{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,6]],"date-time":"2026-03-06T02:15:05Z","timestamp":1772763305512,"version":"3.50.1"},"reference-count":115,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2016,9,6]],"date-time":"2016-09-06T00:00:00Z","timestamp":1473120000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["PROG"],"published-print":{"date-parts":[[2016,9,6]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>Although recent years have shown increasing popularity of e-commerce worldwide, there is still a lack of studies comprehensively exploring trust issue in e-commerce. Based on trust transfer theory and signaling theory, the purpose of this paper is to present an integrated research model to test the relationships between trust dimensions and e-loyalty, interactions among trust dimensions, as well as antecedents of different trust dimensions.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>Data were collected through a web-based survey in Chinese markets and structural equation modeling with partial least squares was used to analyze the data.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The results identified that three trust dimensions all have significant impacts on e-loyalty, and relationships existed in different trust dimensions. Moreover, information quality and security protection are important factors determining institutional trust while store reputation is the most salient factor determining interpersonal trust.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This research contributes to the body of knowledge on trust by exploring the nature of trust with a multidimensional scale. Another theoretical contribution is the provision of a comprehensive understanding of the trust antecedents in e-commerce. Furthermore, this research benefits the companies doing e-businesses by allowing them to better understand how to improve consumers\u2019 trust in the online environment and thus to retain and attract more loyal customers and succeed in online businesses.<\/jats:p><\/jats:sec>","DOI":"10.1108\/prog-04-2016-0040","type":"journal-article","created":{"date-parts":[[2016,11,18]],"date-time":"2016-11-18T13:08:39Z","timestamp":1479474519000},"page":"431-461","source":"Crossref","is-referenced-by-count":16,"title":["Building loyalty in e-commerce"],"prefix":"10.1108","volume":"50","author":[{"given":"Lin","family":"Xiao","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Zixiu","family":"Guo","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"John","family":"D\u2019Ambra","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Bin","family":"Fu","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"issue":"5","key":"key2020121302184856600_ref001","doi-asserted-by":"crossref","first-page":"707","DOI":"10.1108\/IntR-05-2014-0146","article-title":"Consumer attitudes towards online shopping","volume":"25","year":"2015","journal-title":"Internet Research"},{"issue":"8","key":"key2020121302184856600_ref002","first-page":"271","article-title":"How quality, value, image, and satisfaction create loyalty at an Iran telecom","volume":"6","year":"2011","journal-title":"International Journal of Business & Management"},{"issue":"2","key":"key2020121302184856600_ref003","doi-asserted-by":"crossref","first-page":"224","DOI":"10.1108\/JIMA-12-2013-0083","article-title":"Investigation of psychological dimensions of trust on e-loyalty","volume":"6","year":"2015","journal-title":"Journal of Islamic Marketing"},{"issue":"1","key":"key2020121302184856600_ref004","first-page":"367","article-title":"Online shopping motivation factors and their effect on Lithuanian consumers","volume":"14","year":"2009","journal-title":"Economics & Management"},{"key":"key2020121302184856600_ref005","unstructured":"Bamert, T. 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