{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,2]],"date-time":"2026-04-02T02:41:18Z","timestamp":1775097678606,"version":"3.50.1"},"reference-count":54,"publisher":"Institute of Electrical and Electronics Engineers (IEEE)","license":[{"start":{"date-parts":[[2021,1,1]],"date-time":"2021-01-01T00:00:00Z","timestamp":1609459200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/legalcode"}],"funder":[{"name":"National Statistical Science Research Project of China","award":["2021LY100"],"award-info":[{"award-number":["2021LY100"]}]},{"name":"National Statistical Science Research Project of China","award":["2021LZ33"],"award-info":[{"award-number":["2021LZ33"]}]},{"DOI":"10.13039\/501100001809","name":"National Social Science Foundation of China","doi-asserted-by":"publisher","award":["18BTJ027"],"award-info":[{"award-number":["18BTJ027"]}],"id":[{"id":"10.13039\/501100001809","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IEEE Access"],"published-print":{"date-parts":[[2021]]},"DOI":"10.1109\/access.2021.3109296","type":"journal-article","created":{"date-parts":[[2021,8,31]],"date-time":"2021-08-31T20:05:56Z","timestamp":1630440356000},"page":"122668-122684","source":"Crossref","is-referenced-by-count":11,"title":["A LINMAP Method Based on the Bounded Rationality of Evaluators for Property Service Quality Evaluation"],"prefix":"10.1109","volume":"9","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-1411-4730","authenticated-orcid":false,"given":"Wenjin","family":"Zuo","sequence":"first","affiliation":[{"name":"Zhejiang College, Shanghai University of Finance and Economics, Jinhua, Zhejiang, China"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-5144-913X","authenticated-orcid":false,"given":"Xingxian","family":"Zhang","sequence":"additional","affiliation":[{"name":"School of Architecture and Engineering, Tongling University, Tongling, Anhui, China"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-3604-0843","authenticated-orcid":false,"given":"Shouzhen","family":"Zeng","sequence":"additional","affiliation":[{"name":"Business School, Ningbo University, Ningbo, Zhejiang, China"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-8055-2563","authenticated-orcid":false,"given":"Lijun","family":"Liu","sequence":"additional","affiliation":[{"name":"Zhejiang College, Shanghai University of Finance and Economics, Jinhua, Zhejiang, China"}]}],"member":"263","reference":[{"key":"ref39","article-title":"Service quality: A study of quality dimensions","author":"lehiten","year":"1982"},{"key":"ref38","author":"gronroos","year":"2000","journal-title":"Service Management and Marketing A Customer Relationship Management Approach"},{"key":"ref33","doi-asserted-by":"publisher","DOI":"10.1007\/s11269-019-02470-x"},{"key":"ref32","doi-asserted-by":"publisher","DOI":"10.1007\/s11227-020-03285-z"},{"key":"ref31","doi-asserted-by":"publisher","DOI":"10.1016\/j.asoc.2021.107665"},{"key":"ref30","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijdrr.2020.101723"},{"key":"ref37","article-title":"Research on the theory and method of rural highway service quality evaluation","author":"xia","year":"2015"},{"key":"ref36","article-title":"Research on the relationship between experience value of rural tourism and tourists’ happiness","author":"meng","year":"2019"},{"key":"ref35","doi-asserted-by":"publisher","DOI":"10.1016\/j.ins.2019.06.043"},{"key":"ref34","doi-asserted-by":"publisher","DOI":"10.1016\/j.cie.2019.106192"},{"key":"ref28","doi-asserted-by":"publisher","DOI":"10.1109\/ACCESS.2020.3001941"},{"key":"ref27","doi-asserted-by":"publisher","DOI":"10.3233\/JIFS-17931"},{"key":"ref29","author":"hwang","year":"1981","journal-title":"Multiple Attribute Decision Making Methods and Applications A State-of-the-Art Survey"},{"key":"ref2","first-page":"52","article-title":"The construction of a new customer satisfaction index model based on the analysis of SCSB, ACSI and ECSI","volume":"6","author":"liu","year":"2003","journal-title":"Nankai Business Review"},{"key":"ref1","first-page":"83","author":"gronroos","year":"1983","journal-title":"Strategic Management and Marketing in Service Sector"},{"key":"ref20","doi-asserted-by":"publisher","DOI":"10.1016\/j.engappai.2021.104167"},{"key":"ref22","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2010.06.015"},{"key":"ref21","doi-asserted-by":"crossref","DOI":"10.1016\/j.cie.2020.107049","article-title":"Novel approach to multi-attribute group decision-making based on interval-valued Pythagorean fuzzy power Maclaurin symmetric mean operator","volume":"155","author":"mu","year":"2021","journal-title":"Comput Ind Eng"},{"key":"ref24","doi-asserted-by":"publisher","DOI":"10.1007\/s10700-007-9022-x"},{"key":"ref23","doi-asserted-by":"publisher","DOI":"10.1016\/j.ins.2003.08.007"},{"key":"ref26","doi-asserted-by":"publisher","DOI":"10.1016\/j.omega.2012.12.002"},{"key":"ref25","doi-asserted-by":"publisher","DOI":"10.1016\/j.ins.2010.01.017"},{"key":"ref50","first-page":"1198","article-title":"Multi-criteria fuzzy decision-making method based on prospect theory with incomplete information","volume":"24","author":"wang","year":"2009","journal-title":"Control Decis"},{"key":"ref51","doi-asserted-by":"publisher","DOI":"10.1016\/j.cie.2020.106285"},{"key":"ref54","doi-asserted-by":"publisher","DOI":"10.1016\/j.ins.2009.05.001"},{"key":"ref53","doi-asserted-by":"publisher","DOI":"10.1016\/j.ejor.2010.04.010"},{"key":"ref52","doi-asserted-by":"publisher","DOI":"10.1016\/j.cie.2018.07.013"},{"key":"ref10","doi-asserted-by":"publisher","DOI":"10.2307\/1884852"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.1016\/j.ins.2019.05.044"},{"key":"ref40","first-page":"19","article-title":"The quality trilogy: A universal approach to managing for quality","volume":"19","author":"juran","year":"1986","journal-title":"Qual Prog"},{"key":"ref12","doi-asserted-by":"publisher","DOI":"10.1016\/j.inffus.2015.12.001"},{"key":"ref13","doi-asserted-by":"publisher","DOI":"10.1016\/j.inffus.2019.10.001"},{"key":"ref14","doi-asserted-by":"publisher","DOI":"10.1016\/j.ins.2020.09.011"},{"key":"ref15","doi-asserted-by":"publisher","DOI":"10.1016\/j.omega.2015.06.007"},{"key":"ref16","doi-asserted-by":"publisher","DOI":"10.1016\/j.tra.2013.01.011"},{"key":"ref17","doi-asserted-by":"publisher","DOI":"10.1142\/S0218488521500069"},{"key":"ref18","first-page":"113","article-title":"TODIM: Basics and application to multicriteria ranking of projects with environmental impacts","volume":"16","author":"gomes","year":"1991","journal-title":"Found Comput Decis Sci"},{"key":"ref19","article-title":"Prioritization of renewable energy resources in five climate zones in Iran using AHP, hybrid AHP-TOPSIS and AHP-SAW methods","volume":"44","author":"sedghiyan","year":"2021","journal-title":"Sustain Energy Technol Assessments"},{"key":"ref4","first-page":"76","article-title":"Research on the evaluation system of property management service quality for residential quarters: Taking Chongqing as an example","volume":"38","author":"liao","year":"2017","journal-title":"Construction Economy"},{"key":"ref3","doi-asserted-by":"publisher","DOI":"10.1177\/002224298504900403"},{"key":"ref6","doi-asserted-by":"publisher","DOI":"10.3233\/JIFS-182934"},{"key":"ref5","doi-asserted-by":"publisher","DOI":"10.1007\/BF02291658"},{"key":"ref8","doi-asserted-by":"publisher","DOI":"10.2307\/1914185"},{"key":"ref7","doi-asserted-by":"publisher","DOI":"10.3846\/tede.2020.12726"},{"key":"ref49","first-page":"117","article-title":"Study on property service satisfaction and its influence factors of small town","volume":"35","author":"zuo","year":"2018","journal-title":"Development of Small Cities & Towns"},{"key":"ref9","doi-asserted-by":"publisher","DOI":"10.1007\/BF00122574"},{"key":"ref46","doi-asserted-by":"publisher","DOI":"10.1111\/itor.12356"},{"key":"ref45","doi-asserted-by":"publisher","DOI":"10.1108\/02632771311292536"},{"key":"ref48","first-page":"56","article-title":"The quality evaluation of property service based on SERVQUAL model—A Nanjing city perspective","volume":"27","author":"han","year":"2013","journal-title":"Engineering Management Journal"},{"key":"ref47","first-page":"130","article-title":"Application of QFD theory in improving the perceived quality of property service","volume":"36","author":"lu","year":"2018","journal-title":"Manage and Admin"},{"key":"ref42","doi-asserted-by":"publisher","DOI":"10.2307\/1252296"},{"key":"ref41","first-page":"49","author":"cheng","year":"2011","journal-title":"Service Quality Evaluation Theory and Method"},{"key":"ref44","first-page":"56","article-title":"Performance evaluation model and application of project department of large-scale property service companies","volume":"23","author":"guo","year":"2014","journal-title":"Chinese Journal of Communication"},{"key":"ref43","first-page":"156","article-title":"Evaluation on the satisfaction of property services in urban residential areas","volume":"158","author":"yang","year":"2012","journal-title":"J Res & Dev"}],"container-title":["IEEE Access"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/6287639\/9312710\/09526556.pdf?arnumber=9526556","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,9,8]],"date-time":"2022-09-08T20:57:24Z","timestamp":1662670644000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/9526556\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021]]},"references-count":54,"URL":"https:\/\/doi.org\/10.1109\/access.2021.3109296","relation":{},"ISSN":["2169-3536"],"issn-type":[{"value":"2169-3536","type":"electronic"}],"subject":[],"published":{"date-parts":[[2021]]}}}