{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,9]],"date-time":"2026-03-09T16:48:16Z","timestamp":1773074896654,"version":"3.50.1"},"reference-count":154,"publisher":"Emerald","issue":"4","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2016,5,3]]},"abstract":"<jats:sec>\n                  <jats:title>Purpose<\/jats:title>\n                  <jats:p>\u2013 The purpose of this paper is to provide a comprehensive overview of the literature related to performance measurement (PM) in airport settings. Two research questions were addressed: how the literature has evolved during the last 45 years; and which performance dimensions have been emphasized during this period.<\/jats:p>\n               <\/jats:sec>\n               <jats:sec>\n                  <jats:title>Design\/methodology\/approach<\/jats:title>\n                  <jats:p>\u2013 For the purpose of this study, 380 documents, published between 1970 and 2015 were systematically analyzed. The literature reviewed comprises academic peer-reviewed articles, and studies published by other relevant sources, including professional-related literature.<\/jats:p>\n               <\/jats:sec>\n               <jats:sec>\n                  <jats:title>Findings<\/jats:title>\n                  <jats:p>\u2013 The literature reviewed points to three stages relating to the evolution of the PM in airport settings during the period analyzed. Although with a significant lag, this evolution seems to have followed the broad literature on PM. Moreover, a relationship between these stages and the changes occurring at the airport industry was found. Several aspects of airport multidimensional performance are identified and discussed.<\/jats:p>\n               <\/jats:sec>\n               <jats:sec>\n                  <jats:title>Research limitations\/implications<\/jats:title>\n                  <jats:p>\u2013 Based on the findings of this study, it is concluded that a more comprehensive approach to airport PM is needed. In this context, a research agenda is suggested.<\/jats:p>\n               <\/jats:sec>\n               <jats:sec>\n                  <jats:title>Practical implications<\/jats:title>\n                  <jats:p>\u2013 The findings of this study have relevant practical implications for the airport industry. In this context, a framework representing a comprehensive approach to airport performance dimensions with impact on external stakeholders is presented. This framework can be a relevant contribution for researchers and practitioners which are looking for a more comprehensive and multidimensional approach to airport PM.<\/jats:p>\n               <\/jats:sec>\n               <jats:sec>\n                  <jats:title>Originality\/value<\/jats:title>\n                  <jats:p>\u2013 To the best of the authors\u2019 knowledge, this study appears to be the first to examine the literature related to airport PM according to such a comprehensive approach. A framework of the performance dimensions related to the airport business is provided.<\/jats:p>\n               <\/jats:sec>","DOI":"10.1108\/bij-10-2015-0099","type":"journal-article","created":{"date-parts":[[2016,5,4]],"date-time":"2016-05-04T04:24:46Z","timestamp":1462335886000},"page":"1027-1050","source":"Crossref","is-referenced-by-count":39,"title":["Performance measurement in airport settings: a systematic literature review"],"prefix":"10.1108","volume":"23","author":[{"given":"George C. 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