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The purpose of this paper is to provide groundwork able to boost coordinated research efforts toward the development of the knowledge body in the field.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>This research is based on a systematic literature review (SLR) of 25 papers identified in the ISI Web of Knowledge and SCOPUS databases, and considered relevant for analysis.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The paper provides a broad overview of the main issues explored so far in literature: potential benefits, potential barriers and critical success factors. By highlighting the main shortcomings of current research and the corresponding opportunities for additional research directions, the authors hope to boost further research efforts in the field.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>To the authors\u2019 knowledge, this is the first SLR in the field.<\/jats:p><\/jats:sec>","DOI":"10.1108\/ijqrm-12-2017-0282","type":"journal-article","created":{"date-parts":[[2019,2,13]],"date-time":"2019-02-13T09:21:44Z","timestamp":1550049704000},"page":"257-285","source":"Crossref","is-referenced-by-count":28,"title":["EFQM model\u2019s application in the context of higher education"],"prefix":"10.1108","volume":"36","author":[{"given":"Roz\u00e9lia","family":"Laurett","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0921-4078","authenticated-orcid":false,"given":"Luis","family":"Mendes","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"issue":"2","key":"key2020092505002751100_ref001","doi-asserted-by":"crossref","first-page":"157","DOI":"10.1504\/IJBEX.2009.022723","article-title":"Achieving Egyptian higher education institutions\u2019 excellence through the application of the EFQM model: an investigative study","volume":"2","year":"2009","journal-title":"International Journal of Business Excellence"},{"issue":"2","key":"key2020092505002751100_ref002","doi-asserted-by":"crossref","first-page":"157","DOI":"10.1504\/IJBEX.2009.022723","article-title":"Achieving Egyptian higher education institutions\u2019 excellence through the application of the EFQM model: an investigative study","volume":"2","year":"2009","journal-title":"International Journal of Business Excellence"},{"key":"key2020092505002751100_ref067","doi-asserted-by":"crossref","unstructured":"Altbach, P., Reisberg, L. and Rumbley, L.E. 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