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Although the literature on the subject is comprehensive, there is a gap in identifying the holistic constructs that are the determinants of consumers' choice of an online store. This research resorts to an exploratory study, based on a nonsystematic literature review, seeking to identify these constructs. The results obtained allowed us to identify the following constructs: consumer behavior, customer experience, web content, catalog, terms and conditions, customer support, perceived value, trust, security and privacy, satisfaction, and loyalty. Customer experience, satisfaction, and loyalty constructs stand out from a strategic perspective.<\/jats:p>","DOI":"10.1108\/978-1-83753-686-320241004","type":"book-chapter","created":{"date-parts":[[2024,2,27]],"date-time":"2024-02-27T05:41:45Z","timestamp":1709012505000},"page":"57-77","source":"Crossref","is-referenced-by-count":0,"title":["Online Store Selection: Identifying the Constructs"],"prefix":"10.1108","author":[{"given":"Paulo Botelho","family":"Pires","sequence":"first","affiliation":[{"name":"aCEOS.PP, Portugal"}]},{"given":"Jos\u00e9 Duarte","family":"Santos","sequence":"additional","affiliation":[{"name":"bCEOS.PP\/ISCAP\/Polytechnic of Porto, Portugal"}]}],"member":"140","reference":[{"key":"2025122920110436300_i978-1-83753-686-320241004_1.bib1","doi-asserted-by":"publisher","DOI":"10.1016\/j.techfore.2020.120401","article-title":"A matter of value? 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