{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,29]],"date-time":"2026-04-29T04:08:02Z","timestamp":1777435682299,"version":"3.51.4"},"reference-count":59,"publisher":"Emerald","issue":"7","license":[{"start":{"date-parts":[[2016,11,14]],"date-time":"2016-11-14T00:00:00Z","timestamp":1479081600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["OIR"],"published-print":{"date-parts":[[2016,11,14]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>With the expansion of internet as a tool for exchanging information, companies include in their websites a virtual space to share information among users. The purpose of this paper is to explore the characteristics of consumers\u2019 reviews (electronic word-of-mouth quantity, credibility and quality) as antecedents of customers\u2019 online repurchase intentions. Specially, it proposes a model where trust on an online seller and perceived usefulness of a website mediate the influence of electronic word-of-mouth (EWOM) characteristics on repurchase intentions.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>Structural equation modeling was employed on a sample of 252 online customers. An online questionnaire was aimed at internet users who had previously made an online purchase and read online reviews received from the vendor\u2019s website.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>Results show that only EWOM quality has a positive direct effect on consumers\u2019 repurchase intention while quantity has a negative influence. Perceived usefulness mediates the influence of all EWOM characteristics on online repurchase intention. EWOM credibility and quality also indirectly influence repurchase intentions through trust on the online vendor.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title>\n<jats:p>This paper outlines ways to improve managerial implications by developing mobile applications or websites where the reviews have an appropriate volume and quality of information. Moreover, it suggests general advice to present online reviews in a useful manner to users who visit these websites.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>This study is one of the first to propose an integrative model that studies in depth the three main EWOM characteristics and customer responses for understanding their repurchase behavior.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/oir-11-2015-0373","type":"journal-article","created":{"date-parts":[[2016,11,4]],"date-time":"2016-11-04T04:19:01Z","timestamp":1478233141000},"page":"1090-1110","source":"Crossref","is-referenced-by-count":164,"title":["The influence of EWOM characteristics on online repurchase intention"],"prefix":"10.1108","volume":"40","author":[{"given":"Jorge","family":"Matute","sequence":"first","affiliation":[]},{"given":"Yolanda","family":"Polo-Redondo","sequence":"additional","affiliation":[]},{"given":"Ana","family":"Utrillas","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2020121122232050000_ref001","doi-asserted-by":"crossref","unstructured":"Asociaci\u00f3n para la Investigaci\u00f3n de Medios de Comunicaci\u00f3n (2014), \u201c17\u00b0 AIMC Survey \u2018Navegantes en la red, encuesta a usuarios de Internet\u2019\u201d, available at: www.aimc.es\/ (accessed November 20, 2015).","DOI":"10.2307\/j.ctvjhzqzz.4"},{"key":"key2020121122232050000_ref002","unstructured":"Bazaarvoice (2013), \u201cAuthenticity survey infographic: protecting the integrity of consumer reviews\u201d, available at: www.bazaarvoice.com\/authenticity\/infographic (accessed November 20, 2015)."},{"issue":"No. 1","key":"key2020121122232050000_ref003","doi-asserted-by":"crossref","first-page":"74","DOI":"10.1007\/BF02723327","article-title":"On the evaluation of structural equation models","volume":"16","year":"1988","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"2","key":"key2020121122232050000_ref004","first-page":"285","article-title":"The partial least square (PLS) approach to causal modeling: personal computer adoption and use an illustration","volume":"2","year":"1995","journal-title":"Technology Studies"},{"issue":"4","key":"key2020121122232050000_ref005","doi-asserted-by":"crossref","first-page":"805","DOI":"10.2307\/25148755","article-title":"Influence processes for information technology acceptance: an elaboration likelihood model","volume":"30","year":"2006","journal-title":"MIS Quarterly"},{"key":"key2020121122232050000_ref006","first-page":"129","article-title":"Online reviews: do consumers use them?","volume":"28","year":"2001","journal-title":"Advances in Consumer Research"},{"issue":"1","key":"key2020121122232050000_ref007","doi-asserted-by":"crossref","first-page":"48","DOI":"10.1016\/j.elerap.2008.09.001","article-title":"The effects of information overload on consumers\u2019 subjective state towards buying decision in the internet shopping environment","volume":"8","year":"2009","journal-title":"Electronic Commerce Research and Applications"},{"issue":"4","key":"key2020121122232050000_ref008","doi-asserted-by":"crossref","first-page":"883","DOI":"10.1016\/j.jbusres.2014.11.046","article-title":"Social influence\u2019s impact on reader perceptions of online reviews","volume":"68","year":"2015","journal-title":"Journal of Business Research"},{"issue":"1","key":"key2020121122232050000_ref009","doi-asserted-by":"crossref","first-page":"461","DOI":"10.1016\/j.dss.2012.06.008","article-title":"The impact of electronic word-of-mouth communication: a literature analysis and integrative model","volume":"54","year":"2012","journal-title":"Decision Support Systems"},{"issue":"3","key":"key2020121122232050000_ref010","doi-asserted-by":"crossref","first-page":"229","DOI":"10.1108\/10662240810883290","article-title":"The impact of electronic word-of-mouth. 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