{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,13]],"date-time":"2026-05-13T23:29:02Z","timestamp":1778714942858,"version":"3.51.4"},"reference-count":80,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2018,3,12]],"date-time":"2018-03-12T00:00:00Z","timestamp":1520812800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JIC"],"published-print":{"date-parts":[[2018,3,12]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>The purpose of this paper is to empirically test the relations among different knowledge management (KM) factors, such as human capital (HC), processes and information systems (IS) on organizational sustainable competitive advantage (CA), within the SMEs context.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>Structured questionnaires were distributed to CEOs and managers of Portuguese organizations through an electronic survey. Partial least squares software was utilized to analyze the data.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The measurement model results identify and validate the dimensions of HC, processes and IS representing the KM construct. The structural model results demonstrate that HC and processes have a direct and significant impact on organizational CA, on the customer and financial dimensions, respectively. IS indirectly and significantly influence organizational CA, mediated by HC and processes.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title><jats:p>The sample size includes mostly service business and SMEs. Other organizations sectors, such as industry, should be analyzed in order to develop a comparative cross-sectorial study.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>This study establishes suggestions for managers to make legitimate decisions concerning investments on knowledge assets and organizational capabilities that can foster business growth and sustainable CA within a SMEs context.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>The authors propose a mediation mechanism showing that the relationship between IS and sustainable CA is not direct, but it is mediated by HC and processes. This mechanism points out some critical issues for the strategic knowledge and intellectual capital assets, as a source of organizational CA.<\/jats:p><\/jats:sec>","DOI":"10.1108\/jic-12-2016-0143","type":"journal-article","created":{"date-parts":[[2018,1,29]],"date-time":"2018-01-29T07:23:17Z","timestamp":1517210597000},"page":"453-472","source":"Crossref","is-referenced-by-count":75,"title":["The impact of knowledge management factors in organizational sustainable competitive advantage"],"prefix":"10.1108","volume":"19","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-0621-956X","authenticated-orcid":false,"given":"Ana Isabel","family":"Torres","sequence":"first","affiliation":[]},{"given":"Silvana Santos","family":"Ferraz","sequence":"additional","affiliation":[]},{"given":"Helena","family":"Santos-Rodrigues","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"issue":"1","key":"key2020093003434176100_ref001","first-page":"88","article-title":"The relationship between intellectual capital and financial performance: an empirical investigation in an Iranian company","volume":"5","year":"2011","journal-title":"African Journal of Business Management"},{"issue":"4","key":"key2020093003434176100_ref002","first-page":"454","article-title":"Knowledge management and innovation performance in a high-tech SMEs industry","volume":"31","year":"2011","journal-title":"International Small Business Journal"},{"issue":"1","key":"key2020093003434176100_ref079","doi-asserted-by":"crossref","first-page":"74","DOI":"10.1007\/BF02723327","article-title":"On the evaluation of structural equation models","volume":"16","year":"1988","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"1","key":"key2020093003434176100_ref003","doi-asserted-by":"crossref","first-page":"99","DOI":"10.1177\/014920639101700108","article-title":"Firm resources and sustained competitive advantage","volume":"17","year":"1991","journal-title":"Journal of Management"},{"key":"key2020093003434176100_ref004","unstructured":"Beckman, T. 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