{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,2]],"date-time":"2025-08-02T17:24:18Z","timestamp":1754155458873,"version":"3.41.2"},"reference-count":56,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2013,11,11]],"date-time":"2013-11-11T00:00:00Z","timestamp":1384128000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2013,11,11]]},"abstract":"\n Purpose<\/jats:title>\n \u2013 This paper aims at contributing to the knowledge regarding the use of social software in corporate environments. It analyses, in an exploratory way, the perceptions of social software managers (specifically blogs and wikis) regarding the implementation processes and actual usage of this type of applications within their companies. <\/jats:p>\n <\/jats:sec>\n \n Design\/methodology\/approach<\/jats:title>\n \u2013 The paper follows a qualitative approach, with exploratory nature. Semi-structured interviews were conducted to collect social software manager's perceptions, and the resulting data were subjected to qualitative content analysis, from which several issues emerged and were analyzed. <\/jats:p>\n <\/jats:sec>\n \n Findings<\/jats:title>\n \u2013 According to managers' perceptions, social software applications are helping companies regarding, in particular, knowledge management, project management, and internal communication issues. On the other hand, it seems clear that companies (and managers) need to adopt participation incentives, establish usage rules, implement monitoring and evaluation instruments, and broaden the scope of usage beyond core business areas. <\/jats:p>\n <\/jats:sec>\n \n Research limitations\/implications<\/jats:title>\n \u2013 The analysis reflects the managers' perceptions expressed in semi-structured interviews made on a limited number of companies where most application users have technological academic formation or experience. Further research efforts should overcome these limitations by including a wide variety of companies (from other activity sectors), with a wider diversity of application user profiles. Also, input from application users should be taken into account in the analysis, as well as some quantitative indicators (regarding actual usage, for instance). <\/jats:p>\n <\/jats:sec>\n \n Originality\/value<\/jats:title>\n \u2013 The paper contributes to the knowledge regarding the use of social software, namely blogs and wikis, in corporate environments, an area where further research is needed. The analysis and reported findings can be of value to managers responsible for social software implementation processes within corporations, helping them to reflect upon the issues that emerged.<\/jats:p>\n <\/jats:sec>","DOI":"10.1108\/mrjiam-10-2011-0455","type":"journal-article","created":{"date-parts":[[2013,10,28]],"date-time":"2013-10-28T11:56:41Z","timestamp":1382961401000},"page":"305-329","source":"Crossref","is-referenced-by-count":1,"title":["Use and acceptance of social software in corporate environments"],"prefix":"10.1108","volume":"11","author":[{"given":"Jos\u00e9","family":"Lindoval Arag\u00e3o Matos","sequence":"first","affiliation":[]},{"given":"Rui","family":"Pedro Louren\u00e7o","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2022021720082961200_b1","doi-asserted-by":"crossref","unstructured":"Ahuja, V.\n and \n Medury, Y.\n (2010), \u201cCorporate blogs as e-CRM tools \u2013 building consumer engagement through content management\u201d, Journal of Database Marketing & Customer Strategy Management, Vol. 17 No. 2, pp. 91-105.","DOI":"10.1057\/dbm.2010.8"},{"key":"key2022021720082961200_b2","unstructured":"Andersen, E.\n (2005), \u201cUsing wikis in a corporate context\u201d, Handbuch E-Learning, pp. 1-15, available at: www.espen.com\/papers\/Andersen-2005-corpwikis.pdf (accessed February 1, 2010)."},{"key":"key2022021720082961200_b3","doi-asserted-by":"crossref","unstructured":"Andriole, S.J.\n (2010), \u201cBusiness impact of Web 2.0 technologies: what do wikis, blogs, podcasts, social networks, virtual worlds, and the rest do for corporate productivity and management?\u201d, Communications of the ACM, Vol. 53 No. 12, pp. 67-79.","DOI":"10.1145\/1859204.1859225"},{"key":"key2022021720082961200_b4","doi-asserted-by":"crossref","unstructured":"Arazy, O.\n , \n Gellatly, I.\n , \n Jang, S.\n and \n Paterson, R.\n (2009), \u201cWiki deployment in corporate settings\u201d, IEEE Technology and Society Magazine, Vol. 28 No. 2, pp. 57-64.","DOI":"10.1109\/MTS.2009.932804"},{"key":"key2022021720082961200_b5","doi-asserted-by":"crossref","unstructured":"Bhatti, Z.A.\n , \n Baile, S.\n and \n Yasin, H.M.\n (2011), \u201cThe success of corporate wiki systems: an end user perspective\u201d, paper presented at 7th International Symposium on Wikis and Open Collaboration, ACM, Mountain View, CA.","DOI":"10.1145\/2038558.2038581"},{"key":"key2022021720082961200_b6","unstructured":"Bryman, A.\n (2008), Social Research Methods, Oxford University Press, Oxford."},{"key":"key2022021720082961200_b7","doi-asserted-by":"crossref","unstructured":"Chawner, B.\n and \n Lewis, P.H.\n (2006), \u201cWikiWikiWebs: new ways to communicate in a web environment\u201d, Information Technology and Libraries, Vol. 25 No. 1, pp. 33-43.","DOI":"10.6017\/ital.v25i1.3327"},{"key":"key2022021720082961200_b8","doi-asserted-by":"crossref","unstructured":"Chen, S.-C.\n , \n Yen, D.C.\n and \n Hwang, M.I.\n (2012), \u201cFactors influencing the continuance intention to the usage of Web 2.0: an empirical study\u201d, Computers in Human Behavior, Vol. 28 No. 3, pp. 933-941.","DOI":"10.1016\/j.chb.2011.12.014"},{"key":"key2022021720082961200_b9","unstructured":"Cheung, K.S.K.\n , \n Lee, F.S.\n , \n Ip, R.K.F.\n and \n Wagner, C.\n (2005), \u201cThe development of successful on-line communities\u201d, International Journal of the Computer, the Internet and Management, Vol. 13 No. 1, pp. 71-89."},{"key":"key2022021720082961200_b10","unstructured":"Chui, M.\n , \n Miller, A.\n and \n Roberts, R.P.\n (2009), \u201cSix ways to make Web 2.0 work\u201d, The McKinsey Quarterly, Vol. 7, pp. 1-7."},{"key":"key2022021720082961200_b11","unstructured":"Cipriani, F.\n (2008), Blog corporativo, Novatec Editora, S\u00e3o Paulo."},{"key":"key2022021720082961200_b12","unstructured":"Coleman, D.\n and \n Levine, S.\n (2008), Collaboration 2.0: Technology and Best Practices for Successful Collaboration in a Web 2.0 World, HappyAbout.info, Silicon Valley, CA."},{"key":"key2022021720082961200_b13","unstructured":"Cook, N.\n (2008), Enterprise 2.0: How Social Software Will Change the Future of Work, Gower, London."},{"key":"key2022021720082961200_b14","unstructured":"Dahl, D.\n (2006), \u201cThe end of e-mail\u201d, Inc. 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