":"crossref","first-page":"780","DOI":"10.1057\/palgrave.ejis.3000711","article-title":"Online consumer retention: contingent effects of online shopping habit and online shopping experience","volume":"16","year":"2007","journal-title":"European Journal of Information Systems"},{"issue":"3","key":"key2019112214274923300_ref028","doi-asserted-by":"crossref","first-page":"290","DOI":"10.1108\/OIR-01-2015-0022","article-title":"Factors affecting information sharing in social networking sites amongst university students","volume":"39","year":"2015","journal-title":"Online Information Review"},{"issue":"2","key":"key2019112214274923300_ref029","doi-asserted-by":"crossref","first-page":"256","DOI":"10.1016\/j.tourman.2010.01.011","article-title":"The effect of perceived trust on electronic commerce: shopping online for tourism products and services in South Korea","volume":"32","year":"2011","journal-title":"Tourism Management"},{"issue":"2","key":"key2019112214274923300_ref030","doi-asserted-by":"crossref","first-page":"331","DOI":"10.1016\/j.chb.2011.10.002","article-title":"News sharing in social media: the effect of gratifications and prior experience","volume":"28","year":"2012","journal-title":"Computers in Human Behavior"},{"issue":"1","key":"key2019112214274923300_ref031","first-page":"170","article-title":"Knowledge sharing in virtual communities: a social exchange theory perspective","volume":"8","year":"2015","journal-title":"Journal of Industrial Engineering and Management"},{"issue":"6","key":"key2019112214274923300_ref032","doi-asserted-by":"crossref","first-page":"891","DOI":"10.1108\/OIR-11-2012-0196","article-title":"Exploring knowledge sharing in virtual communities","volume":"37","year":"2013","journal-title":"Online Information Review"},{"issue":"2","key":"key2019112214274923300_ref033","first-page":"464","article-title":"Antecedents of the adoption of the new mobile payment systems: the moderating effect of age","volume":"35","year":"2014","journal-title":"Computers in Human Behavior"},{"issue":"12","key":"key2019112214274923300_ref034","first-page":"104","article-title":"Examining WeChat users\u2019 motivations, trust, attitudes, and positive word-of-mouth: evidence from China","volume":"41","year":"2014","journal-title":"Computers in Human Behavior"},{"issue":"3","key":"key2019112214274923300_ref035","first-page":"403","article-title":"Service quality, satisfaction, stickiness, and usage intentions: an exploratory evaluation in the context of WeChat services","volume":"68","year":"2017","journal-title":"Computers in Human Behavior"},{"issue":"3","key":"key2019112214274923300_ref036","doi-asserted-by":"crossref","first-page":"1152","DOI":"10.1016\/j.chb.2010.12.009","article-title":"Why people use social networking sites: an empirical study integrating network externalities and motivation theory","volume":"27","year":"2011","journal-title":"Computers in Human Behavior"},{"issue":"2","key":"key2019112214274923300_ref037","doi-asserted-by":"crossref","first-page":"125","DOI":"10.1108\/13665620910934825","article-title":"Knowledge sharing in an American multinational company based in Malaysia","volume":"21","year":"2009","journal-title":"Journal of Workplace Learning"},{"issue":"8","key":"key2019112214274923300_ref038","first-page":"298","article-title":"An SDT and TPB-based integrated approach to explore the role of autonomous and controlled motivations in \u2018SNS discontinuance intention\u2019","volume":"85","year":"2018","journal-title":"Computers in Human Behavior"},{"issue":"6","key":"key2019112214274923300_ref039","doi-asserted-by":"crossref","first-page":"784","DOI":"10.1108\/OIR-02-2017-0058","article-title":"Social media users\u2019 share intention and subjective well-being: an empirical study based on WeChat","volume":"42","year":"2018","journal-title":"Online Information Review"},{"issue":"12","key":"key2019112214274923300_ref040","first-page":"14","article-title":"Bike sharing and users\u2019 subjective well-being: an empirical study in China","volume":"118","year":"2018","journal-title":"Transportation Research Part A: Policy and Practice"},{"issue":"3","key":"key2019112214274923300_ref041","doi-asserted-by":"crossref","first-page":"275","DOI":"10.1111\/isj.12068","article-title":"The effects of technostress and switching stress on discontinued use of social networking services: a study of Facebook use","volume":"25","year":"2015","journal-title":"Information Systems Journal"},{"issue":"2","key":"key2019112214274923300_ref042","doi-asserted-by":"crossref","first-page":"375","DOI":"10.1111\/j.1744-6570.2000.tb00206.x","article-title":"Age differences in technology adoption decisions: implications for a changing work force","volume":"53","year":"2000","journal-title":"Personnel Psychology"},{"issue":"1","key":"key2019112214274923300_ref043","first-page":"1","article-title":"Overload and exhaustion: classifying SNS discontinuance intentions","volume":"5","year":"2018","journal-title":"Cogent Psychology"},{"issue":"5","key":"key2019112214274923300_ref044","doi-asserted-by":"crossref","first-page":"247","DOI":"10.1108\/07363760510611671","article-title":"Explaining intention to use mobile chat services: moderating effects of gender","volume":"22","year":"2005","journal-title":"Journal of Consumer Marketing"},{"issue":"5","key":"key2019112214274923300_ref045","doi-asserted-by":"crossref","first-page":"724","DOI":"10.1108\/13673271211262772","article-title":"Knowledge acquisition: the roles of perceived value of knowledge content and source","volume":"16","year":"2012","journal-title":"Journal of Knowledge Management"},{"issue":"1","key":"key2019112214274923300_ref046","first-page":"41","article-title":"Reasoning about discontinuance of information system use","volume":"17","year":"2016","journal-title":"Journal of Information Technology Theory and Application"},{"issue":"3","key":"key2019112214274923300_ref047","doi-asserted-by":"crossref","first-page":"801","DOI":"10.1016\/j.ejor.2016.03.051","article-title":"Determinants of RFID adoption stage and perceived benefits","volume":"254","year":"2016","journal-title":"European Journal of Operational Research"},{"issue":"1","key":"key2019112214274923300_ref048","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1108\/JKM-06-2018-0360","article-title":"A public goods model of outcomes from online knowledge sharing mediated by mental model processing","volume":"23","year":"2019","journal-title":"Journal of Knowledge Management"},{"issue":"6","key":"key2019112214274923300_ref049","doi-asserted-by":"crossref","first-page":"1247","DOI":"10.1108\/JKM-01-2016-0044","article-title":"Exploration of multi-layered knowledge sharing participation: the roles of perceived benefits and costs","volume":"20","year":"2016","journal-title":"Journal of Knowledge Management"},{"issue":"2","key":"key2019112214274923300_ref050","doi-asserted-by":"crossref","first-page":"189","DOI":"10.1007\/s10660-014-9138-3","article-title":"The moderating role of income on consumers\u2019 preferences and usage for online and offline payment methods","volume":"14","year":"2014","journal-title":"Electronic Commerce Research"},{"issue":"11","key":"key2019112214274923300_ref051","first-page":"1","article-title":"Web-enabled wireless technology: an exploratory study of adoption and continued use intentions","volume":"32","year":"2013","journal-title":"Behaviour & Information Technology"},{"issue":"3","key":"key2019112214274923300_ref052","doi-asserted-by":"crossref","first-page":"506","DOI":"10.1108\/IMDS-05-2017-0222","article-title":"Wearable health information systems intermittent discontinuance: a revised expectation-disconfirmation model","volume":"118","year":"2018","journal-title":"Industrial Management & Data Systems"},{"issue":"4","key":"key2019112214274923300_ref053","doi-asserted-by":"crossref","first-page":"344","DOI":"10.1108\/AJIM-11-2017-0263","article-title":"How social influence and personality affect users\u2019 social network fatigue and discontinuance behavior","volume":"70","year":"2018","journal-title":"Aslib Journal of Information Management"},{"issue":"4","key":"key2019112214274923300_ref054","doi-asserted-by":"crossref","first-page":"441","DOI":"10.1016\/j.im.2014.02.008","article-title":"Understanding knowledge contributors\u2019 satisfaction in transactional virtual communities: a cost\u2013benefit trade-off perspective","volume":"51","year":"2014","journal-title":"Information & Management"},{"issue":"4","key":"key2019112214274923300_ref055","doi-asserted-by":"crossref","first-page":"1141","DOI":"10.25300\/MISQ\/2013\/37.4.07","article-title":"Addressing the personalization-privacy paradox: an empirical assessment from a field experiment on smartphone users","volume":"37","year":"2013","journal-title":"MIS Quarterly"},{"issue":"1","key":"key2019112214274923300_ref056","doi-asserted-by":"crossref","first-page":"215","DOI":"10.1016\/j.tourman.2011.02.005","article-title":"The perceived benefits of agritourism: the provider\u2019s perspective","volume":"33","year":"2012","journal-title":"Tourism Management"},{"issue":"5","key":"key2019112214274923300_ref057","doi-asserted-by":"crossref","first-page":"2739","DOI":"10.1007\/s11135-012-9685-4","article-title":"Understanding IT professionals\u2019 knowledge sharing intention through KMS: a social exchange perspective","volume":"47","year":"2013","journal-title":"Quality & Quantity"},{"issue":"4","key":"key2019112214274923300_ref058","doi-asserted-by":"crossref","first-page":"431","DOI":"10.1057\/ejis.2014.19","article-title":"Quitting the use of a habituated hedonic information system: a theoretical model and empirical examination of Facebook users","volume":"24","year":"2015","journal-title":"European Journal of Information Systems"},{"issue":"5","key":"key2019112214274923300_ref059","doi-asserted-by":"crossref","first-page":"432","DOI":"10.1057\/s41303-016-0002-5","article-title":"Untangling the complex role of guilt in rational decisions to discontinue the use of a hedonic information system","volume":"25","year":"2016","journal-title":"European Journal of Information Systems"},{"issue":"3","key":"key2019112214274923300_ref060","doi-asserted-by":"crossref","first-page":"483","DOI":"10.2307\/25148853","article-title":"Predicting different conceptualizations of system use: the competing roles of behavioral intention, facilitating conditions, and behavioral expectation","volume":"32","year":"2008","journal-title":"Mis Quarterly"},{"issue":"2","key":"key2019112214274923300_ref061","doi-asserted-by":"crossref","first-page":"186","DOI":"10.1287\/mnsc.46.2.186.11926","article-title":"A theoretical extension of the technology acceptance model: four longitudinal field studies","volume":"46","year":"2000","journal-title":"Management Science"},{"issue":"5","key":"key2019112214274923300_ref062","doi-asserted-by":"crossref","first-page":"799","DOI":"10.1108\/14684521111176516","article-title":"Knowledge sharing in wiki communities: an empirical study","volume":"35","year":"2011","journal-title":"Online Information Review"},{"issue":"2","key":"key2019112214274923300_ref063","first-page":"221","article-title":"Continuance intention to use MOOCs: integrating the technology acceptance model (TAM) and task technology fit (TTF) model","volume":"67","year":"2017","journal-title":"Computers in Human Behavior"},{"issue":"1","key":"key2019112214274923300_ref064","doi-asserted-by":"crossref","first-page":"2768","DOI":"10.1016\/j.jbusres.2012.09.007","article-title":"Perceived value, transaction cost, and repurchase-intention in online shopping: a relational exchange perspective","volume":"67","year":"2014","journal-title":"Journal of Business Research"},{"issue":"2","key":"key2019112214274923300_ref065","doi-asserted-by":"crossref","first-page":"474","DOI":"10.1108\/JKM-08-2016-0318","article-title":"Empowering group leaders encourages knowledge sharing: integrating the social exchange theory and positive organizational behavior perspective","volume":"21","year":"2017","journal-title":"Journal of Knowledge Management"},{"issue":"5","key":"key2019112214274923300_ref066","doi-asserted-by":"crossref","first-page":"643","DOI":"10.1016\/j.im.2016.02.001","article-title":"Knowledge sharing in online health communities: a social exchange theory perspective","volume":"53","year":"2016","journal-title":"Information & Management"},{"issue":"2","key":"key2019112214274923300_ref067","doi-asserted-by":"crossref","first-page":"210","DOI":"10.1108\/10662241011032254","article-title":"Can perceived risks affect the relationship of switching costs and customer loyalty in e-commerce?","volume":"20","year":"2010","journal-title":"Internet Research"},{"issue":"1","key":"key2019112214274923300_ref068","first-page":"284","article-title":"How WeChat can retain users: roles of network externalities, social interaction ties, and perceived values in building continuance intention","volume":"69","year":"2016","journal-title":"Computers in Human Behavior"},{"issue":"7","key":"key2019112214274923300_ref069","doi-asserted-by":"crossref","first-page":"904","DOI":"10.1016\/j.im.2016.03.006","article-title":"Do you get tired of socializing? An empirical explanation of discontinuous usage behaviour in social network services","volume":"53","year":"2016","journal-title":"Information & Management"},{"issue":"2","key":"key2019112214274923300_ref070","doi-asserted-by":"crossref","first-page":"277","DOI":"10.1108\/JKM-05-2014-0184","article-title":"With whom shall I share my knowledge? A recipient perspective of knowledge sharing","volume":"19","year":"2015","journal-title":"Journal of Knowledge Management"},{"issue":"1","key":"key2019112214274923300_ref071","doi-asserted-by":"crossref","first-page":"94","DOI":"10.1016\/j.im.2018.07.004","article-title":"Understanding brand fan page followers\u2019 discontinuance motivations: a mixed-method study.","volume":"56","year":"2019","journal-title":"Information & Management"},{"issue":"3","key":"key2019112214274923300_ref072","doi-asserted-by":"crossref","first-page":"247","DOI":"10.1057\/ejis.2014.27","article-title":"Toward a theory of perceived benefits, affective commitment, and continuance intention in social virtual worlds: cultural values (indulgence and individualism) matter","volume":"24","year":"2015","journal-title":"European Journal of Information Systems"}],"container-title":["Online Information Review"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/OIR-10-2018-0293\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/OIR-10-2018-0293\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T22:44:03Z","timestamp":1753397043000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/oir\/article\/43\/7\/1081-1097\/319879"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2019,11,11]]},"references-count":72,"journal-issue":{"issue":"7","published-print":{"date-parts":[[2019,11,11]]}},"alternative-id":["10.1108\/OIR-10-2018-0293"],"URL":"https:\/\/doi.org\/10.1108\/oir-10-2018-0293","relation":{},"ISSN":["1468-4527"],"issn-type":[{"value":"1468-4527","type":"print"}],"subject":[],"published":{"date-parts":[[2019,11,11]]}}}