{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,4]],"date-time":"2026-03-04T02:42:50Z","timestamp":1772592170444,"version":"3.50.1"},"reference-count":93,"publisher":"Emerald","issue":"2","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2024,4,17]]},"abstract":"<jats:sec>\n                    <jats:title>Purpose<\/jats:title>\n                    <jats:p>This research proposes how Design for Six Sigma (DFSS) provides a complementary approach for business process management (BPM) lifecycle implementation in order to address gaps identified in the current literature.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Design\/methodology\/approach<\/jats:title>\n                    <jats:p>The mandatory elements of a method (MEM) framework is used to illustrate DFSS's maturity as a process redesign method. The use of DFSS in a BPM context is described through several action research case examples.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Findings<\/jats:title>\n                    <jats:p>This research specifies the procedure model (order of development activities), techniques, results, roles and information\/meta model (conceptual data model of results) associated with using DFSS to address BPM-related challenges. The action research case examples provided discuss the details of implementing BPM using DFSS to design, implement and test redesigned processes to ensure they fulfill the needs of process participants.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Research limitations\/implications<\/jats:title>\n                    <jats:p>While the case examples discussed were performed in only a few settings, which limits the generalizability of their results, they provide evidence regarding the wide range of domains in which the proposed DFSS-BPM approach can be applied and how the tools are used in different contexts.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Practical implications<\/jats:title>\n                    <jats:p>This research offers a road map for addressing the challenges practitioners often face with BPM lifecycle implementation.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Originality\/value<\/jats:title>\n                    <jats:p>This research provides the first attempt to integrate DFSS as a complementary method for BPM lifecycle implementation.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.1108\/bpmj-05-2023-0333","type":"journal-article","created":{"date-parts":[[2023,11,18]],"date-time":"2023-11-18T09:13:55Z","timestamp":1700298835000},"page":"341-365","source":"Crossref","is-referenced-by-count":7,"title":["Advancing business process management lifecycle implementation through the\u00a0integration of the design for Six Sigma method"],"prefix":"10.1108","volume":"30","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-2078-6007","authenticated-orcid":false,"given":"Jamison V.","family":"Kovach","sequence":"first","affiliation":[{"name":"Cullen College of Engineering Technology Division , , Houston, Texas,","place":["USA"]},{"name":"University of Houston , , Houston, Texas,","place":["USA"]}]},{"given":"Teresa","family":"Cardoso-Grilo","sequence":"additional","affiliation":[{"name":"Business Research Unit (BRU-IUL) , , Lisbon,","place":["Portugal"]},{"name":"Iscte-Instituto Universitario de Lisboa , , Lisbon,","place":["Portugal"]}]},{"given":"Madalena","family":"Cardoso","sequence":"additional","affiliation":[{"name":"Iscte-Instituto Universitario de Lisboa , Lisbon,","place":["Portugal"]}]},{"given":"Sofia","family":"Kalakou","sequence":"additional","affiliation":[{"name":"Business Research Unit (BRU-IUL) , , Lisbon,","place":["Portugal"]},{"name":"Iscte-Instituto Universitario de Lisboa , , Lisbon,","place":["Portugal"]}]},{"given":"Ana L\u00facia","family":"Martins","sequence":"additional","affiliation":[{"name":"Business Research Unit (BRU-IUL) , , Lisbon,","place":["Portugal"]},{"name":"Iscte-Instituto Universitario de Lisboa , , Lisbon,","place":["Portugal"]}]}],"member":"140","published-online":{"date-parts":[[2023,11,21]]},"reference":[{"issue":"1","key":"2025102222404727200_ref001","doi-asserted-by":"crossref","first-page":"37","DOI":"10.1108\/14637150510578719","article-title":"Developing and evaluating a methodology for business process improvement","volume":"11","author":"Adesola","year":"2005","journal-title":"Business Process Management Journal"},{"issue":"3","key":"2025102222404727200_ref002","doi-asserted-by":"crossref","first-page":"227","DOI":"10.1111\/j.1937-5956.1995.tb00057.x","article-title":"Total quality management: a review and an agenda for future research","volume":"4","author":"Ahire","year":"1995","journal-title":"Production and Operations Management"},{"issue":"1","key":"2025102222404727200_ref003","doi-asserted-by":"crossref","first-page":"96","DOI":"10.1016\/S0024-6301(98)00130-7","article-title":"Strategic business process management for organisational effectiveness","volume":"32","author":"Armistead","year":"1999","journal-title":"Long Range Planning"},{"key":"2025102222404727200_ref004","article-title":"Strategic agility through situational method construction","author":"Baumol","year":"2005"},{"issue":"2","key":"2025102222404727200_ref005","doi-asserted-by":"crossref","first-page":"238","DOI":"10.2307\/30040711","article-title":"Exploitation, exploration, and process management: the productivity dilemma revisited","volume":"28","author":"Benner","year":"2003","journal-title":"Academy of Management Review"},{"issue":"1","key":"2025102222404727200_ref006","doi-asserted-by":"crossref","first-page":"42","DOI":"10.1108\/14637151111105571","article-title":"Business process re-engineering in healthcare management: a case study","volume":"17","author":"Bertolini","year":"2011","journal-title":"Business Process Management Journal"},{"key":"2025102222404727200_ref007","article-title":"BPM and quality management (TQM): will the twain meet","author":"Bhat","year":"2010"},{"key":"2025102222404727200_ref008","doi-asserted-by":"crossref","DOI":"10.1145\/1066677.1066971","article-title":"Method construction-a core approach to organizational engineering","author":"Braun","year":"2005"},{"issue":"4","key":"2025102222404727200_ref009","doi-asserted-by":"crossref","first-page":"465","DOI":"10.1108\/IJQRM-11-2014-0190","article-title":"Definition of a collaborative working model to the logistics area using design for Six Sigma","volume":"33","author":"Carvalho","year":"2016","journal-title":"International Journal of Quality and Reliability Management"},{"key":"2025102222404727200_ref010","doi-asserted-by":"crossref","first-page":"205","DOI":"10.1007\/978-3-319-58307-5_12","volume-title":"Business Process Management Cases: Digital Innovation and Business Transformation in Practice","author":"Cereja","year":"2018"},{"key":"2025102222404727200_ref011","volume-title":"Business Process Management Systems: Strategy and Implementation","author":"Chang","year":"2006"},{"issue":"5","key":"2025102222404727200_ref012","doi-asserted-by":"crossref","first-page":"1040","DOI":"10.1108\/BPMJ-01-2018-0023","article-title":"Paradigms in business process management specifications: a critical overview","volume":"25","author":"Chountalas","year":"2019","journal-title":"Business Process Management Journal"},{"key":"2025102222404727200_ref013","volume-title":"The Power of Design for Six Sigma","author":"Chowdhury","year":"2003"},{"key":"2025102222404727200_ref014","volume-title":"Dialogue as a Collective Means of Design Conversation","author":"Christakis","year":"2008"},{"key":"2025102222404727200_ref015","doi-asserted-by":"crossref","DOI":"10.4128\/9781606491300","volume-title":"Process Mapping and Management","author":"Conger","year":"2011"},{"key":"2025102222404727200_ref016","doi-asserted-by":"crossref","first-page":"127","DOI":"10.1007\/978-3-642-45100-3_6","volume-title":"Handbook on Business Process Management 1: Introduction, Methods and Information Systems","author":"Conger","year":"2015"},{"issue":"2","key":"2025102222404727200_ref017","doi-asserted-by":"crossref","first-page":"243","DOI":"10.1108\/14637150810864961","article-title":"A weakness determination and analysis model for business process improvement","volume":"14","author":"Coskun","year":"2008","journal-title":"Business Process Management Journal"},{"key":"2025102222404727200_ref093","first-page":"233","article-title":"Action Research","volume-title":"Research Methods for Operations Managment","author":"Coughlan","year":"2016"},{"key":"2025102222404727200_ref018","first-page":"249","article-title":"Action Research","volume-title":"Research Methods for Operations Management","author":"Coughlan","year":"2016"},{"issue":"3","key":"2025102222404727200_ref019","doi-asserted-by":"crossref","first-page":"433","DOI":"10.1108\/BPMJ-04-2013-0051","article-title":"A critical analysis of Lean approach structuring in hospitals","volume":"20","author":"Curatolo","year":"2014","journal-title":"Business Process Management Journal"},{"key":"2025102222404727200_ref020","volume-title":"Process Innovation: Reengineering Work through Information Technology","author":"Davenport","year":"1993"},{"key":"2025102222404727200_ref021","doi-asserted-by":"crossref","first-page":"17","DOI":"10.1007\/978-3-642-45100-3_2","volume-title":"Handbook on Business Process Management 1: Introduction, Methods and Information Systems","author":"Davenport","year":"2015"},{"issue":"4","key":"2025102222404727200_ref022","first-page":"11","article-title":"The new industrial engineering: information technology and business process redesign","volume":"31","author":"Davenport","year":"1990","journal-title":"Sloan Management Review"},{"issue":"2","key":"2025102222404727200_ref023","doi-asserted-by":"crossref","first-page":"204","DOI":"10.1080\/08982112.2011.560818","article-title":"Design for six sigma: method and application","volume":"23","author":"de Mast","year":"2011","journal-title":"Quality Engineering"},{"key":"2025102222404727200_ref024","volume-title":"Out of the Crisis","author":"Deming","year":"1986"},{"key":"2025102222404727200_ref025","doi-asserted-by":"crossref","DOI":"10.1007\/978-3-662-56509-4","volume-title":"Fundamentals of Business Process Management","author":"Dumas","year":"2018"},{"key":"2025102222404727200_ref026","doi-asserted-by":"crossref","DOI":"10.1002\/0471744719","volume-title":"Service Design for Six Sigma: A Roadmap for Excellence","author":"El-Haik","year":"2005"},{"issue":"12","key":"2025102222404727200_ref027","doi-asserted-by":"crossref","first-page":"290","DOI":"10.1016\/j.ijinfomgt.2019.05.013","article-title":"A non-linear business process management maturity framework to apprehend future challenges","volume":"49","author":"Froger","year":"2019","journal-title":"International Journal of Information Management"},{"key":"2025102222404727200_ref028","volume-title":"Design for Six Sigma for Green Belts and Champions: Applications for Service Operations--Foundations, Tools, DMADV, Cases, and Certification","author":"Gitlow","year":"2006"},{"key":"2025102222404727200_ref029","doi-asserted-by":"crossref","DOI":"10.24251\/HICSS.2019.754","article-title":"Navigating through the maze of business process change methods","author":"Gross","year":"2019"},{"key":"2025102222404727200_ref030","volume-title":"Das CC RIM-Referenzmodell f\u00fcr den Entwurf von betrieblichen, Hochschule St. Gallen f\u00fcr Wirtschafts-","author":"Gutzwiller","year":"1994"},{"issue":"2","key":"2025102222404727200_ref031","doi-asserted-by":"crossref","first-page":"309","DOI":"10.2307\/2393640","article-title":"Total quality management: empirical, conceptual, and practical issues","volume":"40","author":"Hackman","year":"1995","journal-title":"Administrative Science Quarterly"},{"issue":"4","key":"2025102222404727200_ref032","first-page":"104","article-title":"Reengineering work: don't automate, obliterate","volume":"68","author":"Hammer","year":"1990","journal-title":"Harvard Business Review"},{"issue":"2","key":"2025102222404727200_ref033","first-page":"26","article-title":"Process management and the future of six sigma","volume":"43","author":"Hammer","year":"2002","journal-title":"MIT Sloan Management Review"},{"issue":"4","key":"2025102222404727200_ref034","first-page":"84","article-title":"Deep change","volume":"82","author":"Hammer","year":"2004","journal-title":"Harvard Business Review"},{"issue":"4","key":"2025102222404727200_ref035","first-page":"111","article-title":"The process audit","volume":"85","author":"Hammer","year":"2007","journal-title":"Harvard Business Review"},{"key":"2025102222404727200_ref036","doi-asserted-by":"crossref","first-page":"3","DOI":"10.1007\/978-3-642-45100-3_1","volume-title":"Handbook on Business Process Management 1: Introduction, Methods and Information Systems","author":"Hammer","year":"2015"},{"key":"2025102222404727200_ref037","volume-title":"Reengineering the Corporation: A Manifesto for Business Revolution","author":"Hammer","year":"1993"},{"key":"2025102222404727200_ref038","doi-asserted-by":"crossref","first-page":"37","DOI":"10.1007\/978-3-642-45100-3_3","volume-title":"Handbook on Business Process Management 1: Introduction, Methods and Information Systems","author":"Harmon","year":"2015"},{"key":"2025102222404727200_ref039","doi-asserted-by":"crossref","DOI":"10.1016\/B978-0-12-815847-0.00001-7","volume-title":"Business Process Change: A Business Process Management Guide for Managers and Process Professionals","author":"Harmon","year":"2019"},{"key":"2025102222404727200_ref040","unstructured":"Harmon, P. and Garcia, J. (2020), \u201cThe state of business process management\u201d, available at:\u2008http:\/\/www.bptrends.com\/bpt\/wp-content\/uploads\/2020-BPM-Survey.pdf (accessed\u200811 November 2022)."},{"key":"2025102222404727200_ref041","volume-title":"Total Improvement Management: the Next Generation in Performance Improvement","author":"Harrington","year":"1995"},{"key":"2025102222404727200_ref042","volume-title":"Six Sigma: The Breakthrough Management Strategy Revolutionizing the World\u2019s Top Corporations","author":"Harry","year":"2005"},{"issue":"13","key":"2025102222404727200_ref043","doi-asserted-by":"crossref","first-page":"1253","DOI":"10.1016\/S0305-0548(00)00038-1","article-title":"Algorithmical approaches to business process design","volume":"28","author":"Hofacker","year":"2001","journal-title":"Computers and Operations Research"},{"issue":"4","key":"2025102222404727200_ref044","doi-asserted-by":"crossref","first-page":"619","DOI":"10.1108\/14637151011065946","article-title":"Empirical research in business process management\u2013analysis of an emerging field of research","volume":"16","author":"Houy","year":"2010","journal-title":"Business Process Management Journal"},{"issue":"1","key":"2025102222404727200_ref045","doi-asserted-by":"crossref","first-page":"21","DOI":"10.1080\/14783360500249836","article-title":"Business process management as competitive advantage: a review and empirical study","volume":"17","author":"Hung","year":"2006","journal-title":"Total Quality Management and Business Excellence"},{"key":"2025102222404727200_ref046","volume-title":"Business Process Management - Practical Guidelines to Successful Implementations","author":"Jetson","year":"2022"},{"issue":"2","key":"2025102222404727200_ref047","doi-asserted-by":"crossref","first-page":"83","DOI":"10.1007\/s12599-020-00637-0","article-title":"An exploration into future business process management capabilities in view of digitalization","volume":"63","author":"Kerpedzhiev","year":"2021","journal-title":"Business and Information Systems Engineering"},{"issue":"2","key":"2025102222404727200_ref048","doi-asserted-by":"crossref","first-page":"245","DOI":"10.1108\/14637151311308303","article-title":"The effects of process-oriented organizational design on firm performance","volume":"19","author":"Kohlbacher","year":"2013","journal-title":"Business Process Management Journal"},{"key":"2025102222404727200_ref049","doi-asserted-by":"crossref","DOI":"10.1145\/1141277.1141635","article-title":"Evaluation of current architecture frameworks","author":"Leist","year":"2006"},{"issue":"2","key":"2025102222404727200_ref050","doi-asserted-by":"crossref","first-page":"193","DOI":"10.1016\/S0272-6963(02)00087-6","article-title":"Six Sigma: a goal-theoretic perspective","volume":"21","author":"Linderman","year":"2003","journal-title":"Journal of Operations Management"},{"issue":"2-3","key":"2025102222404727200_ref051","doi-asserted-by":"crossref","first-page":"141","DOI":"10.1016\/S0925-5273(97)00038-8","article-title":"A strategic alignment approach for effective business process reengineering: linking strategy, processes and customers for competitive advantage","volume":"50","author":"Lockamy","year":"1997","journal-title":"International Journal of Production Economics"},{"issue":"3","key":"2025102222404727200_ref052","doi-asserted-by":"crossref","first-page":"412","DOI":"10.1108\/BPMJ-03-2013-0035","article-title":"An analysis of BPM lifecycles: from a literature review to a framework proposal","volume":"20","author":"Macedo de Morais","year":"2014","journal-title":"Business Process Management Journal"},{"issue":"4","key":"2025102222404727200_ref053","doi-asserted-by":"crossref","first-page":"882","DOI":"10.1108\/BPMJ-10-2016-0214","article-title":"Identifying do's and don\u2019ts using the integrated business process management framework","volume":"24","author":"Malinova","year":"2018","journal-title":"Business Process Management Journal"},{"issue":"3","key":"2025102222404727200_ref054","doi-asserted-by":"crossref","first-page":"473","DOI":"10.1108\/14637151011049458","article-title":"ICT-enabled and process-based change: an integrative roadmap","volume":"16","author":"Margherita","year":"2010","journal-title":"Business Process Management Journal"},{"issue":"3","key":"2025102222404727200_ref055","doi-asserted-by":"crossref","first-page":"147","DOI":"10.1016\/j.iedee.2015.02.002","article-title":"Improving supply chain information sharing using Design for Six Sigma","volume":"22","author":"Mitchell","year":"2016","journal-title":"European Research on Management and Business Economics"},{"issue":"3","key":"2025102222404727200_ref056","doi-asserted-by":"crossref","first-page":"329","DOI":"10.1111\/j.1751-5823.2008.00061.x","article-title":"An overview of six sigma","volume":"76","author":"Montgomery","year":"2008","journal-title":"International Statistical Review"},{"issue":"4","key":"2025102222404727200_ref057","first-page":"462","article-title":"A redesign approach for improving animal care services for researchers","volume":"56","author":"Okpe","year":"2017","journal-title":"Journal of the American Association for Laboratory Animal Science"},{"issue":"2","key":"2025102222404727200_ref058","doi-asserted-by":"crossref","first-page":"203","DOI":"10.1108\/17542730910938182","article-title":"Exploring process management: are there any widespread models and definitions?","volume":"21","author":"Palmberg","year":"2009","journal-title":"The TQM Journal"},{"key":"2025102222404727200_ref059","volume-title":"Six Sigma Way: How to Maximize the Impact of Your Change and Improvement Efforts","author":"Pande","year":"2014"},{"issue":"7","key":"2025102222404727200_ref060","doi-asserted-by":"crossref","first-page":"1564","DOI":"10.1108\/BPMJ-07-2018-0184","article-title":"Resistance to change in BPM implementation","volume":"25","author":"Pereira","year":"2019","journal-title":"Business Process Management Journal"},{"key":"2025102222404727200_ref061","volume-title":"A Guide to the Project Management Body O Knowledge","author":"PMI","year":"2021"},{"issue":"1","key":"2025102222404727200_ref062","doi-asserted-by":"crossref","first-page":"27","DOI":"10.1108\/14635779810206795","article-title":"The development of a best practice business process improvement methodology","volume":"5","author":"Povey","year":"1998","journal-title":"Benchmarking for Quality Management and Technology"},{"issue":"1","key":"2025102222404727200_ref063","doi-asserted-by":"crossref","first-page":"15","DOI":"10.1002\/smj.4250160105","article-title":"Total quality management as competitive advantage: a review and empirical study","volume":"16","author":"Powell","year":"1995","journal-title":"Strategic Management Journal"},{"key":"2025102222404727200_ref064","volume-title":"The Six Sigma Handbook: A Complete Guide for Green Nelts, Black Belts, and Managers at All Levels","author":"Pyzdek","year":"2014"},{"issue":"1","key":"2025102222404727200_ref065","doi-asserted-by":"crossref","first-page":"55","DOI":"10.1007\/s12599-015-0411-3","article-title":"The state of the art of business process management research as published in the BPM conference","volume":"58","author":"Recker","year":"2016","journal-title":"Business and Information Systems Engineering"},{"issue":"4","key":"2025102222404727200_ref066","doi-asserted-by":"crossref","first-page":"283","DOI":"10.1016\/j.omega.2004.04.012","article-title":"Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics","volume":"33","author":"Reijers","year":"2005","journal-title":"Omega"},{"issue":"1","key":"2025102222404727200_ref067","doi-asserted-by":"crossref","first-page":"229","DOI":"10.1080\/07421222.2003.11045753","article-title":"Product-based workflow design","volume":"20","author":"Reijers","year":"2003","journal-title":"Journal of Management Information Systems"},{"key":"2025102222404727200_ref068","author":"Rosemann","year":"2014"},{"key":"2025102222404727200_ref069","volume-title":"Business Process Change: A Business Process Management Guide for Managers and Process Professionals","author":"Rosemann","year":"2019"},{"key":"2025102222404727200_ref070","doi-asserted-by":"crossref","first-page":"105","DOI":"10.1007\/978-3-642-45100-3_5","volume-title":"Handbook on Business Process Management 1: Introduction, Methods and Information Systems","author":"Rosemann","year":"2015"},{"issue":"1","key":"2025102222404727200_ref071","doi-asserted-by":"crossref","first-page":"13","DOI":"10.1016\/j.ijpe.2010.02.013","article-title":"Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: an empirical study of Turkish firms","volume":"127","author":"Sadikoglu","year":"2010","journal-title":"International Journal of Production Economics"},{"issue":"4","key":"2025102222404727200_ref072","doi-asserted-by":"crossref","first-page":"536","DOI":"10.1016\/j.jom.2007.06.007","article-title":"Six sigma: definition and underlying theory","volume":"26","author":"Schroeder","year":"2008","journal-title":"Journal of Operations Management"},{"key":"2025102222404727200_ref073","volume-title":"Workflow Modeling: Tools for Process Improvement and Applications Development","author":"Sharp","year":"2009"},{"key":"2025102222404727200_ref074","volume-title":"Economic Control of Quality of Manufactured Product","author":"Shewhart","year":"1931"},{"key":"2025102222404727200_ref075","volume-title":"Statistical Method from the Viewpoint of Quality Control","author":"Shewhart","year":"1986"},{"issue":"2","key":"2025102222404727200_ref076","doi-asserted-by":"crossref","first-page":"235","DOI":"10.1080\/0020754021000022212","article-title":"Examination and comparison of the critical factors of total quality management (TQM) across countries","volume":"41","author":"Sila","year":"2003","journal-title":"International Journal of Production Research"},{"key":"2025102222404727200_ref077","volume-title":"Aligning Business Process Management, Service-Oriented Architecture, and Lean Six Sigma for Real Business Results","author":"Skalle","year":"2009"},{"issue":"6","key":"2025102222404727200_ref078","doi-asserted-by":"crossref","first-page":"512","DOI":"10.1080\/09537287.2019.1654628","article-title":"Improving patients' satisfaction in a mobile hospital using Lean Six Sigma\u2013a design-thinking intervention","volume":"31","author":"Sunder","year":"2020","journal-title":"Production Planning and Control"},{"key":"2025102222404727200_ref079","volume-title":"The Quality Toolbox","author":"Tague","year":"2005"},{"key":"2025102222404727200_ref080","volume-title":"Design for Six Sigma: Launching New Products and Services without Failure","author":"Tennant","year":"2002"},{"issue":"9","key":"2025102222404727200_ref081","doi-asserted-by":"crossref","first-page":"42","DOI":"10.1108\/TQM-11-2022-0328","article-title":"Application of design for lean six sigma to strategic space management","volume":"35","author":"Trubetskaya","year":"2023","journal-title":"The TQM Journal"},{"key":"2025102222404727200_ref082","volume-title":"Product Design and Development","author":"Ulrich","year":"2020"},{"issue":"1","key":"2025102222404727200_ref083","doi-asserted-by":"crossref","first-page":"65","DOI":"10.1108\/14637159910249117","article-title":"Critical review of existing BPR methodologies: the need for a holistic approach","volume":"5","author":"Valiris","year":"1999","journal-title":"Business Process Management Journal"},{"key":"2025102222404727200_ref084","doi-asserted-by":"publisher","DOI":"10.1155\/2013\/507984","article-title":"Business process management: a comprehensive survey","volume":"2013","author":"van der Aalst","year":"2013","journal-title":"International Scholarly Research Notices"},{"issue":"2","key":"2025102222404727200_ref085","doi-asserted-by":"crossref","first-page":"517","DOI":"10.1016\/j.is.2010.09.008","article-title":"Product-based workflow support","volume":"36","author":"Vanderfeesten","year":"2011","journal-title":"Information Systems"},{"key":"2025102222404727200_ref086","doi-asserted-by":"crossref","DOI":"10.1007\/978-3-319-58307-5","volume-title":"Business Process Management Cases: Digital Innovation and Business Transformation in Practice","author":"vom Brocke","year":"2018"},{"key":"2025102222404727200_ref087","volume-title":"Handbook on Business Process Management 1: Introduction, Methods and Information Systems","author":"vom Brocke","year":"2015"},{"issue":"5","key":"2025102222404727200_ref088","doi-asserted-by":"crossref","first-page":"533","DOI":"10.1007\/s12599-021-00685-0","article-title":"Context-aware business process management","volume":"63","author":"vom Brocke","year":"2021","journal-title":"Business and Information Systems Engineering"},{"key":"2025102222404727200_ref089","doi-asserted-by":"crossref","DOI":"10.1145\/1141277.1141638","article-title":"Reference modeling and method construction: a design science perspective","author":"Winter","year":"2006"},{"key":"2025102222404727200_ref090","volume-title":"Design for Six Sigma for Service","author":"Yang","year":"2005"},{"key":"2025102222404727200_ref091","volume-title":"Design for Six Sigma: A Roadmap for Product Development","author":"Yang","year":"2009"},{"issue":"2","key":"2025102222404727200_ref092","doi-asserted-by":"crossref","first-page":"203","DOI":"10.1108\/14637151111122329","article-title":"A structured evaluation of business process improvement approaches","volume":"17","author":"Zellner","year":"2011","journal-title":"Business Process Management Journal"}],"container-title":["Business Process Management Journal"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/BPMJ-05-2023-0333\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/bpmj\/article-pdf\/30\/2\/341\/9563052\/bpmj-05-2023-0333.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"syndication"},{"URL":"https:\/\/www.emerald.com\/bpmj\/article-pdf\/30\/2\/341\/9563052\/bpmj-05-2023-0333.pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,10,23]],"date-time":"2025-10-23T02:41:10Z","timestamp":1761187270000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.emerald.com\/bpmj\/article\/30\/2\/341\/1230087\/Advancing-business-process-management-lifecycle"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023,11,21]]},"references-count":93,"journal-issue":{"issue":"2","published-print":{"date-parts":[[2024,4,17]]}},"URL":"https:\/\/doi.org\/10.1108\/bpmj-05-2023-0333","relation":{},"ISSN":["1463-7154","1758-4116"],"issn-type":[{"value":"1463-7154","type":"print"},{"value":"1758-4116","type":"electronic"}],"subject":[],"published":{"date-parts":[[2023,11,21]]}}}