{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,6]],"date-time":"2026-03-06T11:59:17Z","timestamp":1772798357406,"version":"3.50.1"},"reference-count":35,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2019,3,11]],"date-time":"2019-03-11T00:00:00Z","timestamp":1552262400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JHTT"],"published-print":{"date-parts":[[2019,3,11]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>The concept of camping has changed over time, with new niche markets appealing to sustainable tourists. Glamping \u2013 short for \u201cglamorous camping\u201d \u2013 offers a way to experience the positive aspects of camping while minimising the negatives. This paper aims to present the empirical findings of an exploratory study that examined tourists\u2019 Web-reviews to identify the expressive dimensions that describe these travellers\u2019 experience.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>A content analysis of Web reviews provided by tourists on glamping booking websites produced a battery of concepts used to assess glamping experiences from the guests\u2019 perspective. Both quantitative and qualitative methods are used.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The analysis identified 11 themes: experience, hotel, learn, host, camping, nature, food, ingredients, different, eco and yoga. The results reveal that, when quality of experience is evaluated through user-generated content, two attributes appear to be involved \u2013 functional elements offered by service providers and consumers\u2019 emotional elements.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>Web-reviews clearly offer important information to managers in the glamping sector. The present study\u2019s analysis revealed that different market segments (i.e. couples, visitors with families or friends and those travelling alone) share certain aspects of glamping experiences.<\/jats:p><\/jats:sec>","DOI":"10.1108\/jhtt-06-2017-0039","type":"journal-article","created":{"date-parts":[[2019,2,11]],"date-time":"2019-02-11T10:19:28Z","timestamp":1549880368000},"page":"15-27","source":"Crossref","is-referenced-by-count":61,"title":["What makes a glamping experience great?"],"prefix":"10.1108","volume":"10","author":[{"given":"Ana","family":"Brochado","sequence":"first","affiliation":[]},{"given":"Fernando","family":"Brochado","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"issue":"1","key":"key2020092412220955500_ref001","doi-asserted-by":"crossref","first-page":"45","DOI":"10.1016\/j.annals.2006.06.010","article-title":"Service quality measurement in rural accommodation","volume":"34","year":"2007","journal-title":"Annals of Tourism Research"},{"issue":"3","key":"key2020092412220955500_ref002","doi-asserted-by":"crossref","first-page":"248","DOI":"10.1080\/15256480.2014.925722","article-title":"Online complaining behavior in mainland China hotels: the perception of Chinese and non-Chinese customers","volume":"15","year":"2014","journal-title":"International Journal of Hospitality and Tourism Administration"},{"issue":"1","key":"key2020092412220955500_ref003","doi-asserted-by":"crossref","first-page":"132","DOI":"10.1080\/10548408.2016.1141155","article-title":"An exploratory examination of service quality attributes in the ecotourism industry","volume":"34","year":"2017","journal-title":"Journal of Travel and Tourism Marketing"},{"issue":"3","key":"key2020092412220955500_ref004","doi-asserted-by":"crossref","first-page":"1012","DOI":"10.1016\/j.ijhm.2011.12.007","article-title":"Measurement scale for eco-component of hotel service quality","volume":"31","year":"2012","journal-title":"International Journal of Hospitality Management"},{"key":"key2020092412220955500_ref005","doi-asserted-by":"crossref","unstructured":"Brochado, A. 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