{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,12]],"date-time":"2026-02-12T13:40:27Z","timestamp":1770903627820,"version":"3.50.1"},"reference-count":36,"publisher":"Institute of Electrical and Electronics Engineers (IEEE)","license":[{"start":{"date-parts":[[2022,1,1]],"date-time":"2022-01-01T00:00:00Z","timestamp":1640995200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/legalcode"}],"funder":[{"DOI":"10.13039\/100014206","name":"Dell Technologies","doi-asserted-by":"publisher","id":[{"id":"10.13039\/100014206","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IEEE Access"],"published-print":{"date-parts":[[2022]]},"DOI":"10.1109\/access.2022.3213033","type":"journal-article","created":{"date-parts":[[2022,10,10]],"date-time":"2022-10-10T20:08:36Z","timestamp":1665432516000},"page":"108413-108421","source":"Crossref","is-referenced-by-count":11,"title":["A Text Classification Methodology to Assist a Large Technical Support System"],"prefix":"10.1109","volume":"10","author":[{"ORCID":"https:\/\/orcid.org\/0000-0001-8386-2455","authenticated-orcid":false,"given":"Elene Firmeza","family":"Ohata","sequence":"first","affiliation":[{"name":"Department of Teleinformatics Engineering (DETI), UFC, Fortaleza, Cear\u00e1, Brazil"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-2404-3625","authenticated-orcid":false,"given":"Cesar Lincoln Cavalcante","family":"Mattos","sequence":"additional","affiliation":[{"name":"Department of Computer Science (DC), UFC, Fortaleza, Cear\u00e1, Brazil"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Samuel Luz","family":"Gomes","sequence":"additional","affiliation":[{"name":"Department of Electrical Engineering (DEE), UFC, Fortaleza, Cear\u00e1, Brazil"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Elizangela De Souza","family":"Reboucas","sequence":"additional","affiliation":[{"name":"Federal Institute of Ceará (IFCE), Canidé, Cear\u00e1, Brazil"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-0936-9301","authenticated-orcid":false,"given":"Paulo Antonio Leal","family":"Rego","sequence":"additional","affiliation":[{"name":"Department of Computer Science (DC), UFC, Fortaleza, Cear\u00e1, Brazil"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"263","reference":[{"key":"ref1","doi-asserted-by":"publisher","DOI":"10.18178\/ijmerr.9.4.502-510"},{"key":"ref2","volume-title":"Natural Language Processing in Action: Understanding, Analyzing, and Generating Text With Python","author":"Hobson Lane","year":"2019"},{"key":"ref3","doi-asserted-by":"publisher","DOI":"10.1109\/ICEECCOT.2017.8284601"},{"key":"ref4","doi-asserted-by":"publisher","DOI":"10.24251\/HICSS.2022.757"},{"key":"ref5","doi-asserted-by":"publisher","DOI":"10.1109\/IJCNN48605.2020.9207211"},{"key":"ref6","volume-title":"SSW Pragmatic Solutions Law Firm Unveils Aquila\u2014Artificial Intelligence for Automatic Analysis of Documents","author":"Blog","year":"2021"},{"key":"ref7","doi-asserted-by":"publisher","DOI":"10.1007\/s00521-020-05058-4"},{"key":"ref8","doi-asserted-by":"publisher","DOI":"10.18653\/v1\/N16-3020"},{"key":"ref9","doi-asserted-by":"publisher","DOI":"10.23919\/ICN.2020.0023"},{"key":"ref10","doi-asserted-by":"publisher","DOI":"10.26599\/BDMA.2019.9020014"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.5753\/stil.2021.17792"},{"key":"ref12","doi-asserted-by":"publisher","DOI":"10.48550\/arXiv.1810.04805"},{"key":"ref13","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-99344-7_5"},{"key":"ref14","first-page":"5998","article-title":"Attention is all you need","volume-title":"Proc. Adv. Neural Inf. Process. Syst.","author":"Vaswani"},{"key":"ref15","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2019.04.063"},{"key":"ref16","doi-asserted-by":"publisher","DOI":"10.1145\/1645953.1646128"},{"key":"ref17","doi-asserted-by":"publisher","DOI":"10.2118\/191505-MS"},{"key":"ref18","article-title":"Efficient estimation of word representations in vector space","author":"Mikolov","year":"2013","journal-title":"arXiv:1301.3781"},{"key":"ref19","first-page":"1","article-title":"Distributed representations of words and phrases and their compositionality","volume-title":"Proc. Adv. Neural Inf. Process. Syst.","volume":"26","author":"Mikolov"},{"key":"ref20","doi-asserted-by":"publisher","DOI":"10.5555\/3044805.3045025"},{"key":"ref21","doi-asserted-by":"publisher","DOI":"10.3115\/v1\/D14-1162"},{"key":"ref22","doi-asserted-by":"publisher","DOI":"10.18653\/v1\/E17-2068"},{"key":"ref23","doi-asserted-by":"publisher","DOI":"10.1017\/cbo9781139058452"},{"key":"ref24","doi-asserted-by":"publisher","DOI":"10.1007\/978-1-4757-2440-0"},{"issue":"1","key":"ref25","doi-asserted-by":"crossref","first-page":"5","DOI":"10.1023\/A:1010933404324","article-title":"Random forests","volume":"45","author":"Breiman","year":"2001","journal-title":"Mach. Learn."},{"key":"ref26","volume-title":"Neural Networks and Learning Machines","volume":"3","author":"Haykin","year":"2009"},{"key":"ref27","volume-title":"Pattern Recognition","author":"Theodoridis","year":"2008"},{"key":"ref28","doi-asserted-by":"publisher","DOI":"10.1145\/2939672.2939785"},{"key":"ref29","doi-asserted-by":"publisher","DOI":"10.1109\/T-C.1975.224297"},{"key":"ref30","doi-asserted-by":"publisher","DOI":"10.5220\/0010446800630074"},{"key":"ref31","doi-asserted-by":"publisher","DOI":"10.1007\/s11042-018-6083-5"},{"key":"ref32","doi-asserted-by":"publisher","DOI":"10.1007\/s42979-021-00775-6"},{"issue":"10","key":"ref33","first-page":"2825","article-title":"Scikit-learn: Machine learning in Python","volume":"12","author":"Pedregosa","year":"2011","journal-title":"J. Mach. Learn. Res."},{"key":"ref34","first-page":"45","article-title":"Software framework for topic modelling with large corpora","volume-title":"Proc. LREC Workshop New Challenges NLP Frameworks","author":"\u0158eh\u016f\u0159ek"},{"key":"ref35","volume-title":"Natural Language Processing With Python: Analyzing Text With the Natural Language Toolkit","author":"Bird","year":"2009"},{"key":"ref36","volume-title":"spaCy 2: Natural language understanding with Bloom embeddings, convolutional neural networks and incremental parsing","author":"Honnibal","year":"2020"}],"container-title":["IEEE Access"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/6287639\/9668973\/09913971.pdf?arnumber=9913971","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,1,24]],"date-time":"2024-01-24T02:30:06Z","timestamp":1706063406000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/9913971\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022]]},"references-count":36,"URL":"https:\/\/doi.org\/10.1109\/access.2022.3213033","relation":{},"ISSN":["2169-3536"],"issn-type":[{"value":"2169-3536","type":"electronic"}],"subject":[],"published":{"date-parts":[[2022]]}}}