{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,5]],"date-time":"2026-04-05T21:48:58Z","timestamp":1775425738755,"version":"3.50.1"},"reference-count":81,"publisher":"Emerald","issue":"13","license":[{"start":{"date-parts":[[2025,11,14]],"date-time":"2025-11-14T00:00:00Z","timestamp":1763078400000},"content-version":"vor","delay-in-days":2,"URL":"https:\/\/creativecommons.org\/licences\/by\/4.0\/"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2025,12,15]]},"abstract":"<jats:sec>\n                    <jats:title>Purpose<\/jats:title>\n                    <jats:p>In this paper, we aim to advance the research on how companies navigate channel integration by examining the internal and external challenges they encounter. Specifically, we investigate how internal obstacles and external industry drivers affect the level of channel integration.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Design\/methodology\/approach<\/jats:title>\n                    <jats:p>In our quantitative study, we collected the relevant data from 412 firms operating in over 20 diverse industries and offering both online and offline channels. We also explore how organizational omnichannel capabilities moderate the relation between internal and external factors and the level of channel integration.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Findings<\/jats:title>\n                    <jats:p>Our results indicate that channel integration is hindered by internal barriers, including limitations in operational efficiency, strategy and organizational culture. Additionally, external pressures stemming from industry-specific factors contribute to these challenges. Conversely, positive influences may arise from micro-environmental factors, such as an existing customer base already literate with omnichannel solutions or competitors advanced in omnichannel strategies.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Originality\/value<\/jats:title>\n                    <jats:p>To evaluate the effects of channel integration, we examine its influence on performance across multiple dimensions (short-term, long-term and comparative), extending prior research that has predominantly emphasized short-term performance metrics.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.1108\/ijrdm-05-2025-0377","type":"journal-article","created":{"date-parts":[[2025,11,14]],"date-time":"2025-11-14T18:55:33Z","timestamp":1763146533000},"page":"200-218","source":"Crossref","is-referenced-by-count":2,"title":["Channel integration puzzle: internal obstacles, industry drivers and omnichannel capabilities"],"prefix":"10.1108","volume":"53","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-1006-2486","authenticated-orcid":true,"given":"Monika","family":"Hajdas","sequence":"first","affiliation":[{"name":"Wroclaw University of Economics and Business , ,","place":["Wroclaw, Poland"]}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-1597-8947","authenticated-orcid":true,"given":"Joanna","family":"Radomska","sequence":"additional","affiliation":[{"name":"Wroclaw University of Economics and Business , ,","place":["Wroclaw, Poland"]}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-0697-8838","authenticated-orcid":true,"given":"Arkadiusz","family":"Kawa","sequence":"additional","affiliation":[{"name":"Pozna\u0144 University of Economics and Business Department of Business Relationships and International Marketing, , ,","place":["Pozna\u0144, Poland"]}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-3912-7389","authenticated-orcid":true,"given":"Patrycja","family":"Klimas","sequence":"additional","affiliation":[{"name":"Wroclaw University of Economics and Business , ,","place":["Wroclaw, Poland"]}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-7979-3944","authenticated-orcid":true,"given":"Susana C.","family":"Silva","sequence":"additional","affiliation":[{"name":"Cat\u00f3lica Porto Business School & CEGE, Universidade Catolica Portuguesa , ,","place":["Porto, Portugal"]},{"name":"Faculty of Business and Law, University of Saint Jospeh , ,","place":["Macau, China"]}]}],"member":"140","published-online":{"date-parts":[[2025,11,12]]},"reference":[{"issue":"1","key":"2025120900093655100_ref001","doi-asserted-by":"publisher","first-page":"42","DOI":"10.1108\/IMR-09-2022-0203","article-title":"Omnichannel management capabilities in international marketing: the effects of word of mouth on customer engagement and customer 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