{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,21]],"date-time":"2026-05-21T11:00:56Z","timestamp":1779361256299,"version":"3.51.4"},"reference-count":129,"publisher":"Institute of Electrical and Electronics Engineers (IEEE)","license":[{"start":{"date-parts":[[2024,1,1]],"date-time":"2024-01-01T00:00:00Z","timestamp":1704067200000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/legalcode"}],"funder":[{"DOI":"10.13039\/501100004705","name":"Petchra Pra Jom Klao Doctoral Scholarship Research Funding through the King Mongkut\u2019s University of Technology Thonburi","doi-asserted-by":"publisher","id":[{"id":"10.13039\/501100004705","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IEEE Access"],"published-print":{"date-parts":[[2024]]},"DOI":"10.1109\/access.2024.3358423","type":"journal-article","created":{"date-parts":[[2024,1,25]],"date-time":"2024-01-25T18:31:08Z","timestamp":1706207468000},"page":"14893-14917","source":"Crossref","is-referenced-by-count":19,"title":["A Review of Subjective Scales Measuring the User Experience of Voice Assistants"],"prefix":"10.1109","volume":"12","author":[{"ORCID":"https:\/\/orcid.org\/0009-0007-4548-2495","authenticated-orcid":false,"given":"Lawal Ibrahim Dutsinma","family":"Faruk","sequence":"first","affiliation":[{"name":"School of Information Technology, King Mongkut’s University of Technology Thonburi, Bangkok, Thailand"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-5295-5886","authenticated-orcid":false,"given":"Mohammad Dawood","family":"Babakerkhell","sequence":"additional","affiliation":[{"name":"Department of Information Technology, Shaikh Zayed University (Khost), Khost, Afghanistan"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-6069-1315","authenticated-orcid":false,"given":"Pornchai","family":"Mongkolnam","sequence":"additional","affiliation":[{"name":"School of Information Technology, King Mongkut’s University of Technology Thonburi, Bangkok, Thailand"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Vithida","family":"Chongsuphajaisiddhi","sequence":"additional","affiliation":[{"name":"School of Information Technology, King Mongkut’s University of Technology Thonburi, Bangkok, Thailand"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-0352-8647","authenticated-orcid":false,"given":"Suree","family":"Funilkul","sequence":"additional","affiliation":[{"name":"School of Information Technology, King Mongkut’s University of Technology Thonburi, Bangkok, Thailand"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-7305-1015","authenticated-orcid":false,"given":"Debajyoti","family":"Pal","sequence":"additional","affiliation":[{"name":"Innovative Cognitive Computing Research Center (IC2), School of Information Technology, King Mongkut’s University of Technology, Bangkok, Thailand"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"263","reference":[{"key":"ref1","volume-title":"Back to the Future (1985)\u2014-IMDb","year":"1985"},{"key":"ref2","doi-asserted-by":"publisher","DOI":"10.1145\/3290605.3300705"},{"key":"ref3","doi-asserted-by":"publisher","DOI":"10.1080\/02763860802615955"},{"key":"ref4","doi-asserted-by":"publisher","DOI":"10.1207\/s15327590ijhc1302_7"},{"key":"ref5","doi-asserted-by":"publisher","DOI":"10.1080\/10447318.2018.1561787"},{"key":"ref6","doi-asserted-by":"publisher","DOI":"10.1080\/10447318.2020.1801227"},{"key":"ref7","doi-asserted-by":"publisher","DOI":"10.1207\/s15327590ijhc1901_6"},{"key":"ref8","doi-asserted-by":"publisher","DOI":"10.1080\/10447318.2021.1988236"},{"key":"ref9","volume-title":"Number of Voice Assistants in Use Worldwide 2019\u20132024 | Statista","year":"2019"},{"key":"ref10","doi-asserted-by":"publisher","DOI":"10.1007\/s42979-020-00424-4"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.1080\/01449290500330331"},{"key":"ref12","doi-asserted-by":"publisher","DOI":"10.1145\/1518701.1518813"},{"key":"ref13","doi-asserted-by":"publisher","DOI":"10.1145\/2702613.2732511"},{"key":"ref14","doi-asserted-by":"publisher","DOI":"10.1145\/1978942.1979336"},{"key":"ref15","doi-asserted-by":"publisher","DOI":"10.9734\/BJMCS\/2017\/29015"},{"key":"ref16","doi-asserted-by":"publisher","DOI":"10.3389\/fpsyg.2019.01652"},{"key":"ref17","doi-asserted-by":"publisher","DOI":"10.1145\/3127358"},{"key":"ref18","volume-title":"More Than Usability: The Four Elements of User Experience, Part I: UXmatters","author":"Frank","year":"2022"},{"key":"ref19","doi-asserted-by":"publisher","DOI":"10.14236\/ewic\/HCI2018.21"},{"key":"ref20","doi-asserted-by":"publisher","DOI":"10.3390\/proceedings2019031014"},{"key":"ref21","doi-asserted-by":"publisher","DOI":"10.1145\/3365610.3365627"},{"key":"ref22","doi-asserted-by":"publisher","DOI":"10.1145\/3173574.3173580"},{"key":"ref23","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-78468-3_24"},{"key":"ref24","doi-asserted-by":"publisher","DOI":"10.1145\/3202667.3204844"},{"key":"ref25","doi-asserted-by":"publisher","DOI":"10.1145\/3236112.3236130"},{"key":"ref26","doi-asserted-by":"publisher","DOI":"10.3389\/fpubh.2018.00149"},{"key":"ref27","doi-asserted-by":"publisher","DOI":"10.1186\/s41155-016-0057-1"},{"key":"ref28","doi-asserted-by":"publisher","DOI":"10.1007\/s00779-021-01582-9"},{"key":"ref29","doi-asserted-by":"publisher","DOI":"10.1007\/s10209-021-00820-4"},{"key":"ref30","doi-asserted-by":"publisher","DOI":"10.1002\/mar.20390"},{"key":"ref31","doi-asserted-by":"publisher","DOI":"10.1155\/2012\/369637"},{"key":"ref32","article-title":"The PUEVA inventory: A toolkit to evaluate the personality, usability and enjoyability of voice agents","author":"Li","year":"2021","journal-title":"arXiv:2112.10811"},{"key":"ref33","doi-asserted-by":"publisher","DOI":"10.1037\/0033-3204.42.3.340"},{"key":"ref34","volume-title":"Detecting Biased Items When Developing a Scale: A Quantitative Method","author":"Pillet","year":"2018"},{"key":"ref35","volume-title":"The Challenges and Opportunities of Measuring the User Experience","author":"Sauro","year":"2016"},{"key":"ref36","doi-asserted-by":"publisher","DOI":"10.3390\/proceedings2019031051"},{"key":"ref37","doi-asserted-by":"publisher","DOI":"10.1145\/3405755.3406122"},{"key":"ref38","doi-asserted-by":"publisher","DOI":"10.23919\/ilrn52045.2021.9459414"},{"key":"ref39","doi-asserted-by":"publisher","DOI":"10.1007\/s41233-021-00046-5"},{"key":"ref40","doi-asserted-by":"publisher","DOI":"10.1007\/s41133-019-0013-6"},{"key":"ref41","volume-title":"Gestures for Human-machine Interaction. Design Aspects, User Experience and Impact on Driving Safety","author":"Graichen","year":"2020"},{"key":"ref42","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-57931-3_5"},{"key":"ref43","doi-asserted-by":"publisher","DOI":"10.1109\/KST57286.2023.10086856"},{"key":"ref44","doi-asserted-by":"publisher","DOI":"10.2196\/20346"},{"key":"ref45","doi-asserted-by":"publisher","DOI":"10.3233\/shti220431"},{"key":"ref46","doi-asserted-by":"publisher","DOI":"10.2196\/32473"},{"key":"ref47","doi-asserted-by":"publisher","DOI":"10.1007\/s42979-022-01172-3"},{"key":"ref48","doi-asserted-by":"publisher","DOI":"10.1080\/0144929X.2021.2001047"},{"key":"ref49","doi-asserted-by":"publisher","DOI":"10.1145\/3411763.3451712"},{"key":"ref50","doi-asserted-by":"publisher","DOI":"10.1145\/3386867"},{"key":"ref51","doi-asserted-by":"publisher","DOI":"10.3390\/info13010041"},{"key":"ref52","doi-asserted-by":"publisher","DOI":"10.1080\/17483107.2022.2065369"},{"key":"ref53","doi-asserted-by":"publisher","DOI":"10.5220\/0009417600970103"},{"key":"ref54","doi-asserted-by":"publisher","DOI":"10.1016\/j.jksuci.2021.10.013"},{"key":"ref55","doi-asserted-by":"publisher","DOI":"10.24251\/HICSS.2021.493"},{"key":"ref56","doi-asserted-by":"publisher","DOI":"10.5455\/aim.2020.28.241-247"},{"key":"ref57","doi-asserted-by":"publisher","DOI":"10.17705\/1CAIS.03708"},{"key":"ref58","doi-asserted-by":"publisher","DOI":"10.1371\/journal.pmed.1000100"},{"key":"ref59","doi-asserted-by":"publisher","DOI":"10.1111\/hir.12176"},{"key":"ref60","doi-asserted-by":"publisher","DOI":"10.1080\/19312458.2017.1396583"},{"key":"ref61","volume-title":"Using Speech To Search: Comparing Built-in and Ambient Speech Search in Terms of Privacy and User Experience","author":"Bernhaupt","year":"2018"},{"key":"ref62","article-title":"Code-switching text augmentation for multilingual speech processing","author":"Hussein","year":"2022","journal-title":"arXiv:2201.02550"},{"key":"ref63","doi-asserted-by":"publisher","DOI":"10.1207\/s15327906mbr2604_9"},{"key":"ref64","first-page":"31","volume-title":"Scale Development: Theory and Applications","volume":"26","author":"DeVellis","year":"2012"},{"key":"ref65","doi-asserted-by":"publisher","DOI":"10.1186\/s12955-014-0176-2"},{"key":"ref66","doi-asserted-by":"publisher","DOI":"10.1037\/1082-989x.4.1.84"},{"key":"ref67","volume-title":"Tabachnick & Fidell, Using Multivariate Statistics, 6th Edition | Pearson","year":"2022"},{"key":"ref68","doi-asserted-by":"publisher","DOI":"10.1080\/00401706.1993.10485363"},{"key":"ref69","doi-asserted-by":"publisher","DOI":"10.1177\/0011000006288127"},{"issue":"1","key":"ref70","first-page":"1","article-title":"Sample size and its role in Central Limit Theorem (CLT)","volume":"4","author":"Islaqm","year":"2018","journal-title":"Comput. Appl. Math. J."},{"key":"ref71","doi-asserted-by":"publisher","DOI":"10.1023\/a:1006316418865"},{"key":"ref72","doi-asserted-by":"publisher","DOI":"10.1207\/s15327752jpa6803_5"},{"key":"ref73","doi-asserted-by":"publisher","DOI":"10.1037\/met0000200"},{"key":"ref74","first-page":"1","volume-title":"Confirmatory Factor Analysis","author":"Harrington","year":"2009"},{"key":"ref75","doi-asserted-by":"publisher","DOI":"10.21427\/D7CF7R"},{"key":"ref76","doi-asserted-by":"publisher","DOI":"10.1016\/b978-012691360-6\/50017-3"},{"key":"ref77","doi-asserted-by":"publisher","DOI":"10.6007\/ijarbss\/v7-i10\/3387"},{"key":"ref78","doi-asserted-by":"publisher","DOI":"10.1016\/B978-0-12-801504-9.00007-6"},{"key":"ref79","doi-asserted-by":"publisher","DOI":"10.1207\/s15327752jpa6202_6"},{"key":"ref80","article-title":"Chapter 19\u2014Clinical supervision","volume-title":"Evidence-Based Treatment for Children With Autism: The CARD Model","author":"Granpeesheh","year":"2014"},{"key":"ref81","doi-asserted-by":"publisher","DOI":"10.1590\/1518-8345.2234.3000"},{"key":"ref82","doi-asserted-by":"publisher","DOI":"10.1017\/S1351324900002497"},{"key":"ref83","doi-asserted-by":"publisher","DOI":"10.1145\/2639189.2639251"},{"key":"ref84","doi-asserted-by":"publisher","DOI":"10.1145\/332040.332432"},{"key":"ref85","doi-asserted-by":"publisher","DOI":"10.1207\/s15327590ijhc1304_07"},{"key":"ref86","volume-title":"Psychometric Properties of the Mean Opinion Scale Usability Evaluation and Interface Design-Proceedings of HCI International 2001 (Mahwah, NJ: Lawrence Erlbaum) Psychometric Properties of the Mean Opinion Scale","author":"Lewis","year":"2001"},{"key":"ref87","doi-asserted-by":"publisher","DOI":"10.1145\/3313831.3376789"},{"key":"ref88","doi-asserted-by":"publisher","DOI":"10.1023\/A:1022390615396"},{"key":"ref89","volume-title":"Gender and Style Effects in Voice Assistants","author":"Polato\u011flu","year":"2019"},{"key":"ref90","volume-title":"Toward a Social-Cognitive Psychology of Speech Technology: Affective Responses To Speech-Based E-Service","author":"Polkosky","year":"2005"},{"key":"ref91","first-page":"43","article-title":"Examining potential usability and health beliefs among young adults using a conversational agent for HPV vaccine counseling","volume":"2020","author":"Amith","year":"2020","journal-title":"AMIA Summits Transl. Sci. Proc."},{"key":"ref92","doi-asserted-by":"publisher","DOI":"10.1007\/s10772-015-9289-1"},{"key":"ref93","doi-asserted-by":"publisher","DOI":"10.1145\/3568166"},{"key":"ref94","doi-asserted-by":"publisher","DOI":"10.1145\/3405755.3406170"},{"key":"ref95","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-540-89350-9_6"},{"key":"ref96","doi-asserted-by":"publisher","DOI":"10.9781\/ijimai.2017.09.001"},{"key":"ref97","doi-asserted-by":"publisher","DOI":"10.2196\/38092"},{"key":"ref98","volume-title":"Construction of UEQ+Scales for Voice Quality Measuring User Experience Quality of Voice Interaction","author":"Klein"},{"key":"ref99","doi-asserted-by":"publisher","DOI":"10.1145\/3491102.3517684"},{"key":"ref100","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-642-02806-9_12"},{"key":"ref101","doi-asserted-by":"publisher","DOI":"10.21437\/interspeech.2009-676"},{"key":"ref102","first-page":"1","article-title":"Speech-based and multimodal media center for different user groups speech-based and multimodal media center for different user groups","volume-title":"Proc. 10th Annu. Conf. Int. Speech Commun. Association","author":"Turunen"},{"key":"ref103","doi-asserted-by":"publisher","DOI":"10.21437\/interspeech.2013-298"},{"key":"ref104","doi-asserted-by":"publisher","DOI":"10.1007\/s11042-016-3650-5"},{"key":"ref105","doi-asserted-by":"publisher","DOI":"10.15637\/jlecon.8.4.12"},{"key":"ref106","doi-asserted-by":"publisher","DOI":"10.5220\/0010450204630473"},{"key":"ref107","doi-asserted-by":"publisher","DOI":"10.1145\/3628454.3629470"},{"key":"ref108","doi-asserted-by":"publisher","DOI":"10.1145\/3544548.3581346"},{"key":"ref109","doi-asserted-by":"publisher","DOI":"10.3389\/fpsyg.2018.01829"},{"key":"ref110","doi-asserted-by":"publisher","DOI":"10.1016\/j.jesp.2014.01.005"},{"key":"ref111","doi-asserted-by":"publisher","DOI":"10.1145\/1056808.1057070"},{"key":"ref112","volume-title":"Scholar Commons Toward a Social-Cognitive Psychology of Speech Technology: Affective Responses To Speech-Based E-Service","author":"School","year":"2005"},{"key":"ref113","volume-title":"AI Assistant Tech Increasingly Popular in Australia","author":"Catherine","year":"2022"},{"key":"ref114","volume-title":"Siri and Alexa Still Don\u2019t Support African Languages\u2014Quartz Africa","year":"2021"},{"key":"ref115","doi-asserted-by":"publisher","DOI":"10.1016\/j.heliyon.2019.e02434"},{"key":"ref116","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-40093-8_5"},{"key":"ref117","doi-asserted-by":"publisher","DOI":"10.1109\/ICCCNT45670.2019.8944754"},{"key":"ref118","doi-asserted-by":"publisher","DOI":"10.1016\/s0921-2647(06)80241-8"},{"key":"ref119","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-642-19551-8_23"},{"key":"ref120","doi-asserted-by":"publisher","DOI":"10.2224\/sbp.2005.33.2.201"},{"key":"ref121","doi-asserted-by":"publisher","DOI":"10.1016\/j.jretai.2004.01.003"},{"key":"ref122","doi-asserted-by":"publisher","DOI":"10.1145\/3290605.3300270"},{"key":"ref123","doi-asserted-by":"publisher","DOI":"10.1145\/3267305.3274160"},{"key":"ref124","doi-asserted-by":"publisher","DOI":"10.1145\/2968219.2968411"},{"key":"ref125","doi-asserted-by":"publisher","DOI":"10.1145\/2800835.2800975"},{"key":"ref126","doi-asserted-by":"publisher","DOI":"10.1108\/jedt-02-2021-0084"},{"key":"ref127","doi-asserted-by":"publisher","DOI":"10.1007\/s10209-022-00936-1"},{"key":"ref128","doi-asserted-by":"publisher","DOI":"10.1145\/3628454.3629552"},{"key":"ref129","doi-asserted-by":"publisher","DOI":"10.1007\/s00779-022-01690-0"}],"container-title":["IEEE Access"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/6287639\/10380310\/10414039.pdf?arnumber=10414039","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,9,1]],"date-time":"2024-09-01T04:36:45Z","timestamp":1725165405000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/10414039\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024]]},"references-count":129,"URL":"https:\/\/doi.org\/10.1109\/access.2024.3358423","relation":{},"ISSN":["2169-3536"],"issn-type":[{"value":"2169-3536","type":"electronic"}],"subject":[],"published":{"date-parts":[[2024]]}}}