{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,13]],"date-time":"2026-02-13T11:26:19Z","timestamp":1770981979392,"version":"3.50.1"},"reference-count":63,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2021,1,14]],"date-time":"2021-01-14T00:00:00Z","timestamp":1610582400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["TQM"],"published-print":{"date-parts":[[2021,10,28]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>The main aim of this study is to contribute to the discussion on the factors that can influence the high performance of information systems (IS) project team members, from the individual perspective. This study also allows both IS project team members and their managers to have a thorough picture of high-performing project teams, helping them improve team design, management and performance in today's demanding business environment.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>To address the research questions, the authors carried out an exploratory case study of a small-sized holding company and a qualitative analysis of the data.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>Results show a set of perceived factors that can influence (facilitate\/hinder) the high performance of IS project team members. \u201cProper reward systems\u201d was the most mentioned facilitating factor. \u201cNegative affectivity\u201d and \u201cLack of competence\u201d were the two most referred as hindering factors. Most of the perceived factors are classified in the literature as non-technical.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>Besides being among the very few empirical studies consolidating knowledge on the high performance of IS project team members, this paper extends the authors' previous research (done at the team level) to the individual team member level (as opposed to the team or organizational levels). In spite of IS being a highly technical industry, this study came across mostly human-centered factors transversal to different professionals (IS and non-IS) involved in project teams.<\/jats:p><\/jats:sec>","DOI":"10.1108\/tqm-07-2020-0170","type":"journal-article","created":{"date-parts":[[2021,1,13]],"date-time":"2021-01-13T11:39:04Z","timestamp":1610537944000},"page":"1426-1446","source":"Crossref","is-referenced-by-count":8,"title":["Information systems project team members: factors for high performance"],"prefix":"10.1108","volume":"33","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-2275-173X","authenticated-orcid":false,"given":"Isabel","family":"Moura","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-8486-4142","authenticated-orcid":false,"given":"Caroline","family":"Dominguez","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0002-4303-3908","authenticated-orcid":false,"given":"Jo\u00e3o","family":"Varaj\u00e3o","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2021,1,14]]},"reference":[{"issue":"4","key":"key2021102804100690100_ref001","doi-asserted-by":"crossref","first-page":"3","DOI":"10.1080\/10429247.2002.11415178","article-title":"Leadership, team building, and team member characteristics in high performance project teams","volume":"14","year":"2002","journal-title":"Engineering Management Journal"},{"issue":"1","key":"key2021102804100690100_ref002","doi-asserted-by":"crossref","first-page":"367","DOI":"10.1108\/IJLSS-11-2017-0130","article-title":"Top ten reasons for process improvement project failures","volume":"10","year":"2019","journal-title":"International Journal of Lean Six Sigma"},{"key":"key2021102804100690100_ref003","unstructured":"Bakker, A. and Demerouti, E. (2018), \u201cMultiple levels in job demands-resources theory: implications for employee well-being and performance\u201d, in Diener, E., Oishi, S. and Tay, L. (Eds), Handbook of Wellbeing, DEF Publishers, Salt Lake City."},{"issue":"9\/10","key":"key2021102804100690100_ref004","first-page":"860","article-title":"Motivation in software engineering: a systematic literature review","volume":"50","year":"2008","journal-title":"Information and Software Technology"},{"issue":"3","key":"key2021102804100690100_ref005","first-page":"369","article-title":"The case research strategy","volume":"11","year":"1987","journal-title":"Studies of Information Systems Case Research"},{"issue":"1","key":"key2021102804100690100_ref006","first-page":"23","article-title":"The pivotal factors of IT projects' success \u2013 insights for the case of organizations from the Federation of Bosnia and Herzegovina","volume":"8","year":"2020","journal-title":"International Journal of Information Systems and Project Management"},{"key":"key2021102804100690100_ref007","doi-asserted-by":"crossref","first-page":"287","DOI":"10.1016\/j.ijinfomgt.2005.04.002","article-title":"Information systems management in practice: an empirical study of UK companies","volume":"25","year":"2005","journal-title":"International Journal of Information Management"},{"issue":"5","key":"key2021102804100690100_ref008","first-page":"49","article-title":"Turn around an ineffective team","volume":"31","year":"1999","journal-title":"IIE Solutions"},{"issue":"7\/8","key":"key2021102804100690100_ref009","doi-asserted-by":"crossref","first-page":"123","DOI":"10.1108\/13527590110411037","article-title":"Factors affecting successful implementation of high performance teams","volume":"7","year":"2001","journal-title":"Team Performance Management: International Journal"},{"issue":"1","key":"key2021102804100690100_ref010","doi-asserted-by":"crossref","first-page":"178","DOI":"10.1016\/j.hrmr.2016.09.010","article-title":"Task and person-focused leadership behaviors and team performance: a meta-analysis","volume":"27","year":"2017","journal-title":"Human Resource Management Review"},{"issue":"2","key":"key2021102804100690100_ref011","doi-asserted-by":"crossref","first-page":"61","DOI":"10.1145\/129630.129633","article-title":"Corporate systems management: an overview and research perspective","volume":"35","year":"1992","journal-title":"Communications of the ACM"},{"issue":"8","key":"key2021102804100690100_ref012","first-page":"137","article-title":"Identifying exceptional application software developers: a comparison of students and professionals","volume":"11","year":"2003","journal-title":"Communications of the Association for Information Systems"},{"key":"key2021102804100690100_ref013","article-title":"IT project teams and their leaders: interaction expectations","volume":"1","year":"2010","journal-title":"Leadership and Organizational Management"},{"key":"key2021102804100690100_ref014","doi-asserted-by":"crossref","first-page":"86","DOI":"10.1016\/j.tsc.2016.09.002","article-title":"Minority dissent as teamwork related mental model: implications for willingness to dissent and group creativity","volume":"22","year":"2016","journal-title":"Thinking Skills and Creativity"},{"key":"key2021102804100690100_ref015","unstructured":"Daley, D. (2016), \u201cStrategic human resources management\u201d, in Riccucci, N. (Ed.), Public Personnel Management: Current Concerns, Future Challenges, 5th ed., Routledge, London, pp. 120-134."},{"key":"key2021102804100690100_ref016","article-title":"Sensing high performance enablers in the collective action of successful IS project teams","year":"2015"},{"key":"key2021102804100690100_ref017","article-title":"Examining high performance teams in information systems projects","year":"2013"},{"key":"key2021102804100690100_ref018","first-page":"122","article-title":"A framework to elicit the skills needed for software development","year":"2005"},{"key":"key2021102804100690100_ref019","first-page":"183","article-title":"What do we know about high performance teams in software engineering? Results from a systematic literature review","year":"2015"},{"issue":"4","key":"key2021102804100690100_ref020","doi-asserted-by":"crossref","first-page":"532","DOI":"10.2307\/258557","article-title":"Building theories from case study research","volume":"14","year":"1989","journal-title":"Academy of Management Review"},{"issue":"3","key":"key2021102804100690100_ref021","doi-asserted-by":"crossref","first-page":"427","DOI":"10.2307\/249210","article-title":"Are information systems people different? An investigation of how they are and should be managed","volume":"12","year":"1988","journal-title":"MIS Quarterly"},{"key":"key2021102804100690100_ref022","first-page":"154","article-title":"Motivation in software engineering: a systematic review update","year":"2011"},{"issue":"2","key":"key2021102804100690100_ref023","doi-asserted-by":"crossref","first-page":"57","DOI":"10.1590\/S0034-75901995000200008","article-title":"Introdu\u00e7\u00e3o \u00e0 pesquisa qualitativa e suas possibilidades","volume":"35","year":"1995","journal-title":"Revista de Administracao de Empresas"},{"issue":"6","key":"key2021102804100690100_ref024","doi-asserted-by":"crossref","first-page":"38","DOI":"10.22215\/timreview\/567","article-title":"Building trust in high-performing teams","volume":"2","year":"2012","journal-title":"Technology Innovation Management Review"},{"issue":"2","key":"key2021102804100690100_ref025","first-page":"49","article-title":"IT projects success factors: a literature review","volume":"8","year":"2020","journal-title":"International Journal of Information Systems and Project Management"},{"issue":"3","key":"key2021102804100690100_ref026","doi-asserted-by":"crossref","first-page":"219","DOI":"10.1080\/07421222.1999.11518262","article-title":"Supervisor support and career anchor impact on the career satisfaction of the entry-level information systems professional","volume":"16","year":"1999","journal-title":"Journal of Management Information Systems"},{"issue":"4","key":"key2021102804100690100_ref027","doi-asserted-by":"crossref","first-page":"473","DOI":"10.1002\/job.1817","article-title":"The role of positive affectivity in team effectiveness during crises","volume":"34","year":"2013","journal-title":"Journal of Organizational Behavior"},{"issue":"1","key":"key2021102804100690100_ref028","first-page":"51","article-title":"The 2018 SIM IT issues and trends study","volume":"18","year":"2019","journal-title":"MIS Quarterly Executive"},{"key":"key2021102804100690100_ref029","first-page":"111","article-title":"The discipline of teams","volume":"71","year":"1993","journal-title":"Harvard Business Review"},{"issue":"1","key":"key2021102804100690100_ref030","first-page":"1","article-title":"System developers' nature of work characteristics and their relationship with organizational commitment and job satisfaction","volume":"25","year":"2014","journal-title":"Journal of Information Technology Management"},{"issue":"3","key":"key2021102804100690100_ref031","doi-asserted-by":"crossref","first-page":"77","DOI":"10.1111\/j.1529-1006.2006.00030.x","article-title":"Enhancing the effectiveness of work groups and teams","volume":"7","year":"2006","journal-title":"Psychological Science in the Public Interest"},{"issue":"1","key":"key2021102804100690100_ref032","doi-asserted-by":"crossref","first-page":"32","DOI":"10.1108\/01437739610106011","article-title":"The faces model of high performing team development","volume":"17","year":"1996","journal-title":"The Leadership and Organization Development Journal"},{"issue":"6","key":"key2021102804100690100_ref033","doi-asserted-by":"crossref","first-page":"898","DOI":"10.1002\/job.674","article-title":"Understanding the connections between relationship conflict and performance: the intervening roles of trust and exchange","volume":"31","year":"2010","journal-title":"Journal of Organizational Behavior"},{"key":"key2021102804100690100_ref034","volume-title":"Affective Teacher Education. Knowledge, Skills and Dispositions","year":"2009"},{"key":"key2021102804100690100_ref035","volume-title":"The Five Dysfunctions of a Team: A Leadership Fable","year":"2002"},{"issue":"1","key":"key2021102804100690100_ref036","first-page":"21","article-title":"Social relationships in IT project teams: its role, complexity and the management thereof","volume":"2","year":"2014","journal-title":"International Journal of Information Systems and Project Management"},{"issue":"4","key":"key2021102804100690100_ref037","doi-asserted-by":"crossref","first-page":"370","DOI":"10.1037\/h0054346","article-title":"A theory of human motivation","volume":"50","year":"1943","journal-title":"Psychological Review"},{"issue":"2","key":"key2021102804100690100_ref038","first-page":"5","article-title":"Definitions, characteristics and measures of IT project complexity \u2013 a systematic literature review","volume":"8","year":"2020","journal-title":"International Journal of Information Systems and Project Management"},{"key":"key2021102804100690100_ref039","first-page":"1010","article-title":"What team members perceive as important to achieve high performance: an exploratory case study","year":"2014"},{"issue":"1\/2","key":"key2021102804100690100_ref040","doi-asserted-by":"crossref","first-page":"69","DOI":"10.1108\/TPM-03-2018-0022","article-title":"Information systems project teams: factors for high performance","volume":"25","year":"2019","journal-title":"Team Performance Management: International Journal"},{"issue":"2","key":"key2021102804100690100_ref041","doi-asserted-by":"crossref","first-page":"241","DOI":"10.2307\/249422","article-title":"Qualitative research in information systems","volume":"21","year":"1997","journal-title":"MIS Quarterly"},{"issue":"5\/6","key":"key2021102804100690100_ref042","doi-asserted-by":"crossref","first-page":"242","DOI":"10.1108\/TPM-05-2016-0018","article-title":"Conflict management and performance of information technology development teams","volume":"22","year":"2016","journal-title":"Team Performance Management: International Journal"},{"issue":"3","key":"key2021102804100690100_ref043","doi-asserted-by":"crossref","first-page":"194","DOI":"10.1080\/08874417.2016.1153893","article-title":"Relationship conflict, conflict management, and performance of information technology teams","volume":"56","year":"2016","journal-title":"Journal of Computer Information Systems"},{"issue":"3","key":"key2021102804100690100_ref044","doi-asserted-by":"crossref","first-page":"475","DOI":"10.1108\/TQM-05-2019-0151","article-title":"Exploratory study: determine which dimensions enhance the levels of employee engagement to improve organisational effectiveness","volume":"32","year":"2020","journal-title":"The TQM Journal"},{"key":"key2021102804100690100_ref045","first-page":"4983","article-title":"Developing intellectual capital in professional service firms using high performance work practices as toolkit","year":"2020"},{"issue":"12","key":"key2021102804100690100_ref046","first-page":"1","article-title":"Make your good team great","volume":"13","year":"2008","journal-title":"Harvard Management Update"},{"issue":"4","key":"key2021102804100690100_ref047","doi-asserted-by":"crossref","first-page":"617","DOI":"10.1108\/TQM-02-2020-0032","article-title":"The contribution of digitalisation to business longevity from a competitiveness perspective","volume":"32","year":"2020","journal-title":"The TQM Journal"},{"issue":"3","key":"key2021102804100690100_ref048","doi-asserted-by":"crossref","first-page":"540","DOI":"10.1518\/001872008X288457","article-title":"On teams, teamwork, and team performance: discoveries and developments","volume":"50","year":"2008","journal-title":"Human Factors: The Journal of the Human Factors and Ergonomics Society"},{"issue":"4","key":"key2021102804100690100_ref049","doi-asserted-by":"crossref","first-page":"593","DOI":"10.1037\/amp0000334","article-title":"The science of teamwork: progress, reflections, and the road ahead","volume":"73","year":"2018","journal-title":"American Psychologist"},{"issue":"1","key":"key2021102804100690100_ref050","doi-asserted-by":"crossref","first-page":"78","DOI":"10.1108\/TQM-05-2019-0153","article-title":"Revising the Kano model for designing an employee compensation system: developing one-dimensional attributes","volume":"32","year":"2019","journal-title":"The TQM Journal"},{"issue":"7","key":"key2021102804100690100_ref051","doi-asserted-by":"crossref","first-page":"1316","DOI":"10.1016\/j.infsof.2012.11.006","article-title":"Team building criteria in software projects: a mix-method replicated study","volume":"55","year":"2013","journal-title":"Information and Software Technology"},{"key":"key2021102804100690100_ref052","article-title":"Motivations for high performance teams of information systems projects","year":"2017"},{"key":"key2021102804100690100_ref053","first-page":"1","article-title":"Shared leadership: a critical component in IT project management","volume":"5","year":"2014","journal-title":"Journal of Technology Research"},{"issue":"3\/4","key":"key2021102804100690100_ref054","doi-asserted-by":"crossref","first-page":"187","DOI":"10.1108\/13527591111143718","article-title":"Soft factors affecting the performance of software development teams","volume":"17","year":"2011","journal-title":"Team Performance Management: International Journal"},{"key":"key2021102804100690100_ref055","first-page":"75","article-title":"Career orientation and organizational commitment of IT personnel","year":"2005"},{"issue":"1","key":"key2021102804100690100_ref056","doi-asserted-by":"crossref","first-page":"127","DOI":"10.1007\/s10490-012-9327-3","article-title":"Transformational leadership, team climate, and team performance within the NPD team: evidence from China","volume":"31","year":"2014","journal-title":"Asia Pacific Journal of Management"},{"key":"key2021102804100690100_ref057","doi-asserted-by":"crossref","first-page":"165","DOI":"10.1016\/j.ijproman.2020.02.001","article-title":"The factors influencing the success of on-going agile software development projects","volume":"38","year":"2020","journal-title":"International Journal of Project Management"},{"key":"key2021102804100690100_ref058","article-title":"A bibliometric analysis of human reliability research","volume":"260","year":"2020","journal-title":"Journal of Cleaner Production"},{"issue":"2","key":"key2021102804100690100_ref059","first-page":"533","article-title":"Linkages of project environment to performance: lessons for team leadership","volume":"22","year":"2004","journal-title":"International Journal of Project Management"},{"issue":"4","key":"key2021102804100690100_ref060","first-page":"5","article-title":"The many facets of information systems (+projects) success","volume":"6","year":"2018","journal-title":"International Journal of Information Systems and Project Management"},{"key":"key2021102804100690100_ref061","article-title":"Leading information systems academic teams to high performance","year":"2018"},{"key":"key2021102804100690100_ref062","first-page":"212","article-title":"Towards high performance software teamwork","year":"2013"},{"key":"key2021102804100690100_ref063","volume-title":"Case Study Research, Design and Methods (Applied Social Research Methods)","year":"2009"}],"container-title":["The TQM Journal"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/TQM-07-2020-0170\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/TQM-07-2020-0170\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T21:41:15Z","timestamp":1753393275000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/tqm\/article\/33\/6\/1426-1446\/458743"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,1,14]]},"references-count":63,"journal-issue":{"issue":"6","published-online":{"date-parts":[[2021,1,14]]},"published-print":{"date-parts":[[2021,10,28]]}},"alternative-id":["10.1108\/TQM-07-2020-0170"],"URL":"https:\/\/doi.org\/10.1108\/tqm-07-2020-0170","relation":{},"ISSN":["1754-2731"],"issn-type":[{"value":"1754-2731","type":"print"}],"subject":[],"published":{"date-parts":[[2021,1,14]]}}}