{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,25]],"date-time":"2026-03-25T01:41:37Z","timestamp":1774402897176,"version":"3.50.1"},"reference-count":61,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2023,1,20]],"date-time":"2023-01-20T00:00:00Z","timestamp":1674172800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JHTT"],"published-print":{"date-parts":[[2023,2,17]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>This study aims to determine how hotel-generated content (HGC) on official social media accounts influences booking intention by considering the mediating role of three key constructs: user evaluations of the perceived quality of information, engagement and brand attitude.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>A total of 834 valid online questionnaires were collected to empirically test the measurement and structural model using a partial least square path modeling approach.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>Although HGC does not have a direct effect on booking intention, this construct has a positive influence on both the perceived quality of information and engagement, which in turn positively influence booking intention. In addition, greater engagement generates a positive attitude, which increases booking intention.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>This study represents a new step in understanding the influence of HGC on tourist behavior by extending research on guests\u2019 decision-making processes and empirically demonstrating the chain of related influences that begins with HGC to promote booking intention.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/jhtt-08-2021-0241","type":"journal-article","created":{"date-parts":[[2023,1,19]],"date-time":"2023-01-19T10:40:01Z","timestamp":1674124801000},"page":"245-257","source":"Crossref","is-referenced-by-count":17,"title":["The influential role of hotel-generated content on social media"],"prefix":"10.1108","volume":"14","author":[{"given":"M\u00f3nica","family":"Veloso","sequence":"first","affiliation":[]},{"given":"Monica","family":"Gomez-Suarez","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2023,1,20]]},"reference":[{"issue":"1","key":"key2023021516392839000_ref001","doi-asserted-by":"publisher","first-page":"514","DOI":"10.1108\/IJCHM-10-2016-0568","article-title":"An assessment of the use of partial least squares structural equation modeling (PLS-SEM) in hospitality research","volume":"30","year":"2018","journal-title":"International Journal of Contemporary Hospitality Management"},{"issue":"1","key":"key2023021516392839000_ref002","first-page":"56","article-title":"Impact of firm-generated content on firm performance and consumer engagement: evidence from social media in China","volume":"21","year":"2020","journal-title":"Journal of Electronic Commerce Research"},{"issue":"1","key":"key2023021516392839000_ref003","doi-asserted-by":"publisher","first-page":"95","DOI":"10.1108\/sjme-06-2018-0032","article-title":"Facebook\u2019s power: factors influencing followers\u2019 visit intentions","volume":"23","year":"2019","journal-title":"Spanish Journal of Marketing \u2013 ESIC"},{"issue":"2","key":"key2023021516392839000_ref004","doi-asserted-by":"publisher","first-page":"137","DOI":"10.2753\/jec1086-4415150205","article-title":"Antecedents and consequences of consumer participation in on-line communities: the case of the travel sector","volume":"15","year":"2014","journal-title":"International Journal of Electronic Commerce"},{"key":"key2023021516392839000_ref005","first-page":"173","article-title":"Mediation analyses in partial least squares structural equation modeling: guidelines and empirical examples","volume-title":"Partial Least Squares Path Modeling: Basic Concepts, Methodological Issues and Applications","year":"2018"},{"issue":"5","key":"key2023021516392839000_ref006","doi-asserted-by":"publisher","first-page":"2022","DOI":"10.3758\/s13428-019-01273-7","article-title":"Online panels in social science research: expanding sampling methods beyond Mechanical Turk","volume":"51","year":"2019","journal-title":"Behavior Research Methods"},{"issue":"5","key":"key2023021516392839000_ref007","doi-asserted-by":"publisher","first-page":"1512","DOI":"10.1016\/j.tele.2018.03.019","article-title":"What drives purchase intention on Airbnb? 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