{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,17]],"date-time":"2026-03-17T17:33:55Z","timestamp":1773768835492,"version":"3.50.1"},"reference-count":43,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2016,4,4]],"date-time":"2016-04-04T00:00:00Z","timestamp":1459728000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2016,4,4]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>\u2013 In a context of international economic crisis the improvement in the efficiency and productivity of public services is seen as a way to maintain high-quality levels at lower costs. Increased productivity can be promoted through benchmarking exercises, where key performance indicators (KPIs), individually or aggregated, are used to compare health units. The purpose of this paper is to describe a benchmarking platform, called Hospital Benchmarking (HOBE), where hospital\u2019s services are used as the unit of analysis.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>\u2013 HOBE platform includes a set of managerial indicators through which hospital services\u2019 are compared. The platform also benchmarks services through aggregate service indicators, and provides an aggregate measure of hospital\u2019s performance based on a composite indicator of the service\u2019s performances. These aggregate indicators were obtained through data envelopment analysis (DEA).<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>\u2013 Some results are presented for Portuguese hospitals for the trial years of 2008 and 2009, for which data is publicly available. Details for the service-level analysis are provided for a sample hospital, as well as details on the aggregate performance resulting from services performances.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>\u2013 HOBE\u2019s features and outcomes show that the platform can be used to guide management actions and to support the design of health policies by administrative authorities, provided that good quality and timely data are available, and that hospitals are involved in the design of the KPIs.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>\u2013 The platform is innovative in the sense that it bases its analysis on hospital\u2019s services, which are in general more comparable among hospitals than indicators of hospital overall performance. In addition, it makes use of DEA to aggregate performance indicators, allowing for user choice in the inputs and outputs to be aggregated, and it proposes a novel model to aggregate service\u2019s efficiencies into a single measure of hospital performance.<\/jats:p><\/jats:sec>","DOI":"10.1108\/bij-07-2014-0067","type":"journal-article","created":{"date-parts":[[2016,3,29]],"date-time":"2016-03-29T03:12:57Z","timestamp":1459221177000},"page":"722-739","source":"Crossref","is-referenced-by-count":13,"title":["Benchmarking hospitals through a web based platform"],"prefix":"10.1108","volume":"23","author":[{"given":"Maria Concei\u00e7\u00e3o A. Silva","family":"Portela","sequence":"first","affiliation":[]},{"given":"Ana Santos","family":"Camanho","sequence":"additional","affiliation":[]},{"given":"Diogo Queiroz","family":"Almeida","sequence":"additional","affiliation":[]},{"given":"Luiz","family":"Lopes","sequence":"additional","affiliation":[]},{"given":"Sofia Nogueira","family":"Silva","sequence":"additional","affiliation":[]},{"given":"Ricardo","family":"Castro","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2020121622514838600_b1","unstructured":"Almeida, D.Q. (2013), \u201cHospital efficiency as an aggregate of services\u2019 efficiency: a DEA approach\u201d, master thesis, Faculdade de Engenharia da Universidade do Porto, Porto."},{"key":"key2020121622514838600_b2","doi-asserted-by":"crossref","unstructured":"Barros, C.P. , de Menezes, A.G. and Vieira, J.C. 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