{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,2]],"date-time":"2026-07-02T23:34:14Z","timestamp":1783035254523,"version":"3.54.6"},"reference-count":47,"publisher":"Institute of Electrical and Electronics Engineers (IEEE)","license":[{"start":{"date-parts":[[2019,1,1]],"date-time":"2019-01-01T00:00:00Z","timestamp":1546300800000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/ieeexplore.ieee.org\/Xplorehelp\/downloads\/license-information\/OAPA.html"}],"funder":[{"DOI":"10.13039\/501100007128","name":"Natural Science Foundation of Shaanxi Province","doi-asserted-by":"publisher","award":["2017JM7004"],"award-info":[{"award-number":["2017JM7004"]}],"id":[{"id":"10.13039\/501100007128","id-type":"DOI","asserted-by":"publisher"}]},{"name":"Research Fund from Key Laboratory of Computer Integrated Manufacturing, Guangdong","award":["CIMSOF2016002"],"award-info":[{"award-number":["CIMSOF2016002"]}]},{"DOI":"10.13039\/501100011434","name":"State Key Laboratory for Manufacturing Systems Engineering","doi-asserted-by":"publisher","award":["sklms2017005"],"award-info":[{"award-number":["sklms2017005"]}],"id":[{"id":"10.13039\/501100011434","id-type":"DOI","asserted-by":"publisher"}]},{"DOI":"10.13039\/501100011491","name":"Bureau of Science and Technology of Zhoushan","doi-asserted-by":"publisher","award":["2017B1015"],"award-info":[{"award-number":["2017B1015"]}],"id":[{"id":"10.13039\/501100011491","id-type":"DOI","asserted-by":"publisher"}]},{"name":"2018 Zhongshan Innovation and Development Research Center"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IEEE Access"],"published-print":{"date-parts":[[2019]]},"DOI":"10.1109\/access.2019.2903684","type":"journal-article","created":{"date-parts":[[2019,3,7]],"date-time":"2019-03-07T20:06:02Z","timestamp":1551989162000},"page":"34252-34264","source":"Crossref","is-referenced-by-count":17,"title":["A GRA-Based Method for Evaluating Medical Service Quality"],"prefix":"10.1109","volume":"7","author":[{"given":"Aijun","family":"Liu","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Xingru","family":"Guo","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Taoning","family":"Liu","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Yan","family":"Zhang","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-6988-5829","authenticated-orcid":false,"given":"Sang-Bing","family":"Tsai","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Qiuyun","family":"Zhu","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Chao-Feng","family":"Hsu","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"263","reference":[{"key":"ref39","first-page":"55","article-title":"Fuzzy comprehensive evaluation model of network course based on order relation analysis method","volume":"30","author":"wang","year":"2009","journal-title":"Environ Educ Res"},{"key":"ref38","first-page":"205","article-title":"MADM problems using interval-valued intuitionistic trapezoidal fuzzy numbers based on Grey relational analysis method","volume":"35","author":"fu","year":"2015","journal-title":"Sci Technol Manage Res"},{"key":"ref33","doi-asserted-by":"publisher","DOI":"10.3390\/ijerph14121536"},{"key":"ref32","doi-asserted-by":"publisher","DOI":"10.3390\/su10010133"},{"key":"ref31","doi-asserted-by":"publisher","DOI":"10.1016\/j.jclepro.2017.08.154"},{"key":"ref30","doi-asserted-by":"publisher","DOI":"10.1016\/j.jclepro.2016.09.078"},{"key":"ref37","first-page":"56","article-title":"Multi-attribute group decision-making methods with linguistic variables","volume":"23","author":"liu","year":"2007","journal-title":"Statist Decis"},{"key":"ref36","first-page":"90","article-title":"Interval evaluation methods of enterprise value based on interval numbers","volume":"22","author":"ren","year":"2008","journal-title":"Economic forum"},{"key":"ref35","first-page":"1645","article-title":"A method for determining criteria weights based on subjective preferences in multi-attribute group decision making","volume":"25","author":"chen","year":"2010","journal-title":"Control Decis"},{"key":"ref34","doi-asserted-by":"publisher","DOI":"10.3390\/su9020289"},{"key":"ref10","first-page":"26","article-title":"The influence of medical service quality on doctor-patient relationship–based on the perspective of patients","volume":"35","author":"wang","year":"2018","journal-title":"Health Economics Research"},{"key":"ref40","first-page":"132","article-title":"Determining weights of evaluation criteria of water-saving society based on order relation analysis method","volume":"32","author":"xu","year":"2014","journal-title":"Water Resources and Power"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.1108\/EUM0000000004784"},{"key":"ref12","doi-asserted-by":"publisher","DOI":"10.1046\/j.1365-2648.2001.01799.x"},{"key":"ref13","doi-asserted-by":"publisher","DOI":"10.1097\/00004010-200104000-00005"},{"key":"ref14","first-page":"535","article-title":"Fuzzy comprehensive evaluation method of medical service quality","volume":"25","author":"wang","year":"2004","journal-title":"Journal of Northeastern University Natural Science"},{"key":"ref15","first-page":"63","article-title":"Status quo and improvement strategy of in-flight service quality of airlines","volume":"31","author":"sun","year":"2016","journal-title":"Transportation Enterprise Management"},{"key":"ref16","first-page":"35","article-title":"Evaluation of patients’ trust in different levels of medical institutions and its influencing factors in Beijing","volume":"22","author":"wu","year":"2018","journal-title":"Chinese Hospitals"},{"key":"ref17","first-page":"40","article-title":"Discussion on medical service quality","volume":"19","author":"chen","year":"2002","journal-title":"Health Economics Research"},{"key":"ref18","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijnurstu.2006.03.006"},{"key":"ref19","first-page":"4","article-title":"Patient satisfaction evaluation for medical services of private hospitals in Zhejiang province","volume":"22","author":"chen","year":"2002","journal-title":"Chinese Hospital Management"},{"key":"ref28","doi-asserted-by":"publisher","DOI":"10.3390\/ijerph14080934"},{"key":"ref4","doi-asserted-by":"crossref","first-page":"5749","DOI":"10.1080\/00036846.2016.1184377","article-title":"Brand price differentials in retail distribution: Product quality and service quality","volume":"48","author":"ma\u00f1ez","year":"2016","journal-title":"Appl Econ"},{"key":"ref27","doi-asserted-by":"publisher","DOI":"10.1016\/j.jclepro.2017.01.162"},{"key":"ref3","doi-asserted-by":"publisher","DOI":"10.1108\/IJOPM-03-2015-0133"},{"key":"ref6","first-page":"505","article-title":"A hierarchical TOPSIS method based on type-2 fuzzy sets to evaluate service quality of public transportation","volume":"24","author":"dehghani","year":"2017","journal-title":"Int J Ind Eng Theory Appl Pract"},{"key":"ref29","doi-asserted-by":"publisher","DOI":"10.1016\/j.jclepro.2017.10.098"},{"key":"ref5","doi-asserted-by":"publisher","DOI":"10.1108\/MIP-09-2016-0178"},{"key":"ref8","doi-asserted-by":"publisher","DOI":"10.1080\/23249935.2015.1117535"},{"key":"ref7","first-page":"99","article-title":"Methodologies for evaluating service quality: Evidence from freight services","volume":"44","author":"gil-saura","year":"2017","journal-title":"Int J Transp Econ"},{"key":"ref2","first-page":"1109","article-title":"E-service quality of Internet based banking using combined fuzzy AHP and fuzzy TOPSIS","volume":"23","author":"\u00f6zda?o?lu","year":"2016","journal-title":"Tehnicki Vjesnik-Technical Gazette"},{"key":"ref9","doi-asserted-by":"publisher","DOI":"10.3390\/ijerph15010132"},{"key":"ref1","doi-asserted-by":"publisher","DOI":"10.1177\/2158244018790633"},{"key":"ref46","first-page":"1012","article-title":"Application of grey relational analysis in the evaluation of Chinese medical security system","volume":"32","author":"xie","year":"2015","journal-title":"China Health Stat"},{"key":"ref20","first-page":"87","article-title":"Investigation on outpatient service quality in Shanghai primary and secondary hospitals","volume":"2","author":"li","year":"2003","journal-title":"Chin J Gen Practitioners"},{"key":"ref45","doi-asserted-by":"publisher","DOI":"10.1007\/s10479-014-1775-3"},{"key":"ref22","doi-asserted-by":"publisher","DOI":"10.1016\/j.asoc.2014.06.033"},{"key":"ref47","first-page":"285","article-title":"Research on equity of health care resources allocation in Chongqing","volume":"36","author":"tao","year":"2016","journal-title":"J Shanghai Jiaotong Univ Sc"},{"key":"ref21","doi-asserted-by":"publisher","DOI":"10.1016\/j.jairtraman.2016.08.014"},{"key":"ref42","first-page":"31","article-title":"A method to determine clustering weight by information entropy","volume":"21","author":"gui","year":"2005","journal-title":"Statist Decis"},{"key":"ref24","doi-asserted-by":"publisher","DOI":"10.21278\/brod69106"},{"key":"ref41","doi-asserted-by":"publisher","DOI":"10.1002\/j.1538-7305.1948.tb01338.x"},{"key":"ref23","doi-asserted-by":"publisher","DOI":"10.1177\/002224298504900403"},{"key":"ref44","first-page":"98","article-title":"A study on personalized recommendation of tourist destinations based on grey relational analysis method","volume":"29","author":"shi","year":"2015","journal-title":"Economic forum"},{"key":"ref26","doi-asserted-by":"publisher","DOI":"10.3390\/ijerph13060562"},{"key":"ref43","first-page":"1","article-title":"Method for multiple attribute group decision making based on subjective-objective weight integrated and extended VIKOR","volume":"51","author":"han","year":"2015","journal-title":"Comput Eng Appl"},{"key":"ref25","doi-asserted-by":"publisher","DOI":"10.1016\/j.apm.2014.04.003"}],"container-title":["IEEE Access"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/6287639\/8600701\/08662664.pdf?arnumber=8662664","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,8,10]],"date-time":"2021-08-10T19:41:08Z","timestamp":1628624468000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/8662664\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2019]]},"references-count":47,"URL":"https:\/\/doi.org\/10.1109\/access.2019.2903684","relation":{},"ISSN":["2169-3536"],"issn-type":[{"value":"2169-3536","type":"electronic"}],"subject":[],"published":{"date-parts":[[2019]]}}}