{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,21]],"date-time":"2026-01-21T12:00:05Z","timestamp":1768996805669,"version":"3.49.0"},"reference-count":64,"publisher":"Emerald","issue":"10","license":[{"start":{"date-parts":[[2023,4,11]],"date-time":"2023-04-11T00:00:00Z","timestamp":1681171200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IJQRM"],"published-print":{"date-parts":[[2023,11,8]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>The main purpose of this paper is twofold: to present a proposal for a model of educational quality management system within a process approach context for technical universities, and a conceptual model of a performance measurement system (PMS) towards the assessment of the quality level of management, core and support processes.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>The paper encompasses two main parts: a theoretical portion and a case study. Within the theoretical background, the authors discuss the issue of educational quality management supported on a process approach perspective as well as performance measurement system in high education (HE). The case study reports the development of the concept of performance measurement system for technical universities.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The proposed system of educational quality management supported on a process approach, together with a conceptual model of the performance measurement system, can be implemented in every technical university. The identification of processes in the education quality management system permitted the development of the PMS. The model covers 32 key performance indicators (KPIs) for management processes, 39 for core processes and 19 for supporting ones.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title><jats:p>The proposed performance measurement system is limited in its focus on educational processes and support of these processes. The evaluation of scientific and research activity and aspects related to financial resources is not pursued.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>Elaboration of a conceptual model of a performance measurement system towards the assessment of the quality level of management, core and support processes is dedicated to technical universities.<\/jats:p><\/jats:sec>","DOI":"10.1108\/ijqrm-04-2021-0107","type":"journal-article","created":{"date-parts":[[2023,4,10]],"date-time":"2023-04-10T08:23:20Z","timestamp":1681115000000},"page":"2632-2663","source":"Crossref","is-referenced-by-count":3,"title":["Performance measurement model for technical universities \u2013 case study"],"prefix":"10.1108","volume":"40","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-4412-127X","authenticated-orcid":false,"given":"Aneta","family":"Kuci\u0144ska-Landw\u00f3jtowicz","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-6911-700X","authenticated-orcid":false,"given":"Izabela Dagmara","family":"Czabak-G\u00f3rska","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-7727-2130","authenticated-orcid":false,"given":"Marcin","family":"Lorenc","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0003-1406-4905","authenticated-orcid":false,"given":"Pedro","family":"Domingues","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0879-1084","authenticated-orcid":false,"given":"Paulo","family":"Sampaio","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2023,4,11]]},"reference":[{"issue":"3","key":"key2023110817311204700_ref001","article-title":"New tools for measuring global academic performance","volume":"8","year":"2018","journal-title":"SAGE Open"},{"key":"key2023110817311204700_ref002","article-title":"Differentiation and exploration of model MACP for HE VER 1.0 on prototype performance measurement application for higher education","year":"2018"},{"issue":"2","key":"key2023110817311204700_ref003","doi-asserted-by":"publisher","first-page":"297","DOI":"10.1108\/HESWBL-01-2020-0009","article-title":"Performance management systems in Lebanese private higher education institutions: design and implementation challenges","volume":"11","year":"2021","journal-title":"Higher Education, Skills and Work-Based Learning"},{"issue":"1","key":"key2023110817311204700_ref004","doi-asserted-by":"crossref","first-page":"36","DOI":"10.1080\/13583883.2015.1122828","article-title":"Performance measurement and accountability in higher education: the puzzle of qualification completions","volume":"22","year":"2016","journal-title":"Tertiary Education and Management"},{"issue":"2","key":"key2023110817311204700_ref005","doi-asserted-by":"crossref","first-page":"102","DOI":"10.1108\/IJPSM-05-2016-0089","article-title":"The use of performance measurement in universities","volume":"30","year":"2017","journal-title":"International Journal of Public Sector Management"},{"issue":"2","key":"key2023110817311204700_ref006","doi-asserted-by":"crossref","first-page":"325","DOI":"10.1108\/JARHE-04-2018-0061","article-title":"A\u00a0roadmap for developing, implementing and evaluating performance management systems in Jordan public universities","volume":"11","year":"2019","journal-title":"Journal of Applied Research in Higher Education"},{"issue":"4","key":"key2023110817311204700_ref007","doi-asserted-by":"crossref","first-page":"736","DOI":"10.1108\/IJPPM-01-2017-0018","article-title":"Performance management in public universities: overcoming bureaucracy","volume":"67","year":"2018","journal-title":"International Journal of Productivity and Performance Management"},{"issue":"7","key":"key2023110817311204700_ref008","doi-asserted-by":"crossref","first-page":"528","DOI":"10.1108\/03090569710176655","article-title":"Linking student satisfaction and service quality perceptions: the case of university education","volume":"31","year":"1997","journal-title":"European Journal of Marketing"},{"issue":"3-4","key":"key2023110817311204700_ref009","doi-asserted-by":"crossref","first-page":"302","DOI":"10.1016\/j.stueduc.2007.07.006","article-title":"Which role for performance measurement systems in higher education? 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