{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,20]],"date-time":"2026-03-20T01:14:37Z","timestamp":1773969277962,"version":"3.50.1"},"reference-count":81,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2021,8,30]],"date-time":"2021-08-30T00:00:00Z","timestamp":1630281600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IJQSS"],"published-print":{"date-parts":[[2022,2,2]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>This paper aims to identify and characterize the motivations for ISO 9001 quality management system (QMS) implementation and certification, with a novel, valid and business-oriented scale applied to a large sample. Instead of adopting a normative approach focusing on the internal\/external nature of the motivation, this investigation aims to emphasize the ISO 9001 driving forces from an instrumental (productivity, market and competitiveness) perspective.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>This study is framed with a quantitative methodology supported by an email survey encompassing a sample of 526 Portuguese ISO 9001 certified organizations. Descriptive statistics, exploratory factorial analysis (EFA), <jats:italic>t<\/jats:italic>-tests and correlation analysis were performed according to the proposed research questions.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>Regarding the motivations, three factors were obtained by applying EFA: market, productivity and competitiveness. The respondent organizations consider the productivity factor (mainly related to internal motivations) to be the most important. Concerning the other factors, competitiveness in the sector is ranked second and the reasons related to the market come in third. Additionally, organizations of medium dimension (between 50 and 249 employees), certified up to 1999 or from the private sector, give greater relevance to motivations related to the market and competitiveness.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title>\n<jats:p>This investigation suffers from the limitations inherent to the survey methodology (e.g. potential bias) and a Portuguese sample\u2019s restrictions. Moreover, this research does not cover organizations that have been certified after 2015, namely, with an initial ISO 9001:2015 certification. Nevertheless, most of the respondents\u2019 organizations remain ISO 9001 certified today.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title>\n<jats:p>The information provided allows managers to know the driving forces and motivations behind seeking ISO 9001 certification. It can assist certification bodies in fine-tuning their marketing strategies to attract new customers and support ISO 9001 stakeholders in the ISO 9001 revision cycles.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Social implications<\/jats:title>\n<jats:p>Policymakers can also adjust policies to foster ISO 9001 certification accordingly. Furthermore, as Wawak <jats:italic>et al.<\/jats:italic> (2020) suggested, with ISO starting a new revision cycle for ISO 9001, an increase in the research topic is expected. This study brings additional knowledge that can assist ISO stakeholders in that process.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>This study presents a novel, valid and more business-oriented scale to characterize and identify the motivations for ISO 9001 QMS certification and maps the driving forces for ISO 9001 certification in a large sample size of diverse organizations. The instrumental nature of the scale (productivity, market and competitiveness) improves the consistency with recent research on ISO 9001 contributions for organizational performance compared with previous scales that focused on the internal\/external nature of the motivation.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/ijqss-02-2021-0031","type":"journal-article","created":{"date-parts":[[2021,8,31]],"date-time":"2021-08-31T06:18:45Z","timestamp":1630390725000},"page":"18-36","source":"Crossref","is-referenced-by-count":15,"title":["Motivations for ISO 9001 quality management system implementation and certification \u2013 mapping the territory with a novel classification proposal"],"prefix":"10.1108","volume":"14","author":[{"given":"Luis Miguel","family":"Fonseca","sequence":"first","affiliation":[]},{"given":"Maria Cristiana","family":"Cardoso","sequence":"additional","affiliation":[]},{"given":"Maria Henriqueta","family":"N\u00f3voa","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2021,8,30]]},"reference":[{"issue":"6","key":"key2022013110330225800_ref001","doi-asserted-by":"crossref","first-page":"872","DOI":"10.1108\/IMDS-01-2014-0013","article-title":"Internalization of ISO 9001: a longitudinal survey","volume":"114","year":"2014","journal-title":"Industrial Management and Data Systems"},{"issue":"1\/2","key":"key2022013110330225800_ref002","first-page":"5","article-title":"ISO 9001 and performance: a method review","volume":"32","year":"2021","journal-title":"Total Quality Management and Business Excellence"},{"issue":"1","key":"key2022013110330225800_ref003","doi-asserted-by":"crossref","first-page":"99","DOI":"10.1177\/014920639101700108","article-title":"Firm resources and sustained competitive advantage","volume":"17","year":"1991","journal-title":"Journal of Management"},{"issue":"6","key":"key2022013110330225800_ref004","doi-asserted-by":"crossref","first-page":"643","DOI":"10.1177\/014920630102700602","article-title":"Resource-based theories of competitive advantage: a ten-year retrospective on the resource-based view","volume":"27","year":"2001","journal-title":"Journal of Management"},{"issue":"7\/8","key":"key2022013110330225800_ref005","first-page":"963","article-title":"Planning and reorganising quality management organisations \u2013 an empirical analysis of current practice","volume":"27","year":"2016","journal-title":"Total Quality Management and Business Excellence"},{"issue":"1","key":"key2022013110330225800_ref006","first-page":"260","article-title":"Benefits of management systems integration: a literature review","volume":"94","year":"2015","journal-title":"Journal of Cleaner Production"},{"issue":"2","key":"key2022013110330225800_ref007","first-page":"199","article-title":"An investigation into issues related to the latest version of ISO 9000","volume":"16","year":"2010","journal-title":"Total Quality Management and Business Excellence"},{"issue":"3","key":"key2022013110330225800_ref008","doi-asserted-by":"crossref","first-page":"16","DOI":"10.1080\/10686967.2012.11918071","article-title":"ISO 9000 and organizational effectiveness: a systematic review","volume":"19","year":"2012","journal-title":"Quality Management Journal"},{"issue":"3","key":"key2022013110330225800_ref009","doi-asserted-by":"crossref","first-page":"36","DOI":"10.1080\/10686967.2009.11918240","article-title":"Paradoxes of ISO 9000 performance: a configurational approach","volume":"16","year":"2009","journal-title":"Quality Management Journal"},{"issue":"2","key":"key2022013110330225800_ref010","first-page":"236","article-title":"ISO 9000: integration rationales and organizational impacts","volume":"27","year":"2007","journal-title":"International Journal of Operations and Production Management"},{"issue":"3","key":"key2022013110330225800_ref011","doi-asserted-by":"crossref","first-page":"309","DOI":"10.1111\/j.1540-627X.2005.00139.x","article-title":"The implementation and impact of ISO 9000 among small manufacturing enterprises","volume":"43","year":"2005","journal-title":"Journal of Small Business Management"},{"issue":"1","key":"key2022013110330225800_ref018a","doi-asserted-by":"crossref","first-page":"8","DOI":"10.1016\/j.iedee.2015.10.001","article-title":"Sistemas de gestion de la calidad: un estudio en empresas del sur de Espa\u00f1a y norte de Marruecos","volume":"22","year":"2016","journal-title":"European Research on Management and Business Economics"},{"key":"key2022013110330225800_ref012","unstructured":"Cardoso, M.C.P. 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