{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,30]],"date-time":"2026-07-30T14:22:43Z","timestamp":1785421363496,"version":"3.56.0"},"reference-count":38,"publisher":"Institute of Electrical and Electronics Engineers (IEEE)","license":[{"start":{"date-parts":[[2024,1,1]],"date-time":"2024-01-01T00:00:00Z","timestamp":1704067200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by-nc-nd\/4.0\/"}],"funder":[{"name":"Universidad del B\u00edo-B\u00edo research group \u201cOperations Management, Sustainability and Data Science\u201d","award":["GI2380142"],"award-info":[{"award-number":["GI2380142"]}]},{"name":"Universidad del B\u00edo-B\u00edo project","award":["2060240 IF\/R"],"award-info":[{"award-number":["2060240 IF\/R"]}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IEEE Access"],"published-print":{"date-parts":[[2024]]},"DOI":"10.1109\/access.2024.3349953","type":"journal-article","created":{"date-parts":[[2024,1,4]],"date-time":"2024-01-04T19:58:32Z","timestamp":1704398312000},"page":"7551-7562","source":"Crossref","is-referenced-by-count":20,"title":["Smart Medical Appointment Scheduling: Optimization, Machine Learning, and Overbooking to Enhance Resource Utilization"],"prefix":"10.1109","volume":"12","author":[{"ORCID":"https:\/\/orcid.org\/0009-0009-1929-7784","authenticated-orcid":false,"given":"Catalina","family":"Valenzuela-N\u00fa\u00f1ez","sequence":"first","affiliation":[{"name":"Department of Industrial Engineering, Universidad del Bío-Bío, Concepción, Chile"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-1655-2611","authenticated-orcid":false,"given":"Guillermo","family":"Latorre-N\u00fa\u00f1ez","sequence":"additional","affiliation":[{"name":"Department of Industrial Engineering, Universidad del Bío-Bío, Concepción, Chile"}],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-9972-3123","authenticated-orcid":false,"given":"Fredy","family":"Troncoso-Espinosa","sequence":"additional","affiliation":[{"name":"Department of Industrial Engineering, Universidad del Bío-Bío, Concepción, Chile"}],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"263","reference":[{"key":"ref1","doi-asserted-by":"publisher","DOI":"10.1186\/s12889-017-4667-z"},{"key":"ref2","doi-asserted-by":"publisher","DOI":"10.4067\/S0034-98872012000700006"},{"key":"ref3","doi-asserted-by":"publisher","DOI":"10.1080\/19488300.2016.1189469"},{"key":"ref4","doi-asserted-by":"publisher","DOI":"10.1093\/intqhc\/11.1.47"},{"key":"ref5","doi-asserted-by":"publisher","DOI":"10.1071\/AH050087"},{"key":"ref6","doi-asserted-by":"publisher","DOI":"10.1016\/j.cie.2018.07.033"},{"key":"ref7","first-page":"37","article-title":"Predicting no-shows in radiology using regression modeling of data available in the electronic medical record","volume":"8","author":"Salda na","year":"2017","journal-title":"Ingenier\u00edas"},{"key":"ref8","doi-asserted-by":"publisher","DOI":"10.1155\/2020\/9727096"},{"key":"ref9","doi-asserted-by":"publisher","DOI":"10.1111\/j.1937-5956.2003.tb00218.x"},{"key":"ref10","doi-asserted-by":"publisher","DOI":"10.1016\/j.cie.2019.106106"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.1177\/2381468318787188"},{"key":"ref12","doi-asserted-by":"publisher","DOI":"10.4338\/ACI-2014-04-RA-0026"},{"key":"ref13","doi-asserted-by":"publisher","DOI":"10.1016\/j.cie.2018.07.021"},{"key":"ref14","doi-asserted-by":"publisher","DOI":"10.1111\/j.1540-5915.2007.00158.x"},{"key":"ref15","doi-asserted-by":"publisher","DOI":"10.1080\/01605682.2019.1658552"},{"key":"ref16","doi-asserted-by":"publisher","DOI":"10.1007\/s10696-019-09340-z"},{"key":"ref17","doi-asserted-by":"publisher","DOI":"10.1111\/poms.12065"},{"key":"ref18","doi-asserted-by":"publisher","DOI":"10.1080\/19488300.2016.1156200"},{"key":"ref19","article-title":"Anal\u00edtica de datos para la optimizaci\u00f3n del agendamiento de citas m\u00e9dicas","author":"Lozano","year":"2020"},{"key":"ref20","doi-asserted-by":"publisher","DOI":"10.1016\/j.dss.2020.113472"},{"key":"ref21","doi-asserted-by":"publisher","DOI":"10.2139\/ssrn.3463501"},{"key":"ref22","doi-asserted-by":"publisher","DOI":"10.1109\/ACCESS.2020.2997311"},{"key":"ref23","doi-asserted-by":"publisher","DOI":"10.1109\/ACCESS.2019.2963053"},{"key":"ref24","doi-asserted-by":"publisher","DOI":"10.1177\/2150131913498513"},{"key":"ref25","doi-asserted-by":"publisher","DOI":"10.1007\/s11606-015-3252-3"},{"key":"ref26","doi-asserted-by":"publisher","DOI":"10.1080\/19488300.2010.549927"},{"key":"ref27","doi-asserted-by":"publisher","DOI":"10.1016\/j.ejor.2014.06.034"},{"key":"ref28","doi-asserted-by":"publisher","DOI":"10.1155\/2020\/9727096"},{"key":"ref29","doi-asserted-by":"publisher","DOI":"10.1016\/j.ins.2019.07.070"},{"key":"ref30","doi-asserted-by":"publisher","DOI":"10.14569\/ijacsa.2020.0110277"},{"key":"ref31","doi-asserted-by":"publisher","DOI":"10.1109\/CCiCT56684.2022.00017"},{"key":"ref32","doi-asserted-by":"publisher","DOI":"10.31449\/inf.v44i4.3023"},{"issue":"1","key":"ref33","first-page":"121","article-title":"El uso de las tics en las pymes exportadoras","volume":"15","author":"Barbosa","year":"2017","journal-title":"Dimensi\u00f3n Empresarial"},{"key":"ref34","doi-asserted-by":"publisher","DOI":"10.1016\/j.jclepro.2018.07.164"},{"key":"ref35","doi-asserted-by":"publisher","DOI":"10.1016\/S1532-0464(03)00034-0"},{"key":"ref36","doi-asserted-by":"publisher","DOI":"10.18201\/ijisae.2019252786"},{"key":"ref37","first-page":"105","article-title":"Improving accuracy metric with precision and recall metrics for optimizing stochastic classifier","volume-title":"Proc. 3rd Int. Conf. Comput. Inform.","author":"Sulaiman"},{"key":"ref38","doi-asserted-by":"publisher","DOI":"10.1109\/TKDE.2005.50"}],"container-title":["IEEE Access"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/6287639\/10380310\/10380593.pdf?arnumber=10380593","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,1,19]],"date-time":"2024-01-19T18:52:11Z","timestamp":1705690331000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/10380593\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024]]},"references-count":38,"URL":"https:\/\/doi.org\/10.1109\/access.2024.3349953","relation":{},"ISSN":["2169-3536"],"issn-type":[{"value":"2169-3536","type":"electronic"}],"subject":[],"published":{"date-parts":[[2024]]}}}