{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,27]],"date-time":"2026-03-27T11:25:22Z","timestamp":1774610722110,"version":"3.50.1"},"reference-count":62,"publisher":"Emerald","issue":"10","license":[{"start":{"date-parts":[[2023,2,28]],"date-time":"2023-02-28T00:00:00Z","timestamp":1677542400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IJQRM"],"published-print":{"date-parts":[[2023,11,8]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>This paper aims to classify journal papers in the context of hybrid quality function deployment QFD and multi-criteria decision-making (MCDM) methods published during 2004\u20132021.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>A conceptual classification scheme is presented to analyze the hybrid QFD-MCDM methods. Then some recommendations are given to introduce directions for future research.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The results show that among all related areas, the manufacturing application has the most frequency of published papers regarding hybrid QFD-MCDM methods. Moreover, using uncertainty to\u00a0establish a hybrid QFD-MCDM the relevant papers have been considered during the time interval 2004\u20132021.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>There are various shortcomings in conventional QFD which limit its efficiency and potential applications. Since 2004, when MCDM methods were frequently adopted in the quality management context, increasing attention has been drawn from both practical and academic perspectives. Recently, the integration of MCDM techniques into the QFD model has played an important role in designing new products and services, supplier selection, green manufacturing systems and sustainability topics. Hence, this survey reviewed hybrid QFD-MCDM methods during 2004\u20132021.<\/jats:p><\/jats:sec>","DOI":"10.1108\/ijqrm-02-2022-0058","type":"journal-article","created":{"date-parts":[[2023,2,26]],"date-time":"2023-02-26T06:51:02Z","timestamp":1677394262000},"page":"2326-2350","source":"Crossref","is-referenced-by-count":28,"title":["Integration of multi-criteria decision-making approaches adapted for quality function deployment: an analytical literature review and future research agenda"],"prefix":"10.1108","volume":"40","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-1860-3742","authenticated-orcid":false,"given":"Ahmad","family":"Hariri","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0003-1406-4905","authenticated-orcid":false,"given":"Pedro","family":"Domingues","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0879-1084","authenticated-orcid":false,"given":"Paulo","family":"Sampaio","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2023,2,28]]},"reference":[{"issue":"6","key":"key2023110817305691000_ref001","first-page":"19","article-title":"Three-way decisions based on neutrosophic sets and AHP-QFD framework for supplier selection problem","volume":"89","year":"2018","journal-title":"Future Generation Computer Systems"},{"key":"key2023110817305691000_ref002","first-page":"153","article-title":"QFD-Operational research as an integrated method for developing product design process in one-of-a-kind production","volume":"4","year":"2018","journal-title":"Journal of Mechanical Engineering (JMechE)"},{"issue":"4","key":"key2023110817305691000_ref003","first-page":"1164","article-title":"Developing a QFD model for prioritizing the CSFs of ERP based on the enablers of organizational agility","volume":"24","year":"2021","journal-title":"Benchmarking: An International Journal"},{"issue":"4","key":"key2023110817305691000_ref004","first-page":"7","article-title":"New product development and quality assurance\u2013quality deployment system","volume":"25","year":"1972","journal-title":"Standardization and Quality Control"},{"key":"key2023110817305691000_ref005","doi-asserted-by":"crossref","first-page":"484","DOI":"10.1016\/j.energy.2017.02.153","article-title":"An integrated fuzzy QFD and TOPSIS methodology for choosing the ideal gas fuel at WWTPs","volume":"125","year":"2017","journal-title":"Energy"},{"issue":"1","key":"key2023110817305691000_ref006","first-page":"355","article-title":"Supplier evaluation and selection with QFD and FAHP in a pharmaceutical company","volume":"68","year":"2013","journal-title":"The International Journal of Advanced Manufacturing Technology"},{"issue":"2","key":"key2023110817305691000_ref007","first-page":"279","article-title":"Application of fuzzy analytical hierarchy process and quality function deployment techniques for supplier's assessment","volume":"13","year":"2020","journal-title":"Journal of Optimization in Industrial Engineering"},{"issue":"3","key":"key2023110817305691000_ref008","doi-asserted-by":"crossref","first-page":"1049","DOI":"10.1016\/j.ejor.2017.06.006","article-title":"A customer based supplier selection process that combines quality function deployment, the analytic network process and a Markov chain","volume":"263","year":"2017","journal-title":"European Journal of Operational Research"},{"issue":"4","key":"key2023110817305691000_ref009","first-page":"269","article-title":"A new group data envelopment analysis method for ranking design requirements in quality Function deployment","volume":"9","year":"2017","journal-title":"International Journal of Industrial Mathematics"},{"key":"key2023110817305691000_ref010","doi-asserted-by":"crossref","first-page":"27","DOI":"10.1016\/j.eswa.2017.09.041","article-title":"A multi-objective mathematical model integrating environmental concerns for supplier selection and order allocation based on fuzzy QFD in beverages industry","volume":"92","year":"2018","journal-title":"Expert Systems with Applications"},{"issue":"4\/5","key":"key2023110817305691000_ref011","doi-asserted-by":"crossref","first-page":"327","DOI":"10.1108\/01435120810869110","article-title":"Integrating the Kano model, AHP and planning matrix: QFD application in library services","volume":"29","year":"2008","journal-title":"Library Management"},{"issue":"03","key":"key2023110817305691000_ref012","doi-asserted-by":"crossref","first-page":"911","DOI":"10.1142\/S021962201850013X","article-title":"A QFD-ANP method for supplier selection with benefits, opportunities, costs and risks considerations","volume":"17","year":"2018","journal-title":"International Journal of Information Technology and Decision Making"},{"issue":"3","key":"key2023110817305691000_ref013","doi-asserted-by":"crossref","first-page":"463","DOI":"10.1016\/S0377-2217(02)00178-9","article-title":"Quality function deployment: a literature review","volume":"143","year":"2002","journal-title":"European Journal of Operational Research"},{"issue":"11","key":"key2023110817305691000_ref014","doi-asserted-by":"crossref","first-page":"1189","DOI":"10.1080\/14783363.2010.529347","article-title":"C-Kano model: a novel approach for discovering attractive quality elements","volume":"21","year":"2010","journal-title":"Total Quality Management"},{"key":"key2023110817305691000_ref015","article-title":"A new integrated MCDM approach for improving QFD based on DEMATEL and extended MULTIMOORA under uncertainty environment","volume":"105","year":"2021","journal-title":"Applied Soft Computing"},{"key":"key2023110817305691000_ref016","article-title":"Internet of Things (IoT) adoption barriers for\u00a0the circular economy using Pythagorean fuzzy SWARA-CoCoSo decision-making approach in the manufacturing sector","volume":"171","year":"2021","journal-title":"Technological Forecasting and Social Change"},{"issue":"1","key":"key2023110817305691000_ref017","first-page":"65","article-title":"An integrated QFD-TOPSIS method for prioritization of major lean tools: a case study","volume":"9","year":"2020","journal-title":"International Journal of Research in Industrial Engineering"},{"issue":"10","key":"key2023110817305691000_ref018","doi-asserted-by":"crossref","first-page":"15031","DOI":"10.1007\/s10668-021-01284-5","article-title":"Sustainable design of the household water treatment systems using a novel integrated fuzzy QFD and LINMAP approach: a case study of Iran","volume":"23","year":"2021","journal-title":"Environment, Development and Sustainability"},{"issue":"9","key":"key2023110817305691000_ref019","first-page":"4069","article-title":"Ordinal aggregation operators to support the engineering characteristic prioritization in QFD","volume":"91","year":"2017","journal-title":"The International Journal of Advanced Manufacturing Technology"},{"issue":"2","key":"key2023110817305691000_ref020","doi-asserted-by":"crossref","first-page":"151","DOI":"10.1504\/EJIE.2018.090617","article-title":"Engineering characteristics prioritisation in QFD using ordinal scales: a robustness analysis","volume":"12","year":"2018","journal-title":"European Journal of Industrial Engineering"},{"key":"key2023110817305691000_ref021","article-title":"A novel spherical fuzzy QFD method and its application to the linear delta robot technology development","volume":"87","year":"2020","journal-title":"Engineering Applications of Artificial Intelligence"},{"issue":"9-10","key":"key2023110817305691000_ref022","doi-asserted-by":"crossref","first-page":"929","DOI":"10.1080\/14783363.2018.1470897","article-title":"Integrating QFD for product-service systems with the Kano model and fuzzy AHP","volume":"31","year":"2020","journal-title":"Total Quality Management and Business Excellence"},{"key":"key2023110817305691000_ref023","article-title":"Analysis of the innovation strategies for green supply chain management in the energy industry using the QFD-based hybrid interval valued intuitionistic fuzzy decision approach","volume":"143","year":"2021","journal-title":"Renewable and Sustainable Energy Reviews"},{"issue":"6","key":"key2023110817305691000_ref024","doi-asserted-by":"crossref","first-page":"446","DOI":"10.1108\/13598541111171093","article-title":"Strategic sourcing: a combined QFD and AHP approach in manufacturing","volume":"16","year":"2011","journal-title":"Supply Chain Management: An International Journal"},{"key":"key2023110817305691000_ref025","doi-asserted-by":"crossref","first-page":"629","DOI":"10.1016\/j.jclepro.2017.05.063","article-title":"Identifying key performance factors for sustainability development of SMEs\u2013integrating QFD and fuzzy MADM methods","volume":"161","year":"2017","journal-title":"Journal of Cleaner Production"},{"issue":"5","key":"key2023110817305691000_ref026","doi-asserted-by":"crossref","first-page":"1283","DOI":"10.1080\/00207543.2018.1470343","article-title":"New approach for quality function deployment based on proportional hesitant fuzzy linguistic term sets and prospect theory","volume":"57","year":"2019","journal-title":"International Journal of Production Research"},{"key":"key2023110817305691000_ref027","article-title":"Integrating evaluation grid method and fuzzy quality function deployment to new product development","volume":"2018","year":"2018","journal-title":"Mathematical Problems in Engineering"},{"issue":"2-3","key":"key2023110817305691000_ref028","doi-asserted-by":"crossref","first-page":"149","DOI":"10.1016\/j.cie.2004.06.001","article-title":"Fuzzy multiple objective programming framework to prioritize design requirements in quality function deployment","volume":"47","year":"2004","journal-title":"Computers & Industrial Engineering"},{"key":"key2023110817305691000_ref029","article-title":"Futuristic airport: a sustainable airport design by integrating hesitant fuzzy SWARA and hesitant fuzzy sustainable quality function deployment","volume":"275","year":"2020","journal-title":"Journal of Cleaner Production"},{"issue":"3","key":"key2023110817305691000_ref030","doi-asserted-by":"crossref","first-page":"504","DOI":"10.1016\/S0377-2217(99)00048-X","article-title":"Fuzzy multicriteria models for quality function deployment","volume":"121","year":"2000","journal-title":"European Journal of Operational Research"},{"issue":"13","key":"key2023110817305691000_ref031","doi-asserted-by":"crossref","first-page":"3977","DOI":"10.1080\/00207540902950845","article-title":"An evaluation framework for product planning using FANP, QFD and multi-choice goal programming","volume":"48","year":"2010","journal-title":"International Journal of Production Research"},{"issue":"1","key":"key2023110817305691000_ref032","doi-asserted-by":"publisher","first-page":"44","DOI":"10.1080\/16843703.2016.1191164","article-title":"A novel fuzzy quality function deployment framework","volume":"14","year":"2017","journal-title":"Quality Technology and Quantitative Management"},{"key":"key2023110817305691000_ref033","doi-asserted-by":"crossref","first-page":"28","DOI":"10.1016\/j.asoc.2014.03.008","article-title":"A new MCDM method combining QFD with TOPSIS for knowledge management system selection from the user's perspective in intuitionistic fuzzy environment","volume":"21","year":"2014","journal-title":"Applied Soft Computing"},{"issue":"2","key":"key2023110817305691000_ref034","doi-asserted-by":"crossref","first-page":"255","DOI":"10.1016\/j.ijpe.2010.03.015","article-title":"Refining Kano's \u2018quality attributes\u2013satisfaction\u2019 model: a moderated regression approach","volume":"126","year":"2010","journal-title":"International Journal of Production Economics"},{"key":"key2023110817305691000_ref035","doi-asserted-by":"crossref","first-page":"57","DOI":"10.1016\/j.cie.2015.11.003","article-title":"An improved grey quality function deployment approach using the grey TRIZ technique","volume":"92","year":"2016","journal-title":"Computers and Industrial Engineering"},{"issue":"2","key":"key2023110817305691000_ref036","first-page":"442","article-title":"A new method for quality function deployment with extended prospect theory under hesitant linguistic environment","volume":"68","year":"2019","journal-title":"IEEE Transactions on Engineering Management"},{"key":"key2023110817305691000_ref037","article-title":"An integration of a QFD model with Fuzzy-ANP approach for determining the importance weights for engineering characteristics of the proposed wheelchair design","volume":"90","year":"2020","journal-title":"Applied Soft Computing"},{"issue":"5","key":"key2023110817305691000_ref038","doi-asserted-by":"crossref","first-page":"1792","DOI":"10.3390\/app10051792","article-title":"Smart product design process through the implementation of a fuzzy Kano-AHP-DEMATEL-QFD approach","volume":"10","year":"2020","journal-title":"Applied Sciences"},{"issue":"1","key":"key2023110817305691000_ref039","first-page":"9","article-title":"On a generic framework for sustainable product design: an application to a food product","volume":"19","year":"2016","journal-title":"Journal of Agriculture and Technology Management"},{"key":"key2023110817305691000_ref040","doi-asserted-by":"crossref","first-page":"62","DOI":"10.1016\/j.spc.2020.06.013","article-title":"Integrated multiphase sustainable product design with a hybrid quality function deployment\u2013multi-attribute decision-making (QFD-MADM) framework","volume":"24","year":"2020","journal-title":"Sustainable Production and Consumption"},{"issue":"4","key":"key2023110817305691000_ref041","doi-asserted-by":"crossref","first-page":"552","DOI":"10.1080\/19397038.2021.1934182","article-title":"Transforming the means-end chain model of the QFD into interconnected hierarchical network structures for sustainable product design","volume":"14","year":"2021","journal-title":"International Journal of Sustainable Engineering"},{"issue":"18","key":"key2023110817305691000_ref042","doi-asserted-by":"crossref","first-page":"6183","DOI":"10.1080\/00207543.2018.1478462","article-title":"Systematical decision-making approach for quality function deployment based on uncertain linguistic term sets","volume":"56","year":"2018","journal-title":"International Journal of Production Research"},{"key":"key2023110817305691000_ref043","article-title":"A new integrated approach for engineering characteristic prioritization in quality function deployment","volume":"45","year":"2020","journal-title":"Advanced Engineering Informatics"},{"issue":"4","key":"key2023110817305691000_ref044","doi-asserted-by":"crossref","first-page":"3653","DOI":"10.1016\/j.eswa.2010.09.021","article-title":"A systematic methodology to deal with the dynamics of customer needs in Quality Function Deployment","volume":"38","year":"2011","journal-title":"Expert Systems with Applications"},{"issue":"1","key":"key2023110817305691000_ref045","first-page":"31","article-title":"An aggregated supplier selection method based on QFD and TOPSIS (case study: a financial institution)","volume":"12","year":"2019","journal-title":"Journal of Optimization in Industrial Engineering"},{"issue":"18","key":"key2023110817305691000_ref046","doi-asserted-by":"crossref","first-page":"5528","DOI":"10.1080\/00207543.2014.917213","article-title":"Prioritising technical attributes in QFD under vague environment: a rough-grey relational analysis approach","volume":"52","year":"2014","journal-title":"International Journal of Production Research"},{"issue":"3","key":"key2023110817305691000_ref047","doi-asserted-by":"crossref","first-page":"254","DOI":"10.1080\/13675567.2016.1219702","article-title":"An application of an integrated ANP\u2013QFD framework for sustainable supplier selection","volume":"20","year":"2017","journal-title":"International Journal of Logistics Research and Applications"},{"issue":"4","key":"key2023110817305691000_ref048","doi-asserted-by":"crossref","first-page":"62","DOI":"10.1080\/16258312.2011.11517281","article-title":"A decision framework for supply chain planning in SMEs: a QFD-ISM-enabled ANP-GP approach","volume":"12","year":"2011","journal-title":"Supply Chain Forum: An International Journal"},{"key":"key2023110817305691000_ref049","doi-asserted-by":"crossref","first-page":"1068","DOI":"10.1016\/j.jclepro.2017.10.098","article-title":"A multi-phase QFD-based hybrid fuzzy MCDM approach for performance evaluation: a case of smart bike-sharing programs in Changsha","volume":"171","year":"2018","journal-title":"Journal of Cleaner Production"},{"issue":"3","key":"key2023110817305691000_ref050","doi-asserted-by":"crossref","first-page":"838","DOI":"10.3390\/su10030838","article-title":"New integrated quality function deployment approach based on interval neutrosophic set for green supplier evaluation and selection","volume":"10","year":"2018","journal-title":"Sustainability"},{"key":"key2023110817305691000_ref051","doi-asserted-by":"crossref","first-page":"419","DOI":"10.1016\/j.asoc.2013.10.001","article-title":"A criteria weighting approach by combining fuzzy quality function deployment with relative preference relation","volume":"14","year":"2014","journal-title":"Applied Soft Computing"},{"issue":"11","key":"key2023110817305691000_ref052","doi-asserted-by":"crossref","first-page":"119","DOI":"10.3390\/sym8110119","article-title":"Uncertain quality function deployment using a hybrid group decision making model","volume":"8","year":"2016","journal-title":"Symmetry"},{"issue":"19","key":"key2023110817305691000_ref053","doi-asserted-by":"crossref","first-page":"5751","DOI":"10.1080\/00207543.2019.1657246","article-title":"Technical attribute prioritisation in QFD based on cloud model and grey relational analysis","volume":"58","year":"2020","journal-title":"International Journal of Production Research"},{"key":"key2023110817305691000_ref054","article-title":"An integrated fuzzy QFD and grey decision-making approach for supply chain collaborative quality design of large complex products","volume":"140","year":"2020","journal-title":"Computers and Industrial Engineering"},{"issue":"2","key":"key2023110817305691000_ref055","article-title":"Customer-oriented product and service design by a novel quality function deployment framework with complex linguistic evaluations","volume":"58","year":"2021","journal-title":"Information Processing and Management"},{"issue":"15","key":"key2023110817305691000_ref056","doi-asserted-by":"crossref","first-page":"4436","DOI":"10.1080\/00207543.2016.1259670","article-title":"Hesitant fuzzy integrated MCDM approach for quality function deployment: a case study in electric vehicle","volume":"55","year":"2017","journal-title":"International Journal of Production Research"},{"issue":"3","key":"key2023110817305691000_ref057","doi-asserted-by":"crossref","first-page":"1600","DOI":"10.1111\/itor.12484","article-title":"Improving quality function deployment analysis with the cloud MULTIMOORA method","volume":"27","year":"2020","journal-title":"International Transactions in Operational Research"},{"issue":"8","key":"key2023110817305691000_ref058","first-page":"18","article-title":"Evaluation of product quality in qfd using multi attribute decision making (madm) techniques in manufacturing industry","volume":"7","year":"2017","journal-title":"Evaluation"},{"key":"key2023110817305691000_ref059","doi-asserted-by":"crossref","first-page":"3728","DOI":"10.1016\/j.jclepro.2016.10.095","article-title":"Integrated QFD-MCDM framework for green supplier selection","volume":"142","year":"2017","journal-title":"Journal of Cleaner Production"},{"key":"key2023110817305691000_ref060","doi-asserted-by":"crossref","first-page":"474","DOI":"10.1016\/j.eswa.2018.08.017","article-title":"A fuzzy multi attribute decision framework with integration of QFD and grey relational analysis","volume":"115","year":"2019","journal-title":"Expert Systems with Applications"},{"issue":"16","key":"key2023110817305691000_ref061","doi-asserted-by":"crossref","first-page":"12449","DOI":"10.1007\/s00500-020-04685-2","article-title":"A decision support model based on the combined structure of DEMATEL, QFD and fuzzy values","volume":"24","year":"2020","journal-title":"Soft Computing"},{"issue":"9","key":"key2023110817305691000_ref062","doi-asserted-by":"crossref","first-page":"4464","DOI":"10.1016\/j.eswa.2014.01.008","article-title":"Use of ANP weighted crisp and fuzzy QFD for product development","volume":"41","year":"2014","journal-title":"Expert Systems with Applications"}],"container-title":["International Journal of Quality &amp; Reliability Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/IJQRM-02-2022-0058\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/IJQRM-02-2022-0058\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T22:07:13Z","timestamp":1753394833000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/ijqrm\/article\/40\/10\/2326-2350\/315700"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023,2,28]]},"references-count":62,"journal-issue":{"issue":"10","published-online":{"date-parts":[[2023,2,28]]},"published-print":{"date-parts":[[2023,11,8]]}},"alternative-id":["10.1108\/IJQRM-02-2022-0058"],"URL":"https:\/\/doi.org\/10.1108\/ijqrm-02-2022-0058","relation":{},"ISSN":["0265-671X"],"issn-type":[{"value":"0265-671X","type":"print"}],"subject":[],"published":{"date-parts":[[2023,2,28]]}}}