{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,31]],"date-time":"2026-03-31T07:41:29Z","timestamp":1774942889350,"version":"3.50.1"},"reference-count":61,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2014,11,11]],"date-time":"2014-11-11T00:00:00Z","timestamp":1415664000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2014,11,11]]},"abstract":"<jats:sec>\n               <jats:title content-type=\"abstract-heading\">Purpose<\/jats:title>\n               <jats:p> \u2013 The purpose of this paper is to focus on the following purposes: first, to identify\/analyze the main factors that hinder quality improvement programs\u2019 implementation in SMEs, and second, to test if the level of importance attributed to those factors differ according to firms\u2019 dimension. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title>\n               <jats:p> \u2013 A survey was mailed to 600 Portuguese SME randomly selected. Out of the sample, a total of 95 questionnaires were completed and returned, performing a final response rate around 16 per cent. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Findings<\/jats:title>\n               <jats:p> \u2013 Findings reached from this research, highlighted seven different factors affecting quality programs: top management's education\/training level and priorities, costs and actual performance, lack of support from external agents, human resources\u2019 overload, aversion to change, lack of resources, and culture and training. Furthermore, results suggest that these factors assume greater importance in medium-sized firms, compared to smaller ones. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Research limitations\/implications<\/jats:title>\n               <jats:p> \u2013 The research focused specifically on the Portuguese manufacturing sector; thus, particular attention should be paid in attempting to generalize results. Moreover it is recognized that further researches may consider exploring longitudinal research designs in order to gain additional insights into the dynamic nature of problems faced. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title>\n               <jats:p> \u2013 Understanding the main problems that hinder quality improvement programs\u2019 implementation in SME may allow practitioners to plan more effectively their quality management system, especially faced with scarce resources. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title>\n               <jats:p> \u2013 Quality management issues focus essentially on larger organizations. This paper is the first attempt to systematize the main factors that hinder quality improvement programs\u2019 implementation in small and medium sized firms.<\/jats:p>\n            <\/jats:sec>","DOI":"10.1108\/jsbed-03-2014-0054","type":"journal-article","created":{"date-parts":[[2014,11,16]],"date-time":"2014-11-16T13:12:15Z","timestamp":1416143535000},"page":"690-715","source":"Crossref","is-referenced-by-count":19,"title":["Factors that hinder quality improvement programs\u2019 implementation in SME"],"prefix":"10.1108","volume":"21","author":[{"given":"Lu\u00eds","family":"Mendes","sequence":"first","affiliation":[]},{"given":"Lu\u00eds","family":"Louren\u00e7o","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2020122800223043600_b1","unstructured":"Ahire, S.\n                and \n                  Golhar, D.\n                (1996), \u201cQuality management in large versus small firms\u201d, Journal of Small Business Management, Vol. 34 No. 2, 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