{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,13]],"date-time":"2026-04-13T21:00:03Z","timestamp":1776114003579,"version":"3.50.1"},"reference-count":31,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2022,12,1]],"date-time":"2022-12-01T00:00:00Z","timestamp":1669852800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IJQRM"],"published-print":{"date-parts":[[2023,5,23]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>The paper aims to define a dashboard of indicators to assess the quality performance of higher education institutions (HEI). The instrument is termed SMART-QUAL.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>Two sources were used in order to explore potential indicators. In the first step, information disclosed in official websites or institutional documentation of 36 selected HEIs was analyzed. This first step also included in depth structured high managers\u2019 interviews. A total of 223 indicators emerged. In a second step, recent specialized literature was revised searching for indicators, capturing additional 302 indicators.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>Each one of the 525 total indicators was classified according to some attributes and distributed into 94 intermediate groups. These groups feed a debugging, prioritization and selection process, which ended up in the SMART-QUAL instrument: a set of 56 key performance indicators, which are grouped in 15 standards, and, in turn, classified into the 3 HEI missions. A basic model and an extended model are also proposed.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>The paper provides a useful measure of quality performance of HEIs, showing a holistic view to monitor HEI quality from three fundamental missions. This instrument might assist HEI managers for both assessing and benchmarking purposes. The paper ends with recommendations for university managers and public administration authorities.<\/jats:p><\/jats:sec>","DOI":"10.1108\/ijqrm-06-2022-0167","type":"journal-article","created":{"date-parts":[[2022,11,29]],"date-time":"2022-11-29T21:43:12Z","timestamp":1669758192000},"page":"1518-1539","source":"Crossref","is-referenced-by-count":7,"title":["SMART-QUAL: a dashboard for\u00a0quality measurement in higher education institutions"],"prefix":"10.1108","volume":"40","author":[{"given":"Esther","family":"Adot","sequence":"first","affiliation":[]},{"given":"Anna","family":"Akhmedova","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-6450-5521","authenticated-orcid":false,"given":"Helena","family":"Alvelos","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0003-7052","authenticated-orcid":false,"given":"Sofia","family":"Barbosa-Pereira","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0001-5145-2179","authenticated-orcid":false,"given":"Jasmina","family":"Berbegal-Mirabent","sequence":"additional","affiliation":[]},{"given":"S\u00f3nia","family":"Cardoso","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0003-1406-4905","authenticated-orcid":false,"given":"Pedro","family":"Domingues","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0001-7131-4419","authenticated-orcid":false,"given":"Fiorenzo","family":"Franceschini","sequence":"additional","affiliation":[]},{"given":"Dolors","family":"Gil-Dom\u00e9nech","sequence":"additional","affiliation":[]},{"given":"Ricardo","family":"Machado","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-8154-4469","authenticated-orcid":false,"given":"Domenico Augusto","family":"Maisano","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-5572-7341","authenticated-orcid":false,"given":"Frederic","family":"Marimon","sequence":"additional","affiliation":[]},{"given":"Marta","family":"Mas-Machuca","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-8454-5918","authenticated-orcid":false,"given":"Luca","family":"Mastrogiacomo","sequence":"additional","affiliation":[]},{"given":"Ana I.","family":"Melo","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0001-7831-9140","authenticated-orcid":false,"given":"Vera","family":"Migu\u00e9is","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0003-2956-6801","authenticated-orcid":false,"given":"Maria J.","family":"Rosa","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0879-1084","authenticated-orcid":false,"given":"Paulo","family":"Sampaio","sequence":"additional","affiliation":[]},{"given":"Dani","family":"Torrents","sequence":"additional","affiliation":[]},{"given":"Ana Raquel","family":"Xambre","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2022,12,1]]},"reference":[{"issue":"1","key":"key2023052211372759600_ref001","doi-asserted-by":"publisher","first-page":"31","DOI":"10.1108\/02634500610641543","article-title":"Measuring service quality in higher education: HEdPERF versus SERVPERF","volume":"24","year":"2006","journal-title":"Marketing Intelligence and Planning"},{"issue":"2","key":"key2023052211372759600_ref002","doi-asserted-by":"crossref","first-page":"175","DOI":"10.1080\/13538320600916791","article-title":"How an engineering college uses a university's quality enhancement system to generate and manage evidence for multiple accreditation and accountability bodies","volume":"12","year":"2006","journal-title":"Quality in Higher Education"},{"key":"key2023052211372759600_ref003","doi-asserted-by":"publisher","first-page":"281","DOI":"10.1007\/s11233-019-09035-y","article-title":"Performance indicators for research and cultural creation activities in polytechnic higher education institutions: a consensus building approach","volume":"26","year":"2020","journal-title":"Tertiary Education and Management"},{"key":"key2023052211372759600_ref004","first-page":"21","year":"2019"},{"key":"key2023052211372759600_ref005","doi-asserted-by":"publisher","first-page":"1117","DOI":"10.1007\/s11192-020-03717-w","article-title":"Studying the heterogeneity of European higher education institutions","volume":"125","year":"2020","journal-title":"Scientometrics"},{"key":"key2023052211372759600_ref006","doi-asserted-by":"publisher","first-page":"101","DOI":"10.1007\/s11135-016-0452-9","article-title":"Evaluation of the quality and quantity of research results in higher education","volume":"52","year":"2018","journal-title":"Quality and Quantity"},{"key":"key2023052211372759600_ref007","doi-asserted-by":"crossref","unstructured":"Cardoso, S. and Rosa, M.J. 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