{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,13]],"date-time":"2026-03-13T05:31:46Z","timestamp":1773379906173,"version":"3.50.1"},"reference-count":63,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2023,12,29]],"date-time":"2023-12-29T00:00:00Z","timestamp":1703808000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JEIM"],"published-print":{"date-parts":[[2024,2,21]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>This research aims to specialise in the investigation of risk management for service-oriented manufacturing supply chains via two stages, highlighting its differences from manufacturing. The research article is commenced by executing an encyclopedic review of earlier research to ascertain the distinctive traits of service-oriented manufacturing supply chains and identify prevalent risks. Secondly, an empirical study in the construction field, amongst the industry hardest struck in the mist of the COVID-19 epidemic, is conducted to thoroughly inspect the resonant effect of these risks on service-oriented manufacturing supply chain performance.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>In this study, to validate the resonant effect mechanism, a thorough assessment is undertaken by juxtaposing theoretical model to a newly constructed comparative model that encompasses the single effects of risks on supply chain performance.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>63% variance of service-oriented manufacturing supply chain performance was showcased by the resonant effect model, compared with 46.3% in the comparative model. Moreover, each risk exerts a more glaringly significant impact on supply chain performance, asserting the mechanism of the resonant influence. Another noteworthy result involves the demand risk possessing a low effect on supply chain performance, thus emphasising the superiority of service-oriented manufacturing supply chains.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title><jats:p>Future research endeavours should hinge on the optimal \u201cresonant\u201d model explosion, thereby foreseeing and alleviating worst-case scenarios to guarantee the robustness and resilience of supply chain networks.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>Indubitably, reducing the intensity of the resonant effect revolves around lowering the coefficient of \u201ca,\u201d thereby restricting\/eliminating the link among risks. Therefore, the suggested resonant impact model might thus serve as \u201ca road map\u201d. In light of the aforementioned considerations, it is advisable that supply chain executives employ supply chain management tactics namely avoidance, prediction, and postponement, but only after meticulous consideration the costs and benefits of adopting such strategies.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>The service-oriented manufacturing supply chain features and advantages have been analysed and explained throughout the article. The data gathered during the COVID-19 pandemic is a captivating and topical point of this paper.<\/jats:p><\/jats:sec>","DOI":"10.1108\/jeim-10-2022-0394","type":"journal-article","created":{"date-parts":[[2023,12,28]],"date-time":"2023-12-28T05:38:52Z","timestamp":1703741932000},"page":"24-54","source":"Crossref","is-referenced-by-count":3,"title":["Service-oriented manufacturing supply chain: risks and their resonant effect"],"prefix":"10.1108","volume":"37","author":[{"given":"An Thi Binh","family":"Duong","sequence":"first","affiliation":[]},{"given":"Uyen My","family":"Diep","sequence":"additional","affiliation":[]},{"given":"Paulo","family":"Sampaio","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0001-7057-6775","authenticated-orcid":false,"given":"Maria","family":"Carvalho","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0003-0059-4948","authenticated-orcid":false,"given":"Hai Thanh","family":"Pham","sequence":"additional","affiliation":[]},{"given":"Thu-Hang","family":"Hoang","sequence":"additional","affiliation":[]},{"given":"Dung Quang","family":"Truong","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0063-5335","authenticated-orcid":false,"given":"Huy Quang","family":"Truong","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2023,12,29]]},"reference":[{"issue":"4","key":"key2024021910372510900_ref001","doi-asserted-by":"publisher","first-page":"882","DOI":"10.1111\/risa.13796","article-title":"Integration of functional resonance analysis with multicriteria analysis for sociotechnical systems risk management","volume":"42","year":"2022","journal-title":"Risk Analysis"},{"issue":"8","key":"key2024021910372510900_ref002","doi-asserted-by":"publisher","first-page":"1109","DOI":"10.1108\/jbim-06-2015-0121","article-title":"Service-dominant logic and supply chain management: a systematic literature review","volume":"32","year":"2017","journal-title":"Journal of Business & Industrial Marketing"},{"issue":"3","key":"key2024021910372510900_ref003","doi-asserted-by":"publisher","first-page":"396","DOI":"10.1177\/002224377701400320","article-title":"Estimating nonresponse bias in mail surveys","volume":"14","year":"1977","journal-title":"Journal of Marketing Research"},{"issue":"2","key":"key2024021910372510900_ref004","doi-asserted-by":"publisher","first-page":"219","DOI":"10.1111\/cjag.12244","article-title":"The COVID\u201019 pandemic: anticipating its effects on Canada's agricultural trade","volume":"68","year":"2020","journal-title":"Canadian Journal of Agricultural Economics\/Revue Canadienne D'agroeconomie"},{"issue":"9","key":"key2024021910372510900_ref005","doi-asserted-by":"publisher","first-page":"695","DOI":"10.1108\/09600030410567469","article-title":"Supply chain risk in an uncertain global supply chain environment","volume":"34","year":"2004","journal-title":"International Journal of Physical Distribution & Logistics Management"},{"key":"key2024021910372510900_ref006","doi-asserted-by":"publisher","DOI":"10.1108\/ijqrm-07-2021-0251","article-title":"Supply chain quality management 4.0: conceptual and maturity frameworks","year":"2022","journal-title":"International Journal of Quality & Reliability Management"},{"key":"key2024021910372510900_ref007","volume-title":"The Environment as Hazard","year":"1993"},{"key":"key2024021910372510900_ref008","volume-title":"Structural Equation\u00a0Modeling with AMOS: Basic Concepts, Programming, and Applications","year":"2009"},{"issue":"3","key":"key2024021910372510900_ref009","doi-asserted-by":"publisher","first-page":"163","DOI":"10.1016\/j.jom.2010.12.008","article-title":"Supply chain collaboration: impact on collaborative advantage and firm performance","volume":"29","year":"2011","journal-title":"Journal of Operations Management"},{"issue":"1","key":"key2024021910372510900_ref010","first-page":"53","article-title":"Managing risk to avoid supply-chain breakdown","volume":"46","year":"2012","journal-title":"MIT Sloan Management Review (Fall 2004)"},{"issue":"5","key":"key2024021910372510900_ref011","doi-asserted-by":"publisher","first-page":"388","DOI":"10.1108\/09600030410545436","article-title":"Mitigating supply chain risk through improved confidence","volume":"34","year":"2004","journal-title":"International Journal of Physical Distribution & Logistics Management"},{"issue":"7","key":"key2024021910372510900_ref012","doi-asserted-by":"publisher","first-page":"1053","DOI":"10.1108\/ijqrm-11-2017-0245","article-title":"Supply chain management and organizational performance: the resonant influence","volume":"36","year":"2019","journal-title":"International Journal of Quality & Reliability Management"},{"issue":"7","key":"key2024021910372510900_ref013","doi-asserted-by":"publisher","first-page":"1962","DOI":"10.1108\/ijppm-03-2021-0179","article-title":"Risks and supply chain performance: globalization and COVID-19 perspectives","volume":"72","year":"2022","journal-title":"International Journal of Productivity and Performance Management"},{"key":"key2024021910372510900_ref014","doi-asserted-by":"publisher","DOI":"10.1108\/ecam-10-2022-0924","article-title":"Ripple effect of disruptions on performance in supply chains: an empirical study","year":"2023","journal-title":"Engineering, Construction and Architectural Management"},{"issue":"8","key":"key2024021910372510900_ref015","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1080\/01446193.2023.2189739","article-title":"Risk in sustainable construction supply chains: construct development and measurement validation","volume":"41","year":"2023","journal-title":"Construction Management and Economics"},{"issue":"3","key":"key2024021910372510900_ref016","doi-asserted-by":"publisher","first-page":"205","DOI":"10.1108\/ijpdlm-01-2017-0043","article-title":"A review of supply chain risk management: definition, theory, and research agenda","volume":"48","year":"2018","journal-title":"International Journal of Physical Distribution & Logistics Management"},{"issue":"1\/2","key":"key2024021910372510900_ref018","doi-asserted-by":"publisher","first-page":"23","DOI":"10.1108\/ijpdlm-12-2012-0350","article-title":"The supply chain management of shopper marketing as viewed through a service ecosystem lens","volume":"44","year":"2014","journal-title":"International Journal of Physical Distribution & Logistics Management"},{"issue":"1","key":"key2024021910372510900_ref019","doi-asserted-by":"publisher","first-page":"39","DOI":"10.2307\/3151312","article-title":"Evaluating structural equation models with unobservable variables and measurement error","volume":"18","year":"1981","journal-title":"Journal of Marketing Research"},{"issue":"1","key":"key2024021910372510900_ref020","doi-asserted-by":"publisher","first-page":"114","DOI":"10.1108\/09574090610663464","article-title":"Managing risks in the supply chain using the AHP method","volume":"17","year":"2006","journal-title":"The International Journal of Logistics Management"},{"issue":"23","key":"key2024021910372510900_ref021","doi-asserted-by":"publisher","first-page":"7090","DOI":"10.1080\/00207543.2020.1834638","article-title":"Impact of financial risk on\u00a0supply chains: a manufacturer-supplier relational perspective","volume":"59","year":"2021","journal-title":"International Journal\u00a0of\u00a0Production Research"},{"issue":"1","key":"key2024021910372510900_ref022","doi-asserted-by":"publisher","first-page":"164","DOI":"10.1016\/j.ejor.2006.08.028","article-title":"A stochastic model for risk management in global supply chain networks","volume":"182","year":"2007","journal-title":"European Journal of Operational Research"},{"key":"key2024021910372510900_ref023","volume-title":"Multivariate Data Analysis with Readings","year":"1995"},{"key":"key2024021910372510900_ref024","volume-title":"Multivariate Data Analysis","year":"2006","edition":"6th ed."},{"issue":"12","key":"key2024021910372510900_ref025","doi-asserted-by":"publisher","first-page":"1137","DOI":"10.1139\/cjfr-2013-0215","article-title":"Firm performance, business environment, and outlook for social and environmental responsibility during the economic downturn: findings and implications from the forest sector","volume":"43","year":"2013","journal-title":"Canadian Journal of Forest Research"},{"issue":"16","key":"key2024021910372510900_ref026","doi-asserted-by":"publisher","first-page":"5031","DOI":"10.1080\/00207543.2015.1030467","article-title":"Supply chain risk management: a literature review","volume":"53","year":"2015","journal-title":"International Journal of Production Research"},{"issue":"1","key":"key2024021910372510900_ref027","doi-asserted-by":"publisher","first-page":"70","DOI":"10.1108\/jeim-12-2020-0558","article-title":"From supply chain resilience to supply chain disruption orientation: the moderating role of supply chain complexity","volume":"36","year":"2022","journal-title":"Journal of Enterprise Information Management"},{"issue":"1","key":"key2024021910372510900_ref028","doi-asserted-by":"publisher","first-page":"120","DOI":"10.1108\/09574090510617385","article-title":"Supply chain risk management: understanding the business requirements from a practitioner perspective","volume":"16","year":"2005","journal-title":"The International Journal of Logistics Management"},{"issue":"2","key":"key2024021910372510900_ref029","doi-asserted-by":"publisher","first-page":"189","DOI":"10.1353\/jda.2005.0022","article-title":"The effects of exchange rate fluctuations on output and prices: evidence from developing countries","volume":"38","year":"2005","journal-title":"The Journal of Developing Areas"},{"issue":"1","key":"key2024021910372510900_ref030","first-page":"71","article-title":"The balanced scorecard: measures that drive performance","volume":"70","year":"1992","journal-title":"Harvard Business Review"},{"key":"key2024021910372510900_ref031","article-title":"Health and safety executive - annual statistics report for great britain 2012\/13","year":"2013"},{"issue":"1","key":"key2024021910372510900_ref032","doi-asserted-by":"publisher","first-page":"53","DOI":"10.1111\/j.1937-5956.2005.tb00009.x","article-title":"Managing disruption risks in supply chains","volume":"14","year":"2005","journal-title":"Production and Operations Management"},{"key":"key2024021910372510900_ref033","volume-title":"Risk-A Multidisciplinary Introduction","year":"2014"},{"issue":"2","key":"key2024021910372510900_ref034","doi-asserted-by":"publisher","first-page":"162","DOI":"10.1108\/09600031111118549","article-title":"The impacts of product design changes on supply chain risk: a case study","volume":"41","year":"2011","journal-title":"International Journal of Physical Distribution & Logistics Management"},{"issue":"1","key":"key2024021910372510900_ref035","doi-asserted-by":"publisher","first-page":"14","DOI":"10.1111\/j.1745-493x.2010.03211.x","article-title":"Reframing supply chain management: a service\u2010dominant logic perspective","volume":"47","year":"2011","journal-title":"Journal of Supply Chain Management"},{"issue":"1\/2","key":"key2024021910372510900_ref036","doi-asserted-by":"publisher","first-page":"58","DOI":"10.1108\/ijpdlm-11-2012-0332","article-title":"Supply chain services from a service-dominant perspective: a content analysis","volume":"44","year":"2014","journal-title":"International Journal of Physical Distribution & Logistics Management"},{"issue":"3","key":"key2024021910372510900_ref037","doi-asserted-by":"publisher","first-page":"192","DOI":"10.1108\/09600030810866986","article-title":"Global supply chain risk management strategies","volume":"38","year":"2008","journal-title":"International Journal of Physical Distribution & Logistics Management"},{"key":"key2024021910372510900_ref065","volume-title":"Unidimensional Scaling","year":"1981"},{"issue":"1","key":"key2024021910372510900_ref038","doi-asserted-by":"publisher","first-page":"100","DOI":"10.1108\/jeim-02-2021-0091","article-title":"Supply chain viability in the context of COVID-19 pandemic in small and medium-sized enterprises: implications for sustainable development goals","volume":"35","year":"2022","journal-title":"Journal of Enterprise Information Management"},{"issue":"1","key":"key2024021910372510900_ref039","doi-asserted-by":"publisher","first-page":"38","DOI":"10.1108\/jeim-08-2016-0141","article-title":"Mediating and moderating influencers of firm performance: supply chain managers perspective","volume":"31","year":"2018","journal-title":"Journal of Enterprise Information Management"},{"issue":"5","key":"key2024021910372510900_ref040","doi-asserted-by":"publisher","first-page":"434","DOI":"10.1108\/09600030410545463","article-title":"Ericsson's proactive supply chain risk management approach after a serious sub-supplier accident","volume":"34","year":"2004","journal-title":"International Journal of Physical Distribution & Logistics Management"},{"issue":"2","key":"key2024021910372510900_ref042","first-page":"14","article-title":"Categorization of supply chain risk and risk management","volume":"15","year":"2004","journal-title":"Supply Chain Risk"},{"issue":"6","key":"key2024021910372510900_ref043","doi-asserted-by":"publisher","first-page":"641","DOI":"10.1108\/ijpdlm-07-2019-0219","article-title":"The development of supply chain risk management over time: revisiting Ericsson","volume":"50","year":"2020","journal-title":"International Journal of Physical Distribution & Logistics Management"},{"issue":"2","key":"key2024021910372510900_ref044","first-page":"35","article-title":"Analysing supply chain risk factors: a probability-impact matrix applied to pharmaceutical industry","volume":"2","year":"2013","journal-title":"Journal of Logistics Management"},{"issue":"2","key":"key2024021910372510900_ref045","doi-asserted-by":"publisher","first-page":"104","DOI":"10.1108\/ijpdlm-04-2020-0127","article-title":"A production recovery plan in manufacturing supply chains for a high-demand item during COVID-19","volume":"51","year":"2020","journal-title":"International Journal of Physical Distribution & Logistics Management"},{"key":"key2024021910372510900_ref046","first-page":"171","article-title":"A resource-based view of the firm","volume":"5","year":"1959","journal-title":"Strategic Management Journal"},{"key":"key2024021910372510900_ref047","article-title":"The Functional Resonance Analysis approach to assess performance variability during emergency conditions","year":"2020"},{"issue":"9","key":"key2024021910372510900_ref048","doi-asserted-by":"publisher","first-page":"839","DOI":"10.1108\/09600031111175816","article-title":"Interpretive structural modeling of supply chain risks","volume":"41","year":"2011","journal-title":"International Journal of Physical Distribution & Logistics Management"},{"issue":"7","key":"key2024021910372510900_ref049","doi-asserted-by":"publisher","first-page":"1734","DOI":"10.1108\/bpmj-12-2017-0343","article-title":"The push effect of risks on supply chain performance: service-oriented firms","volume":"25","year":"2019","journal-title":"Business Process Management Journal"},{"issue":"4","key":"key2024021910372510900_ref050","doi-asserted-by":"publisher","first-page":"444","DOI":"10.1108\/ijqrm-11-2014-0188","article-title":"An extensive structural model of supply chain quality management and firm performance","volume":"33","year":"2016","journal-title":"International Journal of Quality & Reliability Management"},{"issue":"1","key":"key2024021910372510900_ref051","doi-asserted-by":"publisher","first-page":"97","DOI":"10.1108\/09574090910954864","article-title":"Supply chain risks: a review and typology","volume":"20","year":"2009","journal-title":"The International\u00a0Journal of Logistics Management"},{"issue":"8","key":"key2024021910372510900_ref052","doi-asserted-by":"publisher","first-page":"53","DOI":"10.1108\/02656719610128493","article-title":"A risk management model to assess safety and reliability risks","volume":"13","year":"1996","journal-title":"International Journal of Quality & Reliability Management"},{"issue":"7","key":"key2024021910372510900_ref053","doi-asserted-by":"publisher","first-page":"935","DOI":"10.1016\/j.jbusres.2003.10.007","article-title":"A simulation study to investigate the use of cutoff values for assessing model fit in covariance structure models","volume":"58","year":"2005","journal-title":"Journal of Business Research"},{"issue":"1","key":"key2024021910372510900_ref054","doi-asserted-by":"publisher","first-page":"242","DOI":"10.1016\/j.ijpe.2009.10.010","article-title":"An empirical analysis of supply chain risk management in the German automotive industry","volume":"131","year":"2011","journal-title":"International Journal of Production Economics"},{"issue":"7","key":"key2024021910372510900_ref055","doi-asserted-by":"publisher","first-page":"717","DOI":"10.1108\/09600031111154152","article-title":"Supply chain networks and service\u2010dominant logic: suggestions for future research","volume":"41","year":"2011","journal-title":"International Journal of Physical Distribution & Logistics Management"},{"issue":"7-8","key":"key2024021910372510900_ref056","doi-asserted-by":"publisher","first-page":"1067","DOI":"10.1080\/13669877.2020.1772347","article-title":"Survival at the expense of the weakest? Managing modern slavery risks in supply chains during COVID-19","volume":"23","year":"2020","journal-title":"Journal of Risk Research"},{"issue":"2","key":"key2024021910372510900_ref057","doi-asserted-by":"publisher","first-page":"218","DOI":"10.1108\/jmtm-07-2017-0145","article-title":"Supply chain risk management: manufacturing-and service-oriented firms","volume":"29","year":"2018","journal-title":"Journal of Manufacturing Technology Management"},{"issue":"7","key":"key2024021910372510900_ref058","doi-asserted-by":"publisher","first-page":"1734","DOI":"10.1108\/bpmj-12-2017-0343","article-title":"The push effect of risks on supply chain performance: service-oriented firms","volume":"25","year":"2019","journal-title":"Business Process Management Journal"},{"issue":"2","key":"key2024021910372510900_ref059","doi-asserted-by":"publisher","first-page":"176","DOI":"10.1108\/ijqrm-05-2015-0072","article-title":"Supply chain management practices and firms' operational performance","volume":"34","year":"2017","journal-title":"International Journal of Quality & Reliability Management"},{"issue":"4","key":"key2024021910372510900_ref060","doi-asserted-by":"publisher","first-page":"1369","DOI":"10.1080\/00207543.2017.1363429","article-title":"Risks and performance in supply chain: the push effect","volume":"56","year":"2018","journal-title":"International Journal of Production Research"},{"issue":"8","key":"key2024021910372510900_ref061","doi-asserted-by":"publisher","first-page":"1109","DOI":"10.1108\/jbim-06-2015-0121","article-title":"Service-dominant logic and supply chain management: a systematic literature review","volume":"32","year":"2017","journal-title":"Journal of Business & Industrial Marketing"},{"issue":"1","key":"key2024021910372510900_ref062","doi-asserted-by":"publisher","first-page":"307","DOI":"10.1002\/j.2158-1592.2008.tb00081.x","article-title":"An empirical examination of supply chain performance along several dimensions of risk","volume":"29","year":"2008","journal-title":"Journal of Business Logistics"},{"issue":"4\/5","key":"key2024021910372510900_ref063","doi-asserted-by":"publisher","first-page":"1067","DOI":"10.1108\/jeim-05-2021-0222","article-title":"Sustainable supply chains under risk in the manufacturing firms: an extended double normalization-based multiple aggregation approach under an intuitionistic fuzzy environment","volume":"35","year":"2022","journal-title":"Journal of Enterprise Information Management"},{"issue":"1\/2","key":"key2024021910372510900_ref064","doi-asserted-by":"publisher","first-page":"113","DOI":"10.1108\/ijpdlm-11-2012-0331","article-title":"Service-dominant logic and supply chain management: are we there yet?","volume":"44","year":"2014","journal-title":"International Journal of Physical Distribution & Logistics Management"}],"container-title":["Journal of Enterprise Information Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JEIM-10-2022-0394\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JEIM-10-2022-0394\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T22:32:17Z","timestamp":1753396337000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/jeim\/article\/37\/1\/24-54\/1224966"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023,12,29]]},"references-count":63,"journal-issue":{"issue":"1","published-online":{"date-parts":[[2023,12,29]]},"published-print":{"date-parts":[[2024,2,21]]}},"alternative-id":["10.1108\/JEIM-10-2022-0394"],"URL":"https:\/\/doi.org\/10.1108\/jeim-10-2022-0394","relation":{},"ISSN":["1741-0398"],"issn-type":[{"value":"1741-0398","type":"print"}],"subject":[],"published":{"date-parts":[[2023,12,29]]}}}