{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,25]],"date-time":"2026-01-25T21:57:23Z","timestamp":1769378243083,"version":"3.49.0"},"reference-count":52,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2017,3,13]],"date-time":"2017-03-13T00:00:00Z","timestamp":1489363200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["TQM"],"published-print":{"date-parts":[[2017,3,13]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>The authors\u2019 thesis statement is that the literature on quality management in higher education is evolving towards an idea of integration. Considering Part 1 of the Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG) (ENQA, 2009) to be a framework for the implementation of quality management practices in universities, the purpose of this paper is to understand whether the ESG represent a truly integrated quality management model.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>The authors analyse the content of the ESG taking into account three levels of analysis: the process level, the organisational level and the quality management principles level.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>The analysis shows that the ESG are a quality management model, covering different processes, organisational levels and quality management principles. This is despite not being a truly integrated quality management model. Indeed, the ESG are mainly focussed on teaching and learning and on support processes, neglecting other processes of universities, such as research and scholarship and the third mission. In addition, they leave aside quality management principles more directly linked with a systemic and holistic approach to quality, such as the system approach principle.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>The paper presents a new analysis of a much discussed quality management model for higher education. It explores the ESG in the light of the concept of integration, discussed according to a new framework of analysis. It also highlights the importance of a broader reflection on these standards and of their integration in the management systems of institutions.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/tqm-01-2016-0009","type":"journal-article","created":{"date-parts":[[2017,2,23]],"date-time":"2017-02-23T06:31:30Z","timestamp":1487831490000},"page":"342-356","source":"Crossref","is-referenced-by-count":13,"title":["The European standards and guidelines for internal quality assurance"],"prefix":"10.1108","volume":"29","author":[{"given":"Maria J.","family":"Manatos","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0003-4463-8412","authenticated-orcid":false,"given":"Cl\u00e1udia S.","family":"Sarrico","sequence":"additional","affiliation":[]},{"given":"Maria J.","family":"Rosa","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"key":"key2020120822553857000_ref001","first-page":"1","volume-title":"Auditing Internal Quality Assurance Systems in Higher Education Institutions: Manual for the Audit Process","author":"A3ES","year":"2013"},{"key":"key2020120822553857000_ref002","volume-title":"The Idea of Higher Education","year":"1990"},{"key":"key2020120822553857000_ref003","article-title":"Realising the European Higher Education Area","author":"Berlin Communiqu\u00e9","year":"2003"},{"key":"key2020120822553857000_ref004","article-title":"Joint declaration of the European Ministers of Education","author":"Bologna Declaration","year":"1999"},{"key":"key2020120822553857000_ref005","volume-title":"Managing Quality in Higher Education: An International Perspective on Institutional Assessment and Change","year":"2000"},{"key":"key2020120822553857000_ref006","unstructured":"Bryman, A. 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