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Furthermore, the results show that SD- Orientation fully mediates the relationship between IC and performance, except for relational capital that by itself also directly influences financial performance.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title><jats:p>Data is limited to a sample of only one country and 101 services firms. Therefore, future studies should be carried out with samples from other countries.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>The main results show HC, relational capital and SC are a great influence and antecedent on SD-Orientation, therefore, as an implication, firms need to take care of the several components (human, structural and social) of IC in order to become more service oriented, something that will allow them to achieve a better performance.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>Until know there was no other study testing the influence of IC on SD-Orientation, therefore this study contributes to understand SD-orientation and the necessary resources to operationalize it, including the links to financial performance.<\/jats:p><\/jats:sec>","DOI":"10.1108\/jic-11-2019-0262","type":"journal-article","created":{"date-parts":[[2020,4,30]],"date-time":"2020-04-30T14:08:19Z","timestamp":1588255699000},"page":"57-75","source":"Crossref","is-referenced-by-count":22,"title":["The role of intellectual capital in fostering SD-Orientation and firm performance"],"prefix":"10.1108","volume":"22","author":[{"given":"Helena","family":"Alves","sequence":"first","affiliation":[]},{"given":"Ignacio","family":"Cepeda-Carrion","sequence":"additional","affiliation":[]},{"given":"Jaime","family":"Ortega-Gutierrez","sequence":"additional","affiliation":[]},{"given":"Bo","family":"Edvardsson","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2021031912153484000_ref001","unstructured":"Arnould, E.J., Price, L.L. and Malshe, A. 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