{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,19]],"date-time":"2025-10-19T06:08:59Z","timestamp":1760854139617,"version":"3.41.2"},"reference-count":15,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2020,8,3]],"date-time":"2020-08-03T00:00:00Z","timestamp":1596412800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JBS"],"published-print":{"date-parts":[[2021,12,1]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>Stakeholder relations has been largely based upon a two-way public relations model. Along with this change, business diplomacy emerged as a proposal to renew stakeholder management. It is still uncertain if this proposal adds value to stakeholder management, which this study seeks to clarify.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>Corporate representatives in charge of stakeholder management were invited to participate in an online survey measuring both public relations and business diplomacy activities. With a sample of 104 companies, factorial analyses were conducted on public relations and business diplomacy activities comparing model quality.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>This study finds that public relations and business diplomacy activities share identity but not to the point of being fused and are thus different in nature. The best model showed three overarching functions (communication, influence and intelligence) implying that stakeholder management needs both public relations and business diplomacy.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title>\n<jats:p>Findings suggest both public relations and business diplomacy research should be included in advanced stakeholder management studies.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title>\n<jats:p>By acknowledging the role that business diplomacy plays in stakeholder management, companies may place influence at the core of the renewed stakeholder management strategy to better deal with the increasingly complex business environment.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>This study adds clarity to the role of public relations and business diplomacy in stakeholder management based on actual activities developed in organizations and reveals the underlying dimensions of communication, influence and intelligence.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/jbs-01-2020-0016","type":"journal-article","created":{"date-parts":[[2020,7,31]],"date-time":"2020-07-31T07:35:34Z","timestamp":1596180934000},"page":"399-405","source":"Crossref","is-referenced-by-count":5,"title":["Stakeholder management: the new role of business diplomacy"],"prefix":"10.1108","volume":"42","author":[{"given":"Pedro","family":"Falc\u00e3o","sequence":"first","affiliation":[]},{"given":"Nelson","family":"Ramalho","sequence":"additional","affiliation":[]},{"given":"Marta","family":"Nobre","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2020,8,3]]},"reference":[{"issue":"3","key":"key2021112912465111000_ref001","first-page":"53","article-title":"What is corporate diplomacy? 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(2012), \u201cBusiness diplomacy in multinational corporations: an exploratory qualitative study\u201d, Masters Thesis, University of Twente, Twente."},{"key":"key2021112912465111000_ref015","first-page":"33","article-title":"Business diplomacy in implementing the global 2030 development agenda: Core competencies needed at the corporate and managerial level","volume-title":"In International Business Diplomacy: How Can Multinational Corporations Deal with Global Challenges?","year":"2017"}],"container-title":["Journal of Business Strategy"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JBS-01-2020-0016\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JBS-01-2020-0016\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T21:59:26Z","timestamp":1753394366000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/jbs\/article\/42\/6\/399-405\/224150"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,8,3]]},"references-count":15,"journal-issue":{"issue":"6","published-online":{"date-parts":[[2020,8,3]]},"published-print":{"date-parts":[[2021,12,1]]}},"alternative-id":["10.1108\/JBS-01-2020-0016"],"URL":"https:\/\/doi.org\/10.1108\/jbs-01-2020-0016","relation":{},"ISSN":["0275-6668","0275-6668"],"issn-type":[{"type":"print","value":"0275-6668"},{"type":"print","value":"0275-6668"}],"subject":[],"published":{"date-parts":[[2020,8,3]]}}}