{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,16]],"date-time":"2026-04-16T08:23:16Z","timestamp":1776327796975,"version":"3.50.1"},"reference-count":76,"publisher":"Emerald","issue":"7","license":[{"start":{"date-parts":[[2019,8,5]],"date-time":"2019-08-05T00:00:00Z","timestamp":1564963200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IJQRM"],"published-print":{"date-parts":[[2019,8,5]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>A single supply chain management (SCM) practice will have a certain impact on organizational performance (OP). However, since it is placed in a system that many other practices are conducted simultaneously, the practice itself will interact with other ones (i.e. affect\/be affected). As a consequence, the efficiency of the affected practice is increased and it is expected to maximize the impact of SCM practices on OP. This mechanism is named the \u201cresonant\u201d influence that is a new approach in the SCM literature. The purpose of this paper is to test the above mechanism toward an insight into the relationship between SCM and OP.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>Two models were compared: the competitive models only exist in direct effects; and the other contains relationships between practices that are able to show the mechanism of the resonant influence, i.e. the hypothetical model. A data set gained from Vietnamese garment enterprises was used to validate the mechanism of the resonant influence.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>Empirical evidence from Vietnamese garment sector showed that the competitive models could explain 42.8, 26.3 and 34 percent variance of operational performance, customer satisfaction and financial performance, respectively. In the meantime, the hypothetical model containing the resonant influence is capable to explain 69.5, 33.1 and 57.3 percent. For the impact of each SCM practice on OP, all relationships in the hypothetical model are also greater than those in competitive ones. These results supported the mechanism of the resonant influence.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title><jats:p>This research provides an insight into the relationship between SCM practices and OP. By the resonant influence, the effectiveness of each affected SCM practice itself is magnified and OP is also increased remarkably.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>Understanding the resonant influence, companies can apply this mechanism to enhance effectiveness of SCM practices at the lowest cost. To this end, the SCM practices should be implemented simultaneously as an integrated system rather than independent ones and the structural model proposed in this study is able to be used as \u201ca guide map\u201d for applying this mechanism.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This is one of pioneer empirical studies in the SCM literature that proposed and validated the concept of \u201cresonant influence.\u201d<\/jats:p><\/jats:sec>","DOI":"10.1108\/ijqrm-11-2017-0245","type":"journal-article","created":{"date-parts":[[2019,2,19]],"date-time":"2019-02-19T06:46:27Z","timestamp":1550558787000},"page":"1053-1077","source":"Crossref","is-referenced-by-count":25,"title":["Supply chain management and organizational performance: the resonant influence"],"prefix":"10.1108","volume":"36","author":[{"given":"Binh An Thi","family":"Duong","sequence":"first","affiliation":[]},{"given":"Huy Quang","family":"Truong","sequence":"additional","affiliation":[]},{"given":"Maria","family":"Sameiro","sequence":"additional","affiliation":[]},{"given":"Paulo","family":"Sampaio","sequence":"additional","affiliation":[]},{"given":"Ana Cristina","family":"Fernandes","sequence":"additional","affiliation":[]},{"given":"Estela","family":"Vilhena","sequence":"additional","affiliation":[]},{"given":"Loan Thi Cam","family":"Bui","sequence":"additional","affiliation":[]},{"given":"Hiroshi","family":"Yadohisa","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"issue":"2","key":"key2019083008423967600_ref001","doi-asserted-by":"crossref","first-page":"112","DOI":"10.1108\/02656719910239910","article-title":"Key factors predicting effectiveness of cultural change and improved productivity in implementing total quality management","volume":"16","year":"1999","journal-title":"International Journal of Quality & Reliability Management"},{"issue":"1","key":"key2019083008423967600_ref002","doi-asserted-by":"crossref","first-page":"27","DOI":"10.1016\/0272-6963(94)90004-3","article-title":"Alternative quality improvement practices and organization performance","volume":"12","year":"1994","journal-title":"Journal of Operations Management"},{"issue":"5","key":"key2019083008423967600_ref003","doi-asserted-by":"crossref","first-page":"549","DOI":"10.1016\/S0272-6963(00)00029-2","article-title":"The impact of design management and process management on quality: an empirical investigation","volume":"18","year":"2000","journal-title":"Journal of Operations Management"},{"issue":"5","key":"key2019083008423967600_ref004","doi-asserted-by":"crossref","first-page":"637","DOI":"10.1111\/j.1540-5915.1995.tb01444.x","article-title":"A path analytic model of a theory of quality management underlying the Deming management method: preliminary empirical findings","volume":"26","year":"1995","journal-title":"Decision Sciences"},{"issue":"5","key":"key2019083008423967600_ref005","doi-asserted-by":"crossref","first-page":"551","DOI":"10.1108\/02656710210427520","article-title":"Critical success factors of TQM implementation in Hong Kong industries","volume":"19","year":"2002","journal-title":"International Journal of Quality & Reliability Management"},{"key":"key2019083008423967600_ref006","article-title":"Productivity in the new millennium","author":"APO","year":"2000"},{"issue":"3","key":"key2019083008423967600_ref007","doi-asserted-by":"crossref","first-page":"396","DOI":"10.1177\/002224377701400320","article-title":"Estimating nonresponse bias in mail surveys","volume":"14","year":"1977","journal-title":"Journal of Marketing Research"},{"issue":"3","key":"key2019083008423967600_ref008","doi-asserted-by":"crossref","first-page":"275","DOI":"10.1108\/01443579910249714","article-title":"Measuring supply chain performance","volume":"19","year":"1999","journal-title":"International Journal of Operations & Production Management"},{"issue":"1","key":"key2019083008423967600_ref009","doi-asserted-by":"crossref","first-page":"78","DOI":"10.1016\/j.jom.2008.07.003","article-title":"The impact of supply chain complexity on manufacturing plant performance","volume":"27","year":"2009","journal-title":"Journal of Operations Management"},{"issue":"2","key":"key2019083008423967600_ref010","doi-asserted-by":"crossref","first-page":"151","DOI":"10.1108\/01443570410514867","article-title":"Lean or agile: a solution for supply chain management in the textiles and clothing industry?","volume":"24","year":"2004","journal-title":"International Journal of Operations & Production Management"},{"key":"key2019083008423967600_ref011","volume-title":"Operations Management for Competitive Advantage","year":"2006"},{"issue":"2","key":"key2019083008423967600_ref013","doi-asserted-by":"crossref","first-page":"289","DOI":"10.1016\/j.ijpe.2005.03.009","article-title":"A fuzzy approach for supplier evaluation and selection in supply chain management","volume":"102","year":"2006","journal-title":"International Journal of Production Economics"},{"issue":"2","key":"key2019083008423967600_ref012","doi-asserted-by":"crossref","first-page":"119","DOI":"10.1016\/j.jom.2003.12.007","article-title":"Towards a theory of supply chain management: the constructs and measurements","volume":"22","year":"2004","journal-title":"Journal of Operations Management"},{"issue":"1","key":"key2019083008423967600_ref014","doi-asserted-by":"crossref","first-page":"59","DOI":"10.1016\/S0272-6963(98)00031-X","article-title":"The TQM paradox: relations among TQM practices, plant performance, and customer satisfaction","volume":"17","year":"1998","journal-title":"Journal of Operations Management"},{"issue":"1","key":"key2019083008423967600_ref015","first-page":"53","article-title":"Managing risk to avoid supply-chain breakdown","volume":"46","year":"2004","journal-title":"MIT Sloan Management Review"},{"key":"key2019083008423967600_ref016","volume-title":"Logistics & Supply Chain Management","year":"2016"},{"issue":"2","key":"key2019083008423967600_ref017","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1108\/09574090410700275","article-title":"Building the resilient supply chain","volume":"15","year":"2004","journal-title":"The International Journal of Logistics Management"},{"issue":"1","key":"key2019083008423967600_ref018","doi-asserted-by":"crossref","first-page":"7","DOI":"10.1108\/01443570410510979","article-title":"A new framework for supply chain management: conceptual model and empirical test","volume":"24","year":"2004","journal-title":"International Journal of Operations & Production Management"},{"issue":"5","key":"key2019083008423967600_ref019","doi-asserted-by":"crossref","first-page":"389","DOI":"10.1108\/17410400810881845","article-title":"Supply chain best practices \u2013 identification and categorisation of measures and benefits","volume":"57","year":"2008","journal-title":"International Journal of Productivity and Performance Management"},{"issue":"6","key":"key2019083008423967600_ref020","doi-asserted-by":"crossref","first-page":"659","DOI":"10.1016\/j.resconrec.2010.12.002","article-title":"An analysis of the drivers affecting the implementation of green supply chain management","volume":"55","year":"2011","journal-title":"Resources, Conservation and Recycling"},{"issue":"1","key":"key2019083008423967600_ref021","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1111\/j.1937-5956.1999.tb00058.x","article-title":"Exploding the myth: do all quality management practices contribute to superior quality performance?","volume":"8","year":"1999","journal-title":"Production and Operations Management"},{"issue":"1","key":"key2019083008423967600_ref022","doi-asserted-by":"crossref","first-page":"35","DOI":"10.1108\/13598540810850300","article-title":"Benefits, barriers, and bridges to effective supply chain management","volume":"13","year":"2008","journal-title":"Supply Chain Management: An International Journal"},{"issue":"7","key":"key2019083008423967600_ref023","doi-asserted-by":"crossref","first-page":"694","DOI":"10.1108\/02656710810890881","article-title":"Relationship between quality management practices and the performance of small and medium size enterprises (SMEs) in Ghana","volume":"25","year":"2008","journal-title":"International Journal of Quality & Reliability Management"},{"issue":"1","key":"key2019083008423967600_ref024","doi-asserted-by":"crossref","first-page":"53","DOI":"10.1108\/IJQRM-03-2015-0041","article-title":"Supply chain management and quality management integration: a conceptual model proposal","volume":"34","year":"2017","journal-title":"International Journal of Quality & Reliability Management"},{"issue":"5","key":"key2019083008423967600_ref025","doi-asserted-by":"crossref","first-page":"659","DOI":"10.1111\/j.1540-5915.1995.tb01445.x","article-title":"The impact of quality management practices on performance and competitive advantage","volume":"26","year":"1995","journal-title":"Decision Sciences"},{"issue":"4","key":"key2019083008423967600_ref026","doi-asserted-by":"crossref","first-page":"243","DOI":"10.1016\/S0272-6963(97)00001-6","article-title":"Factors affecting supplier quality performance","volume":"15","year":"1997","journal-title":"Journal of Operations Management"},{"key":"key2019083008423967600_ref027","doi-asserted-by":"crossref","unstructured":"Forza, C. and Filippini, R. (1998), \u201cTQM impact on quality conformance and customer satisfaction: a causal model\u201d, International Journal of Production Economics, Vol. 55 No. 1, pp. 1-20.","DOI":"10.1016\/S0925-5273(98)00007-3"},{"key":"key2019083008423967600_ref028","volume-title":"Definitive Guides for Supply Chain Management Professionals (Collection)","year":"2014"},{"key":"key2019083008423967600_ref029","volume-title":"Supply Chain Management","year":"2010"},{"issue":"2","key":"key2019083008423967600_ref030","first-page":"44","volume":"13","year":"2014","journal-title":"Brazilian Journal of Marketing"},{"key":"key2019083008423967600_ref031","volume-title":"Multivariate Data Analysis with Readings","year":"1995","edition":"4th ed."},{"issue":"2","key":"key2019083008423967600_ref032","doi-asserted-by":"crossref","first-page":"100","DOI":"10.1108\/01443570910932011","article-title":"An organizational entrepreneurship model of supply management integration and performance outcomes","volume":"29","year":"2009","journal-title":"International Journal of Operations & Production Management"},{"issue":"7","key":"key2019083008423967600_ref033","doi-asserted-by":"crossref","first-page":"730","DOI":"10.1108\/01443570610672211","article-title":"Supply management: is it a discipline?","volume":"26","year":"2006","journal-title":"International Journal of Operations & Production Management"},{"key":"key2019083008423967600_ref034","volume-title":"Principles of Operations Management","year":"2008"},{"issue":"1","key":"key2019083008423967600_ref035","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1002\/(SICI)1520-6564(199924)9:1<1::AID-HFM1>3.0.CO;2-L","article-title":"An empirical analysis of effective TQM implementation in the Hong Kong electronics manufacturing industry","volume":"9","year":"1999","journal-title":"Human Factors and Ergonomics in Manufacturing & Service Industries"},{"issue":"8","key":"key2019083008423967600_ref036","doi-asserted-by":"crossref","first-page":"740","DOI":"10.1108\/01443579810217440","article-title":"Quality-focused performance measurement systems: a normative model","volume":"18","year":"1998","journal-title":"International Journal of Operations & Production Management"},{"issue":"2","key":"key2019083008423967600_ref037","doi-asserted-by":"crossref","first-page":"153","DOI":"10.1016\/j.omega.2004.03.012","article-title":"Just in time, total quality management, and supply chain management: understanding their linkages and impact on business performance","volume":"33","year":"2005","journal-title":"Omega"},{"issue":"1","key":"key2019083008423967600_ref038","first-page":"71","article-title":"The balanced scorecard: measures that drive performance","volume":"70","year":"1992","journal-title":"Harvard Business Review"},{"issue":"4","key":"key2019083008423967600_ref039","doi-asserted-by":"crossref","first-page":"405","DOI":"10.1016\/S0272-6963(03)00004-4","article-title":"The relationship between total quality management practices and their effects on firm performance","volume":"21","year":"2003","journal-title":"Journal of Operations Management"},{"issue":"4","key":"key2019083008423967600_ref040","doi-asserted-by":"crossref","first-page":"468","DOI":"10.1016\/j.jom.2007.06.002","article-title":"A replication and extension of quality management into the supply chain","volume":"26","year":"2008","journal-title":"Journal of Operations Management"},{"issue":"1","key":"key2019083008423967600_ref041","doi-asserted-by":"crossref","first-page":"53","DOI":"10.1111\/j.1937-5956.2005.tb00009.x","article-title":"Managing disruption risks in supply chains","volume":"14","year":"2005","journal-title":"Production and Operations Management"},{"issue":"1","key":"key2019083008423967600_ref042","doi-asserted-by":"crossref","first-page":"103","DOI":"10.1108\/02635570710719089","article-title":"The impact of supply chain management practices on performance of SMEs","volume":"107","year":"2007","journal-title":"Industrial Management & Data Systems"},{"issue":"6","key":"key2019083008423967600_ref043","doi-asserted-by":"crossref","first-page":"625","DOI":"10.1108\/02656710610672461","article-title":"Quality management practices and their impact on performance","volume":"23","year":"2006","journal-title":"International Journal of Quality & Reliability Management"},{"issue":"2","key":"key2019083008423967600_ref044","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1108\/09574099610805485","article-title":"Developing and implementing supply chain partnerships","volume":"7","year":"1996","journal-title":"The International Journal of Logistics Management"},{"issue":"3","key":"key2019083008423967600_ref045","first-page":"93","article-title":"The bullwhip effect in supply chains","volume":"38","year":"1997","journal-title":"MIT Sloan Management Review"},{"issue":"2","key":"key2019083008423967600_ref046","doi-asserted-by":"crossref","first-page":"107","DOI":"10.1016\/j.omega.2004.08.002","article-title":"The impact of supply chain management practices on competitive advantage and organizational performance","volume":"34","year":"2006","journal-title":"Omega"},{"issue":"7","key":"key2019083008423967600_ref047","doi-asserted-by":"crossref","first-page":"19","DOI":"10.1108\/02656719410738984","article-title":"Empirical analysis of quality improvement in manufacturing","volume":"11","year":"1994","journal-title":"International Journal of Quality & Reliability Management"},{"issue":"1","key":"key2019083008423967600_ref048","doi-asserted-by":"crossref","first-page":"26","DOI":"10.1108\/eb054729","article-title":"The flexible manufacturing mission-some implications for management","volume":"5","year":"1985","journal-title":"International Journal of Operations & Production Management"},{"issue":"5","key":"key2019083008423967600_ref049","doi-asserted-by":"crossref","first-page":"526","DOI":"10.1108\/01443571011039614","article-title":"A structural model of supply chain management on firm performance","volume":"30","year":"2010","journal-title":"International Journal of Operations & Production Management"},{"issue":"6","key":"key2019083008423967600_ref050","doi-asserted-by":"crossref","first-page":"695","DOI":"10.1016\/S0272-6963(01)00065-1","article-title":"Quality management practices and their relationship to buyer\u2019s supplier ratings: a study in the Korean automotive industry","volume":"19","year":"2001","journal-title":"Journal of Operations Management"},{"issue":"5","key":"key2019083008423967600_ref051","doi-asserted-by":"crossref","first-page":"879","DOI":"10.1037\/0021-9010.88.5.879","article-title":"Common method biases in behavioral research: a critical review of the literature and recommended remedies","volume":"88","year":"2003","journal-title":"Journal of Applied Psychology"},{"issue":"1","key":"key2019083008423967600_ref052","doi-asserted-by":"crossref","first-page":"15","DOI":"10.1002\/smj.4250160105","article-title":"Total quality management as competitive advantage: a review and empirical study","volume":"16","year":"1995","journal-title":"Strategic Management Journal"},{"issue":"1","key":"key2019083008423967600_ref053","doi-asserted-by":"crossref","first-page":"123","DOI":"10.1016\/j.ijpe.2011.09.022","article-title":"The relationship between supplier management and firm\u2019s operational performance: a multi-dimensional perspective","volume":"136","year":"2012","journal-title":"International Journal of Production Economics"},{"issue":"4","key":"key2019083008423967600_ref054","doi-asserted-by":"crossref","first-page":"444","DOI":"10.1108\/IJQRM-11-2014-0188","article-title":"An extensive structural model of supply chain quality management and firm performance","volume":"33","year":"2016","journal-title":"International Journal of Quality & Reliability Management"},{"issue":"1","key":"key2019083008423967600_ref055","doi-asserted-by":"crossref","first-page":"73","DOI":"10.1016\/j.omega.2004.03.008","article-title":"Soft TQM, hard TQM, and organisational performance relationships: an empirical investigation","volume":"33","year":"2005","journal-title":"Omega"},{"issue":"3","key":"key2019083008423967600_ref056","doi-asserted-by":"crossref","first-page":"315","DOI":"10.1016\/j.ijpe.2004.06.055","article-title":"Defining the concept of supply chain quality management and its relevance to academic and industrial practice","volume":"96","year":"2005","journal-title":"International Journal of Production Economics"},{"issue":"4","key":"key2019083008423967600_ref057","doi-asserted-by":"crossref","first-page":"393","DOI":"10.1016\/S0272-6963(98)00046-1","article-title":"The relationship between total quality management practices and operational performance","volume":"17","year":"1999","journal-title":"Journal of Operations Management"},{"issue":"4","key":"key2019083008423967600_ref058","doi-asserted-by":"crossref","first-page":"810","DOI":"10.1111\/j.1540-5915.1989.tb01421.x","article-title":"An instrument for measuring the critical factors of quality management","volume":"20","year":"1989","journal-title":"Decision Sciences"},{"issue":"2","key":"key2019083008423967600_ref059","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1108\/09574090110806262","article-title":"Supply chain management under the threat of international terrorism","volume":"12","year":"2001","journal-title":"The International Journal of Logistics Management"},{"issue":"11","key":"key2019083008423967600_ref060","doi-asserted-by":"crossref","first-page":"1123","DOI":"10.1108\/01443570510626925","article-title":"Critical linkages among TQM factors and business results","volume":"25","year":"2005","journal-title":"International Journal of Operations & Production Management"},{"issue":"8","key":"key2019083008423967600_ref061","doi-asserted-by":"crossref","first-page":"766","DOI":"10.1108\/01443570910977689","article-title":"The effect of supplier manufacturing capabilities on buyer responsiveness: the role of collaboration","volume":"29","year":"2009","journal-title":"International Journal of Operations & Production Management"},{"issue":"4","key":"key2019083008423967600_ref062","doi-asserted-by":"crossref","first-page":"283","DOI":"10.1016\/0167-8116(91)90027-5","article-title":"The use of LISREL in validating marketing constructs","volume":"8","year":"1991","journal-title":"International Journal of Research in Marketing"},{"issue":"1","key":"key2019083008423967600_ref063","doi-asserted-by":"crossref","first-page":"39","DOI":"10.1016\/S0969-7012(00)00020-4","article-title":"A framework of supply chain management literature","volume":"7","year":"2001","journal-title":"European Journal of Purchasing & Supply Management"},{"issue":"10","key":"key2019083008423967600_ref064","doi-asserted-by":"crossref","first-page":"1034","DOI":"10.1108\/01443579910287064","article-title":"Supply chain management: an empirical study of its impact on performance","volume":"19","year":"1999","journal-title":"International Journal of Operations & Production Management"},{"issue":"2","key":"key2019083008423967600_ref065","doi-asserted-by":"crossref","first-page":"483","DOI":"10.1016\/j.ejor.2006.10.016","article-title":"The relationship between quality management practices and their effects on quality outcomes","volume":"183","year":"2007","journal-title":"European Journal of Operational Research"},{"issue":"2","key":"key2019083008423967600_ref066","doi-asserted-by":"crossref","first-page":"163","DOI":"10.1016\/0022-4359(94)90013-2","article-title":"An assessment of the relationship between service quality and customer satisfaction in the formation of consumers\u2019 purchase intentions","volume":"70","year":"1994","journal-title":"Journal of Retailing"},{"issue":"6","key":"key2019083008423967600_ref067","doi-asserted-by":"crossref","first-page":"927","DOI":"10.1080\/0954412997334","article-title":"Achieving world-class supplier quality","volume":"10","year":"1999","journal-title":"Total Quality Management"},{"key":"key2019083008423967600_ref068","first-page":"1","article-title":"Risks and performance in supply chain: the push effect","year":"2017","journal-title":"International Journal of Production Research"},{"issue":"2","key":"key2019083008423967600_ref069","doi-asserted-by":"crossref","first-page":"218","DOI":"10.1108\/JMTM-07-2017-0145","article-title":"Supply chain risk management: manufacturing and service","volume":"29","year":"2018","journal-title":"Journal of Manufacturing Technology Management"},{"issue":"2","key":"key2019083008423967600_ref070","doi-asserted-by":"crossref","first-page":"176","DOI":"10.1108\/IJQRM-05-2015-0072","article-title":"Supply chain management practices and firms\u2019 operational performance","volume":"34","year":"2017","journal-title":"International Journal of Quality & Reliability Management"},{"key":"key2019083008423967600_ref071","volume-title":"What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services: A Proven Program for Eliminating Chronic Pain Now","year":"2005"},{"issue":"3","key":"key2019083008423967600_ref072","doi-asserted-by":"crossref","first-page":"317","DOI":"10.1007\/s10551-012-1603-0","article-title":"The relationship between sustainable supply chain management, stakeholder pressure and corporate sustainability performance","volume":"119","year":"2014","journal-title":"Journal of Business Ethics"},{"issue":"4","key":"key2019083008423967600_ref073","doi-asserted-by":"crossref","first-page":"490","DOI":"10.1016\/j.jom.2007.06.004","article-title":"Strategic supply management, quality initiatives, and organizational performance","volume":"26","year":"2008","journal-title":"Journal of Operations Management"},{"issue":"2","key":"key2019083008423967600_ref074","first-page":"1","article-title":"The relationship between total quality management (TQM) practices and organizational performance: an empirical investigation","volume":"101","year":"2010","journal-title":"International Journal of Production Economics"},{"issue":"4","key":"key2019083008423967600_ref075","doi-asserted-by":"crossref","first-page":"499","DOI":"10.1108\/IJQRM-11-2014-0181","article-title":"Supply chain quality management in education","volume":"33","year":"2016","journal-title":"International Journal of Quality & Reliability Management"},{"issue":"4","key":"key2019083008423967600_ref076","doi-asserted-by":"crossref","first-page":"518","DOI":"10.1108\/IJQRM-11-2014-0171","article-title":"Supply chain value stream mapping: a new tool of operation management","volume":"33","year":"2016","journal-title":"International Journal of Quality & Reliability Management"}],"container-title":["International Journal of Quality &amp; Reliability Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/IJQRM-11-2017-0245\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/IJQRM-11-2017-0245\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T22:09:38Z","timestamp":1753394978000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/ijqrm\/article\/36\/7\/1053-1077\/142666"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2019,8,5]]},"references-count":76,"journal-issue":{"issue":"7","published-print":{"date-parts":[[2019,8,5]]}},"alternative-id":["10.1108\/IJQRM-11-2017-0245"],"URL":"https:\/\/doi.org\/10.1108\/ijqrm-11-2017-0245","relation":{},"ISSN":["0265-671X"],"issn-type":[{"value":"0265-671X","type":"print"}],"subject":[],"published":{"date-parts":[[2019,8,5]]}}}