{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,28]],"date-time":"2026-04-28T20:08:46Z","timestamp":1777406926072,"version":"3.51.4"},"reference-count":58,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2023,5,23]],"date-time":"2023-05-23T00:00:00Z","timestamp":1684800000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JSMA"],"published-print":{"date-parts":[[2023,11,7]]},"abstract":"Purpose<\/jats:title>The aim of this study is to examine the impact of abusive supervision on employees' emotional and work-related outcomes, using a theoretical framework that integrates affective events theory (AET) and self-determination theory (SDT). The research sought to explore the effects of abusive supervision on subordinates' positive and negative affect, and the subsequent impact on customer orientation and life satisfaction.<\/jats:p><\/jats:sec>Design\/methodology\/approach<\/jats:title>The data for this study were collected cross-sectionally through a structured questionnaire completed by employees who have experienced abusive supervision in their current or previous jobs. Structural equation modeling (SEM) was used to analyze the data.<\/jats:p><\/jats:sec>Findings<\/jats:title>The results indicated that when subordinates experienced abusive supervision, they reported lower levels of positive affect and higher levels of negative affect. These emotions, in turn, impacted their customer orientation and life satisfaction. Positive affect was found to positively influence both customer orientation and life satisfaction, while negative affect had a negative effect on life satisfaction. Surprisingly, customer orientation was positively impacted by negative affect.<\/jats:p><\/jats:sec>Originality\/value<\/jats:title>Therefore, the findings of this study suggest that positive and negative affects mediate the relationship between abusive supervision and life satisfaction, but not with customer orientation. This study advances prior research by linking the impact of an abusive supervisor to employees' customer behavior and life satisfaction, using positive and negative affects as mediators, and building upon the theories of AET and SDT.<\/jats:p><\/jats:sec>","DOI":"10.1108\/jsma-05-2022-0086","type":"journal-article","created":{"date-parts":[[2023,5,22]],"date-time":"2023-05-22T06:27:23Z","timestamp":1684736843000},"page":"672-688","source":"Crossref","is-referenced-by-count":21,"title":["The dark side of leadership: abusive supervision and its effects on Employee's behavior and\u00a0well-being"],"prefix":"10.1108","volume":"16","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-5002-2767","authenticated-orcid":false,"given":"C\u00e9lia","family":"Santos","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0003-4345-1349","authenticated-orcid":false,"given":"Arnaldo","family":"Coelho","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-8421-1811","authenticated-orcid":false,"given":"Ana","family":"Filipe","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0001-6607-852X","authenticated-orcid":false,"given":"Alzira Maria Ascens\u00e3o","family":"Marques","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2023,5,23]]},"reference":[{"key":"key2023110406053879100_ref001","unstructured":"Akers, H. 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