{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,25]],"date-time":"2026-03-25T11:31:25Z","timestamp":1774438285735,"version":"3.50.1"},"reference-count":111,"publisher":"Institute of Electrical and Electronics Engineers (IEEE)","license":[{"start":{"date-parts":[[2021,1,1]],"date-time":"2021-01-01T00:00:00Z","timestamp":1609459200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/legalcode"}],"funder":[{"name":"Research Participation Program"},{"DOI":"10.13039\/100000038","name":"U.S. Food and Drug Administration","doi-asserted-by":"publisher","id":[{"id":"10.13039\/100000038","id-type":"DOI","asserted-by":"publisher"}]},{"DOI":"10.13039\/100006229","name":"Oak Ridge Institute for Science and Education","doi-asserted-by":"publisher","id":[{"id":"10.13039\/100006229","id-type":"DOI","asserted-by":"publisher"}]},{"DOI":"10.13039\/100000015","name":"U.S. Department of Energy","doi-asserted-by":"publisher","id":[{"id":"10.13039\/100000015","id-type":"DOI","asserted-by":"publisher"}]},{"DOI":"10.13039\/100000038","name":"U.S. Food and Drug Administration","doi-asserted-by":"publisher","id":[{"id":"10.13039\/100000038","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IEEE Access"],"published-print":{"date-parts":[[2021]]},"DOI":"10.1109\/access.2020.3046927","type":"journal-article","created":{"date-parts":[[2020,12,23]],"date-time":"2020-12-23T15:39:16Z","timestamp":1608737956000},"page":"1044-1061","source":"Crossref","is-referenced-by-count":56,"title":["Service Level Agreements for 5G and Beyond: Overview, Challenges and Enablers of 5G-Healthcare Systems"],"prefix":"10.1109","volume":"9","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-4327-0556","authenticated-orcid":false,"given":"Haneya Naeem","family":"Qureshi","sequence":"first","affiliation":[]},{"given":"Marvin","family":"Manalastas","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0001-9879-9655","authenticated-orcid":false,"given":"Syed Muhammad Asad","family":"Zaidi","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0003-0564-6356","authenticated-orcid":false,"given":"Ali","family":"Imran","sequence":"additional","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0000-0001-7435-4870","authenticated-orcid":false,"given":"Mohamad Omar","family":"Al Kalaa","sequence":"additional","affiliation":[]}],"member":"263","reference":[{"key":"ref39","author":"touloupou","year":"2020","journal-title":"5GTANGO SLA Manager Demo"},{"key":"ref38","doi-asserted-by":"publisher","DOI":"10.1109\/ICIN.2019.8685916"},{"key":"ref33","doi-asserted-by":"publisher","DOI":"10.1109\/ACCESS.2020.3011483"},{"key":"ref32","doi-asserted-by":"publisher","DOI":"10.1109\/ACCESS.2017.2744677"},{"key":"ref31","doi-asserted-by":"publisher","DOI":"10.1007\/978-1-4614-1614-2"},{"key":"ref30","article-title":"Service level agreement in cloud computing","author":"patel","year":"2009"},{"key":"ref37","doi-asserted-by":"publisher","DOI":"10.1109\/WAINA.2018.00130"},{"key":"ref36","doi-asserted-by":"publisher","DOI":"10.1109\/ICIN.2018.8401587"},{"key":"ref35","article-title":"The structure of service level agreement of slice-based 5G network","author":"asif habibi","year":"2018","journal-title":"arXiv 1806 10426"},{"key":"ref34","doi-asserted-by":"publisher","DOI":"10.1109\/CAMAD.2018.8514989"},{"key":"ref28","article-title":"System, device, and method for managing service level agreements in an optical communication system","author":"monga","year":"2008"},{"key":"ref27","doi-asserted-by":"publisher","DOI":"10.1109\/SCC.2008.66"},{"key":"ref29","article-title":"System, device, and method for managing communication services in an optical communication system","author":"schofield","year":"2010"},{"key":"ref20","doi-asserted-by":"publisher","DOI":"10.1016\/j.compeleceng.2013.11.001"},{"key":"ref22","first-page":"2","article-title":"Service level management in the data center","author":"wustenhoff","year":"2002","journal-title":"Sun BluePrints OnLine"},{"key":"ref21","doi-asserted-by":"publisher","DOI":"10.1109\/UCC.2013.44"},{"key":"ref24","first-page":"815","author":"ludwig","year":"2003","journal-title":"Web Service Level Agreement (WSLA) Language Specification"},{"key":"ref23","first-page":"1","article-title":"Analysis on service level agreement of Web services","volume":"19","author":"jin","year":"2002","journal-title":"HP June"},{"key":"ref101","doi-asserted-by":"publisher","DOI":"10.1109\/ACCESS.2016.2601009"},{"key":"ref26","article-title":"Electronic service level agreement for Web site and computer services hosting","author":"dan","year":"2006"},{"key":"ref100","doi-asserted-by":"publisher","DOI":"10.1109\/COMST.2019.2914094"},{"key":"ref25","doi-asserted-by":"publisher","DOI":"10.1109\/ASWEC.2006.1"},{"key":"ref50","year":"2020","journal-title":"Service Level Agreements"},{"key":"ref51","doi-asserted-by":"publisher","DOI":"10.1109\/ICIC.2010.254"},{"key":"ref59","author":"folon","year":"2020","journal-title":"Service Level Agreement"},{"key":"ref58","author":"bakry","year":"2020","journal-title":"Presentations in Network Management Service Level Agreements SLAs"},{"key":"ref57","first-page":"255","author":"strassner","year":"2004","journal-title":"Policy-Based Network Management Solutions for the Next Generation"},{"key":"ref56","year":"2020","journal-title":"Definition&#x2014;What is a Service Level Agreement or SLA?"},{"key":"ref55","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-44482-6_3"},{"key":"ref54","year":"2020","journal-title":"Framework of a Service Level Agreement"},{"key":"ref53","doi-asserted-by":"publisher","DOI":"10.1007\/s11761-015-0187-9"},{"key":"ref52","doi-asserted-by":"publisher","DOI":"10.1109\/UCC.2014.53"},{"key":"ref40","doi-asserted-by":"publisher","DOI":"10.1109\/VTCSpring.2018.8417711"},{"key":"ref4","first-page":"1","article-title":"How 5G technology enables the health Internet of Things","volume":"3","author":"west","year":"2016","journal-title":"Brookings Center for Technology Innovation 3"},{"key":"ref3","doi-asserted-by":"publisher","DOI":"10.1109\/6GSUMMIT49458.2020.9083916"},{"key":"ref6","article-title":"Towards 5G enabled tactile robotic telesurgery","author":"zhang","year":"2018","journal-title":"arXiv 1803 03586"},{"key":"ref5","doi-asserted-by":"publisher","DOI":"10.1093\/pcmedi\/pbz020"},{"key":"ref8","doi-asserted-by":"publisher","DOI":"10.1007\/s11548-015-1306-y"},{"key":"ref49","doi-asserted-by":"publisher","DOI":"10.1109\/SCC.2017.50"},{"key":"ref7","doi-asserted-by":"publisher","DOI":"10.1097\/00000658-200204000-00005"},{"key":"ref9","doi-asserted-by":"publisher","DOI":"10.1038\/35096636"},{"key":"ref46","year":"2020","journal-title":"Verio service level agreements"},{"key":"ref45","year":"2020","journal-title":"What is an SLA? Best practices for service-level agreements"},{"key":"ref48","doi-asserted-by":"publisher","DOI":"10.1016\/j.procs.2018.07.263"},{"key":"ref47","doi-asserted-by":"publisher","DOI":"10.1109\/DEST.2010.5610586"},{"key":"ref42","year":"2020","journal-title":"5G Development and Validation Platform for global Industry-specific Network Services and Apps"},{"key":"ref41","doi-asserted-by":"publisher","DOI":"10.1002\/9781119397939.ch11"},{"key":"ref44","author":"mirman","year":"2020","journal-title":"The Ultimate Guide to Service-Level Agreements (SLAs)"},{"key":"ref43","year":"2020","journal-title":"5G Development and Validation Platform for global Industry-specific Network Services and Apps"},{"key":"ref73","year":"2020","journal-title":"Cloud Computing Service Level Agreements&#x2014;Exploitation of Research Results"},{"key":"ref72","year":"2020","journal-title":"Web Service Level Agreement (WSLA) Language Specification"},{"key":"ref71","year":"2020","journal-title":"Global Latency and Packet Delivery SLA"},{"key":"ref70","year":"2020","journal-title":"Terms of Service for Business"},{"key":"ref76","author":"zvavanjanjia","year":"2020","journal-title":"Computing in the Clouds While Wearing a Good Service Level Agreement"},{"key":"ref77","year":"2020","journal-title":"Service Levels and Service Credit Schemes in Outsourcing"},{"key":"ref74","year":"2020","journal-title":"Service Level Agreements for Cloud Computing"},{"key":"ref75","year":"2020","journal-title":"Training & Development Institute SGHA-SL & Effective Negotiation Behaviours Workshop"},{"key":"ref78","doi-asserted-by":"publisher","DOI":"10.1007\/978-0-387-78446-5_23"},{"key":"ref79","year":"2020","journal-title":"Health Information Privacy"},{"key":"ref60","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-642-40543-3_41"},{"key":"ref62","article-title":"Dynamic service level agreement management for efficient operation of elastic information systems","author":"hedwig","year":"2011"},{"key":"ref61","doi-asserted-by":"publisher","DOI":"10.1109\/GLOCOMW.2012.6477664"},{"key":"ref63","year":"2020","journal-title":"ITIL R Training and Preparation SLM Designing SLA Structures and SLA Content"},{"key":"ref64","year":"2020","journal-title":"3 Most Common Types of Service Level Agreement (SLA)"},{"key":"ref65","year":"2020","journal-title":"Training and Development Institute Service Level Agreement Overview"},{"key":"ref66","author":"holman","year":"2020","journal-title":"Developing and Implementing SLAs That Drive Performance"},{"key":"ref67","year":"2020","journal-title":"Service Level Agreement"},{"key":"ref68","author":"reed","year":"2020","journal-title":"Tyranny of the SLA"},{"key":"ref2","doi-asserted-by":"publisher","DOI":"10.1109\/ACCESS.2019.2930628"},{"key":"ref69","year":"2020","journal-title":"Business Continuity Service Level Agreements"},{"key":"ref1","year":"2020","journal-title":"Two-Thirds of Mobile Connections Running on 4G\/5G Networks by 2025 Finds New GSMA Study"},{"key":"ref109","doi-asserted-by":"publisher","DOI":"10.1109\/TIFS.2019.2912551"},{"key":"ref95","year":"2019"},{"key":"ref108","doi-asserted-by":"publisher","DOI":"10.1145\/3005714"},{"key":"ref94","first-page":"83","article-title":"ISO 14971-medical device risk management standard","volume":"3","author":"teferra","year":"2017","journal-title":"International Journal of Latest Research in Engineering and Technology"},{"key":"ref107","doi-asserted-by":"publisher","DOI":"10.1109\/MILCOM.2016.7795500"},{"key":"ref93","doi-asserted-by":"publisher","DOI":"10.1016\/j.dss.2020.113280"},{"key":"ref106","doi-asserted-by":"publisher","DOI":"10.1109\/MCOM.2016.7470940"},{"key":"ref92","author":"bates","year":"2020","journal-title":"Samsung Ordered to Pay $340 000 After it Paid People to Write Negative Online Reviews About HTC Phones"},{"key":"ref105","doi-asserted-by":"publisher","DOI":"10.1080\/23335777.2020.1716268"},{"key":"ref91","doi-asserted-by":"publisher","DOI":"10.1145\/355112.355122"},{"key":"ref104","doi-asserted-by":"publisher","DOI":"10.1016\/j.future.2019.07.006"},{"key":"ref90","year":"2020","journal-title":"What are Business Metrics?"},{"key":"ref103","doi-asserted-by":"publisher","DOI":"10.1109\/COMST.2019.2916180"},{"key":"ref102","doi-asserted-by":"publisher","DOI":"10.1109\/MCOMSTD.2018.1700063"},{"key":"ref111","doi-asserted-by":"publisher","DOI":"10.4108\/icst.mobihealth.2014.257411"},{"key":"ref110","doi-asserted-by":"publisher","DOI":"10.1109\/JBHI.2019.2952906"},{"key":"ref98","year":"2020","journal-title":"Content of Premarket Submissions for Management of Cybersecurity in Medical Devices Draft Guidance for Industry and Food and Drug Administration Staff"},{"key":"ref99","doi-asserted-by":"publisher","DOI":"10.1109\/JPROC.2016.2558521"},{"key":"ref96","doi-asserted-by":"publisher","DOI":"10.3390\/s19092119"},{"key":"ref97","year":"2020","journal-title":"The Forrester New Wave Connected Medical Device Security Q2 2020"},{"key":"ref10","doi-asserted-by":"publisher","DOI":"10.1109\/JBHI.2020.2990529"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.1109\/VTCSpring.2017.8108602"},{"key":"ref12","doi-asserted-by":"publisher","DOI":"10.1109\/GCWkshps45667.2019.9024584"},{"key":"ref13","doi-asserted-by":"publisher","DOI":"10.1109\/ACCESS.2019.2927082"},{"key":"ref14","doi-asserted-by":"publisher","DOI":"10.1109\/TNSRE.2017.2786269"},{"key":"ref15","doi-asserted-by":"publisher","DOI":"10.1109\/JBHI.2018.2823763"},{"key":"ref16","year":"2020","journal-title":"Radio Frequency Wireless Technology in Medical Devices Guidance for Industry and Food and Drug Administration Staff"},{"key":"ref82","article-title":"Impacts of 5G on productivity and economic growth","author":"of communications","year":"2018"},{"key":"ref17","doi-asserted-by":"publisher","DOI":"10.1109\/PIMRC.2019.8904232"},{"key":"ref81","doi-asserted-by":"publisher","DOI":"10.1109\/ICRCICN.2017.8234499"},{"key":"ref18","doi-asserted-by":"publisher","DOI":"10.1109\/ECUMN.2002.1002118"},{"key":"ref84","first-page":"48","article-title":"Low level metrics to high level SLAs&#x2013;LoM?HiS framework: Bridging the gap between monitored metrics and SLA parameters in cloud environments","author":"emeakaroha","year":"2010","journal-title":"Proc of the High Perf Computing & Simulation Conf"},{"key":"ref19","doi-asserted-by":"publisher","DOI":"10.4018\/978-1-60960-794-4.ch001"},{"key":"ref83","article-title":"Systems and methods for monitoring and controlling business level service level agreements","author":"chang","year":"2007"},{"key":"ref80","first-page":"60","article-title":"Cloud computing use cases white paper","volume":"2","author":"ahronovitz","year":"2010","journal-title":"Proc Cloud Comput Use Case Discuss Group"},{"key":"ref89","doi-asserted-by":"publisher","DOI":"10.1023\/A:1022445108617"},{"key":"ref85","first-page":"540","article-title":"Service level management-challenges and their relevance from the customers&#x2019; point of view","author":"unterharnscheidt","year":"2010","journal-title":"Proc AMCIS"},{"key":"ref86","doi-asserted-by":"publisher","DOI":"10.1109\/TEMC.2020.2983326"},{"key":"ref87","doi-asserted-by":"publisher","DOI":"10.1109\/ACCESS.2018.2870757"},{"key":"ref88","year":"2020","journal-title":"Medical Device Interoperability"}],"container-title":["IEEE Access"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/6287639\/9312710\/09305243.pdf?arnumber=9305243","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,1,12]],"date-time":"2022-01-12T11:49:54Z","timestamp":1641988194000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/9305243\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021]]},"references-count":111,"URL":"https:\/\/doi.org\/10.1109\/access.2020.3046927","relation":{},"ISSN":["2169-3536"],"issn-type":[{"value":"2169-3536","type":"electronic"}],"subject":[],"published":{"date-parts":[[2021]]}}}