{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,24]],"date-time":"2026-03-24T03:59:07Z","timestamp":1774324747102,"version":"3.50.1"},"reference-count":51,"publisher":"Emerald","issue":"5","license":[{"start":{"date-parts":[[2024,5,7]],"date-time":"2024-05-07T00:00:00Z","timestamp":1715040000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JOCM"],"published-print":{"date-parts":[[2024,7,18]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>The literature on communication in change processes, although fundamental, appears to still be very fragmented. The purpose of this study is to provide an explanatory and integrated framework for the communication process in organizational change processes.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>The authors conducted 22 semi-structured interviews with employees from 21 companies and 13 different sectors in Germany. The four-step Gioia inductive coding approach was adopted as the methodological approach of the current study.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>A final research model reveals that the organizational change communication (OCC) process is marked by specific change-restraining forces associated with the fear of the unknown, habits and convenience. Results also suggest the importance of communication timing and factors that help shape the OCC process, namely the scope, contents and channels of the communication process. Finally, the current research highlights contextual variables of the OCC process, such as credibility or the level of honesty.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>The importance of OCC, in particular the understanding of the scope, contents of the message and the channels of communication adopted in the change management process, are important variables in the complexity of change. The paper illustrates the intricacy of communication in change and reinforces the internal and external variables that help shape the OCC process, with implications for change agents and scholars.<\/jats:p><\/jats:sec>","DOI":"10.1108\/jocm-06-2023-0222","type":"journal-article","created":{"date-parts":[[2024,5,6]],"date-time":"2024-05-06T13:47:11Z","timestamp":1715003231000},"page":"1030-1050","source":"Crossref","is-referenced-by-count":8,"title":["The support of internal communication during organizational change processes"],"prefix":"10.1108","volume":"37","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-9605-8474","authenticated-orcid":false,"given":"Ant\u00f3nio Cunha Meneses","family":"Abrantes","sequence":"first","affiliation":[]},{"given":"Maybritt","family":"Bakenhus","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-8280-1623","authenticated-orcid":false,"given":"Aristides Isidoro","family":"Ferreira","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2024,5,7]]},"reference":[{"issue":"2","key":"key2024071714292318500_ref001","doi-asserted-by":"publisher","first-page":"297","DOI":"10.1016\/j.aoas.2014.11.019","article-title":"Readiness for change, change beliefs and resistance to change of extension personnel in the New Valley Governorate about mobile extension","volume":"59","year":"2014","journal-title":"Annals of Agricultural Sciences"},{"issue":"2","key":"key2024071714292318500_ref002","doi-asserted-by":"publisher","first-page":"187","DOI":"10.1080\/14697010701563379","article-title":"Uncertainty during organizational change: managing perceptions through communication","volume":"7","year":"2007","journal-title":"Journal of Change Management"},{"issue":"2","key":"key2024071714292318500_ref003","doi-asserted-by":"publisher","first-page":"426","DOI":"10.1108\/JOCM-05-2017-0196","article-title":"Resistance to change: an empirical investigation of its antecedents","volume":"31","year":"2018","journal-title":"Journal of Organizational Change Management"},{"issue":"2","key":"key2024071714292318500_ref004","doi-asserted-by":"publisher","first-page":"127","DOI":"10.1080\/14697010902879079","article-title":"Reflections: our journey in organizational change research and practice","volume":"9","year":"2009","journal-title":"Journal of Change Management"},{"issue":"6","key":"key2024071714292318500_ref005","doi-asserted-by":"publisher","first-page":"681","DOI":"10.1177\/001872679304600601","article-title":"Creating readiness for organizational change","volume":"46","year":"1993","journal-title":"Human Relations"},{"issue":"4","key":"key2024071714292318500_ref006","doi-asserted-by":"publisher","first-page":"580","DOI":"10.1108\/JOCM-12-2014-0231","article-title":"Detrimental effects of cynicism on organizational change: an interactive model of organizational cynicism (a study of employees in public sector organizations)","volume":"29","year":"2016","journal-title":"Journal of Organizational Change Management"},{"issue":"10","key":"key2024071714292318500_ref007","doi-asserted-by":"publisher","first-page":"1303","DOI":"10.1177\/a019196","article-title":"Coping with change: the contribution of postdichotomous ontologies","volume":"54","year":"2001","journal-title":"Human Relations"},{"issue":"2","key":"key2024071714292318500_ref008","doi-asserted-by":"publisher","first-page":"143","DOI":"10.1080\/14697017.2023.2172057","article-title":"A mixed-method study on the bright side of organizational change: role clarity and supervisor support as resources for employees' resilience","volume":"23","year":"2023","journal-title":"Journal of Change Management"},{"issue":"8","key":"key2024071714292318500_ref009","doi-asserted-by":"publisher","first-page":"1866","DOI":"10.1111\/j.1467-6486.2010.00972.x","article-title":"Qualitative research in management: a decade of progress","volume":"48","year":"2011","journal-title":"Journal of Management Studies"},{"issue":"2","key":"key2024071714292318500_ref010","doi-asserted-by":"publisher","first-page":"191","DOI":"10.1177\/1059601110392990","article-title":"Haunted by the past: effects of poor change management history on employee attitudes and turnover","volume":"36","year":"2011","journal-title":"Group and Organization Management"},{"key":"key2024071714292318500_ref011","volume-title":"Organization Change: A Comprehensive Reader","year":"2008"},{"key":"key2024071714292318500_ref012","unstructured":"Charmaz, K. 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