{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,2]],"date-time":"2025-08-02T17:23:59Z","timestamp":1754155439316,"version":"3.41.2"},"reference-count":89,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2024,7,2]],"date-time":"2024-07-02T00:00:00Z","timestamp":1719878400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JOEPP"],"published-print":{"date-parts":[[2024,8,28]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>The healthcare sector relies on knowledge management systems to improve knowledge flows and effectively capture, leverage and share knowledge with several organizational stakeholders. However, knowledge as a resource represents a social construct that involves additional managerial complexities and challenges, including undesirable knowledge behaviours. The aim of the current study is to provide insight on how knowledge management systems, knowledge hoarding, knowledge hiding and task conflict shape the quality of care provided by hospitals. We propose and test an original revealing model.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>We follow a quantitative approach to address the structural relationship between variables using a combination of factor analysis and multiple regression analysis. The model is tested adopting a structural equation modelling approach and using survey data conducted to 318 healthcare professionals working in Portuguese hospitals.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The main findings suggest that knowledge hiding is positively related to task conflict in hospitals, and task conflict negatively influences quality of care. Knowledge management systems directly and indirectly (via knowledge hoarding) promote quality of care. Moreover, knowledge management systems also mitigate the negative influence of task conflict over quality of care. We propose a final corollary on the relevant role of HRM as the backstage for the model.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>Our research offers a novel insight into an overlap of organizational behaviour and healthcare management research. It provides an original framework on knowledge management systems, counterproductive knowledge behaviours and task conflict in hospital settings.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>Our research offers a novel insight into an overlap of organizational behaviour and healthcare management research. It provides an original framework on knowledge management systems, counterproductive knowledge behaviours and task conflict in hospital settings.<\/jats:p><\/jats:sec>","DOI":"10.1108\/joepp-05-2023-0200","type":"journal-article","created":{"date-parts":[[2024,6,29]],"date-time":"2024-06-29T00:17:25Z","timestamp":1719620245000},"page":"699-722","source":"Crossref","is-referenced-by-count":1,"title":["Knowledge systems, behaviours and organizational tasks for hospital effectiveness: mixed effects on quality of care"],"prefix":"10.1108","volume":"11","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-9207-2081","authenticated-orcid":false,"given":"Tiago Rodrigues","family":"Gon\u00e7alves","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-2608-8982","authenticated-orcid":false,"given":"Carla","family":"Curado","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2024,7,2]]},"reference":[{"key":"key2024082605413337100_ref001","doi-asserted-by":"publisher","first-page":"279","DOI":"10.28945\/4088","article-title":"The role of knowledge management process and intellectual capital as intermediary variables between knowledge management infrastructure and organization performance","volume":"13","year":"2018","journal-title":"Interdisciplinary Journal of Information, Knowledge, and Management"},{"issue":"4","key":"key2024082605413337100_ref002","doi-asserted-by":"publisher","first-page":"920","DOI":"10.1108\/ijoa-02-2020-2049","article-title":"Understanding knowledge sharing through the working practices","volume":"29","year":"2021","journal-title":"International Journal of Organizational Analysis"},{"issue":"10","key":"key2024082605413337100_ref080","doi-asserted-by":"publisher","first-page":"728","DOI":"10.1080\/10810730.2021.1999348","article-title":"The impact of emotion and government trust on individuals\u2019 risk information seeking and avoidance during the COVID-19 pandemic: a cross-country comparison","volume":"26","year":"2021","journal-title":"Journal of Health Communication"},{"issue":"1","key":"key2024082605413337100_ref003","doi-asserted-by":"publisher","first-page":"5","DOI":"10.1093\/intqhc\/14.1.5","article-title":"Hospital staffing, organization, and quality of care: cross-national findings","volume":"14","year":"2002","journal-title":"International Journal for Quality in Health Care"},{"issue":"22","key":"key2024082605413337100_ref004","doi-asserted-by":"publisher","DOI":"10.3390\/su132212598","article-title":"Towards explaining knowledge hiding through relationship conflict, frustration, and irritability: the case of public sector teaching hospitals","volume":"13","year":"2021","journal-title":"Sustainability"},{"issue":"1","key":"key2024082605413337100_ref082","doi-asserted-by":"publisher","first-page":"107","DOI":"10.2307\/3250961","article-title":"Review: knowledge management and knowledge management systems: conceptual foundations and research issues","volume":"25","year":"2001","journal-title":"MIS Quarterly"},{"issue":"1","key":"key2024082605413337100_ref005","doi-asserted-by":"publisher","first-page":"203","DOI":"10.3390\/su15010203","article-title":"Knowledge management and sustainability performance of hospital organisations: the healthcare managers' perspective","volume":"15","year":"2023","journal-title":"Sustainability"},{"issue":"6","key":"key2024082605413337100_ref006","doi-asserted-by":"publisher","first-page":"12","DOI":"10.1108\/dlo-12-2018-0158","article-title":"Knowledge hiding in organizations: everything that managers need to know","volume":"33","year":"2019","journal-title":"Development and Learning in Organizations: An International Journal"},{"issue":"4","key":"key2024082605413337100_ref007","doi-asserted-by":"publisher","first-page":"828","DOI":"10.1111\/joop.12444","article-title":"Whose lips are sealed? 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