{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,12,4]],"date-time":"2025-12-04T13:17:41Z","timestamp":1764854261034,"version":"3.46.0"},"reference-count":160,"publisher":"Emerald","issue":"6","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2024,10,29]]},"abstract":"\n Purpose<\/jats:title>\n This article aims to understand the challenges and key takeaways of implementing total quality management (TQM) in a virtual organisation.<\/jats:p>\n <\/jats:sec>\n \n Design\/methodology\/approach<\/jats:title>\n An interventionist research (IVR) methodology combined with a qualitative critical event analysis was used to evaluate the challenges and concerns faced during the company\u2019s adoption of TQM and understand the roles of the key players involved.<\/jats:p>\n <\/jats:sec>\n \n Findings<\/jats:title>\n Standard process tools such as desktop procedures (DTP), focused teams, and service-level agreements (SLAs) were fundamental to implementing TQM in the company. These processes require the right leaders, but external agents may also be influential, acting as accelerators of change in adopting and using management practices in small companies. Indeed, the researcher acted as a problem solver, bringing innovative solutions to the firm using a hands-on iterative approach.<\/jats:p>\n <\/jats:sec>\n \n Practical implications<\/jats:title>\n This research underscores the importance of critical success factors (CSF), such as employee engagement, training, and project management tools. These factors are not just important but crucial for the success of TQM in organisations seeking to adopt the industry\u2019s best practices.<\/jats:p>\n <\/jats:sec>\n \n Originality\/value<\/jats:title>\n This study, conducted as a virtual IVR for TQM implementation, provides novel insights for practitioners and academics. It elucidates the pivotal role of some quality management tools in the journey towards TQM and the role of both internal and external critical players in the process, particularly in small virtual organisations based on innovative business models.<\/jats:p>\n <\/jats:sec>","DOI":"10.1108\/bpmj-11-2023-0876","type":"journal-article","created":{"date-parts":[[2024,7,2]],"date-time":"2024-07-02T07:00:26Z","timestamp":1719903626000},"page":"1916-1942","source":"Crossref","is-referenced-by-count":0,"title":["Implementing total quality management in a virtual organisation: thoughts and lessons from an interventionist approach"],"prefix":"10.1108","volume":"30","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-3669-9736","authenticated-orcid":true,"given":"Welington","family":"Norberto Carneiro","sequence":"first","affiliation":[{"name":"Mackenzie Presbyterian University Center for Applied Social Sciences, , ,","place":["S\u00e3o Paulo, Brazil"]}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-6123-6733","authenticated-orcid":true,"given":"Octavio Ribeiro de","family":"Mendon\u00e7a Neto","sequence":"additional","affiliation":[{"name":"Mackenzie Presbyterian University Center for Applied Social Sciences, , ,","place":["S\u00e3o Paulo, Brazil"]}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-3882-2491","authenticated-orcid":true,"given":"Paulo","family":"Afonso","sequence":"additional","affiliation":[{"name":"University of Minho Centro ALGORITMI, , ,","place":["Braga, Portugal"]}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-3059-3102","authenticated-orcid":true,"given":"Jose Carlos Tiomatsu","family":"Oyadomari","sequence":"additional","affiliation":[{"name":"Mackenzie Presbyterian University Center for Applied Social Sciences, , ,","place":["S\u00e3o Paulo, Brazil"]},{"name":"INSPER Institute of Research and Education, , ,","place":["S\u00e3o Paulo, Brazil"]}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-8009-0963","authenticated-orcid":true,"given":"Ronaldo Gomes","family":"Dultra-de-Lima","sequence":"additional","affiliation":[{"name":"Mackenzie Presbyterian University Center for Applied Social Sciences, , ,","place":["S\u00e3o Paulo, Brazil"]},{"name":"University Center FEI Department of Production Engineering, , ,","place":["S\u00e3o Bernardo do Campo, Brazil"]}]}],"member":"140","published-online":{"date-parts":[[2024,7,4]]},"reference":[{"issue":"March 2015","key":"2025120408145643200_ref001","first-page":"119","article-title":"Manufacturing in Yemen: challenges and obstacles journal of academic research in economics","volume":"7","author":"Aamer","year":"2015","journal-title":"Journal of Academic Research in Economics"},{"issue":"4","key":"2025120408145643200_ref002","doi-asserted-by":"publisher","first-page":"460","DOI":"10.1108\/17410380610662889","article-title":"Critical success factors for lean implementation within 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