{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,2]],"date-time":"2025-08-02T17:31:35Z","timestamp":1754155895896,"version":"3.41.2"},"reference-count":56,"publisher":"Emerald","issue":"8","license":[{"start":{"date-parts":[[2017,11,13]],"date-time":"2017-11-13T00:00:00Z","timestamp":1510531200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IJPPM"],"published-print":{"date-parts":[[2017,11,13]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>Hospital centres (HCs) are the result of a horizontal integration of two or more hospital units. The benefits of this integration have been presented in the literature. The purpose of this paper is to define the hospital performance dimensions most valued by HC internal stakeholders, and to evaluate if the importance given to each dimension is different when comparing professional groups.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>An in-depth HC case study using a quantitative survey based on the Parsons\u2019 social system action theory to achieve this goal was conducted which embraces the four major models of organizational performance. In the final version of the survey, 37 items were retained for analysis. An exploratory factor analysis was conducted for a final sample of 365 participants, through principal component analysis, with oblique rotation and the Kaiser criterion.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>Four factors were retained: \u201cHuman resources development and Internal Processes\u201d, \u201cAttractiveness\/Openness\u201d, \u201cPublic service mission\u201d and \u201cInterpersonal relationships\u201d. The means factor scores only reveal statistical differences between the attractiveness\/openness factor and the remaining three factors. A shared view was found in this study among the three groups of internal stakeholders: physicians, caregivers and administrative staff.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>The results of this study suggest that the HC performance concept should be expanded and performance measurement frameworks with a greater scope should be used. Interpersonal relationships, the human resources development and the public service are considered important dimensions for the performance measurement of the HC. Additionally, a consensual view regarding the most valued performance dimension could contribute to a beneficial and healthy working environment and improvements in HC performance.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/ijppm-09-2015-0123","type":"journal-article","created":{"date-parts":[[2017,11,8]],"date-time":"2017-11-08T04:58:10Z","timestamp":1510117090000},"page":"983-1001","source":"Crossref","is-referenced-by-count":4,"title":["Hospital centre performance dimensions and internal stakeholder valuation: a case study"],"prefix":"10.1108","volume":"66","author":[{"given":"Ana","family":"Sim\u00f5es","sequence":"first","affiliation":[]},{"given":"Am\u00e9rico","family":"Azevedo","sequence":"additional","affiliation":[]},{"given":"Suzete","family":"Gon\u00e7alves","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"issue":"1","key":"key2020120420122321500_ref001","first-page":"56","article-title":"Performance measurement in healthcare: part II \u2013 state of 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