{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,21]],"date-time":"2026-05-21T10:27:15Z","timestamp":1779359235324,"version":"3.51.4"},"reference-count":59,"publisher":"Institute of Electrical and Electronics Engineers (IEEE)","license":[{"start":{"date-parts":[[2025,1,1]],"date-time":"2025-01-01T00:00:00Z","timestamp":1735689600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/legalcode"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IEEE Access"],"published-print":{"date-parts":[[2025]]},"DOI":"10.1109\/access.2025.3552501","type":"journal-article","created":{"date-parts":[[2025,3,18]],"date-time":"2025-03-18T17:40:38Z","timestamp":1742319638000},"page":"50741-50760","source":"Crossref","is-referenced-by-count":9,"title":["A Hybrid Chatbot Model for Enhancing Administrative Support in Education: Comparative Analysis, Integration, and Optimization"],"prefix":"10.1109","volume":"13","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-1227-9948","authenticated-orcid":false,"given":"Kanaan","family":"Mikael","sequence":"first","affiliation":[{"name":"Department of Computer Engineering, Sakarya University, Sakarya, Türkiye"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-9742-6021","authenticated-orcid":false,"given":"Cemil","family":"\u00d6z","sequence":"additional","affiliation":[{"name":"Department of Computer Engineering, Sakarya University, Sakarya, Türkiye"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-8661-258X","authenticated-orcid":false,"given":"Tarik A.","family":"Rashid","sequence":"additional","affiliation":[{"name":"Department of Computer Science and Engineering, University of Kurdistan Hewlêr, Erbil, Iraq"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-5636-3594","authenticated-orcid":false,"given":"Goran Saman","family":"Nariman","sequence":"additional","affiliation":[{"name":"Department of Information Technology, University of Human Development, Sulaymaniyah, Iraq"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"263","reference":[{"key":"ref1","doi-asserted-by":"publisher","DOI":"10.1109\/ACCESS.2024.3368382"},{"key":"ref2","doi-asserted-by":"publisher","DOI":"10.1016\/j.caeai.2021.100033"},{"key":"ref3","doi-asserted-by":"publisher","DOI":"10.1016\/j.caeai.2021.100036"},{"key":"ref4","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-91250-9_9"},{"key":"ref5","article-title":"The benefits and drawbacks of implementing chatbots in higher education: A case study for international students at J\u00f6nk\u00f6ping University","author":"Lopez","year":"2022"},{"key":"ref6","doi-asserted-by":"publisher","DOI":"10.1002\/cae.22326"},{"key":"ref7","doi-asserted-by":"publisher","DOI":"10.3390\/info13010041"},{"key":"ref8","doi-asserted-by":"publisher","DOI":"10.1016\/j.iotcps.2023.04.003"},{"key":"ref9","doi-asserted-by":"publisher","DOI":"10.11591\/ijece.v12i5.pp5330-5338"},{"key":"ref10","doi-asserted-by":"publisher","DOI":"10.14569\/ijacsa.2020.0U0357"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-72660-7_64"},{"key":"ref12","doi-asserted-by":"publisher","DOI":"10.1007\/s11528-023-00898-y"},{"key":"ref13","doi-asserted-by":"publisher","DOI":"10.1109\/ICECCO58239.2023.10146600"},{"key":"ref14","doi-asserted-by":"publisher","DOI":"10.1109\/ECTIDAMTNCON53731.2022.9720367"},{"key":"ref15","doi-asserted-by":"publisher","DOI":"10.3390\/app132212446"},{"key":"ref16","doi-asserted-by":"publisher","DOI":"10.3390\/s22155532"},{"key":"ref17","doi-asserted-by":"publisher","DOI":"10.1109\/ISEMANTIC.2018.8549797"},{"key":"ref18","doi-asserted-by":"publisher","DOI":"10.1007\/s41870-023-01176-z"},{"key":"ref19","doi-asserted-by":"publisher","DOI":"10.1109\/ACCESS.2024.3404008"},{"key":"ref20","doi-asserted-by":"publisher","DOI":"10.3390\/app13042415"},{"key":"ref21","doi-asserted-by":"publisher","DOI":"10.1108\/RSR-05-2022-0020"},{"key":"ref22","doi-asserted-by":"publisher","DOI":"10.2196\/47737"},{"key":"ref23","doi-asserted-by":"publisher","DOI":"10.1109\/ACCESS.2022.3228772"},{"key":"ref24","doi-asserted-by":"publisher","DOI":"10.1109\/ECAI52376.2021.9515065"},{"key":"ref25","doi-asserted-by":"publisher","DOI":"10.1109\/ICONAT53423.2022.9725865"},{"key":"ref26","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-53970-2_16"},{"key":"ref27","first-page":"437","article-title":"AVA: Knowledge-based chatbot as virtual assistant in university","volume":"13","author":"Budiharto","year":"2022","journal-title":"ICIC Exp. Lett., Part B Appl."},{"key":"ref28","doi-asserted-by":"publisher","DOI":"10.1109\/ICIT52682.2021.9491699"},{"key":"ref29","doi-asserted-by":"publisher","DOI":"10.1109\/ICSES52305.2021.9633799"},{"key":"ref30","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-18240-3_30"},{"key":"ref31","doi-asserted-by":"publisher","DOI":"10.1109\/ICCA49400.2020.9022814"},{"key":"ref32","doi-asserted-by":"publisher","DOI":"10.25105\/pakar.v0i0.2652"},{"key":"ref33","doi-asserted-by":"publisher","DOI":"10.1109\/ASIANCON51346.2021.9544650"},{"key":"ref34","doi-asserted-by":"publisher","DOI":"10.35940\/ijitee.g9189.0811922"},{"key":"ref35","doi-asserted-by":"publisher","DOI":"10.1088\/1757-899X\/1077\/1\/012060"},{"key":"ref36","doi-asserted-by":"publisher","DOI":"10.1109\/ICA55837.2022.00012"},{"key":"ref37","doi-asserted-by":"publisher","DOI":"10.2139\/ssrn.3861241"},{"key":"ref38","doi-asserted-by":"publisher","DOI":"10.1109\/ICECA.2019.8822176"},{"key":"ref39","doi-asserted-by":"publisher","DOI":"10.1088\/1742-6596\/1844\/1\/012001"},{"key":"ref40","doi-asserted-by":"publisher","DOI":"10.3390\/higheredu3010009"},{"key":"ref41","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2024.123224"},{"key":"ref42","doi-asserted-by":"publisher","DOI":"10.37074\/jalt.2023.6.1.29"},{"key":"ref43","article-title":"Towards a rigorous science of interpretable machine learning","author":"Doshi-Velez","year":"2017","journal-title":"arXiv:1702.08608"},{"key":"ref44","doi-asserted-by":"publisher","DOI":"10.1145\/3287921.3287937"},{"key":"ref45","doi-asserted-by":"publisher","DOI":"10.1109\/IRI51335.2021.00062"},{"key":"ref46","doi-asserted-by":"publisher","DOI":"10.5121\/ijcses.2013.4301"},{"key":"ref47","volume-title":"Building Bots on the Pandorabots Platform","year":"2025"},{"key":"ref48","doi-asserted-by":"publisher","DOI":"10.1007\/978-981-33-6987-0_27"},{"key":"ref49","doi-asserted-by":"publisher","DOI":"10.1177\/08465371221121074"},{"key":"ref50","doi-asserted-by":"publisher","DOI":"10.47164\/ijngc.v14i1.1024"},{"issue":"3","key":"ref51","first-page":"62","article-title":"Multinomial Naive Bayes classification model for sentiment analysis","volume":"19","author":"Abbas","year":"2019","journal-title":"Int. J. Comput. Sci. Netw. Secur. (IJCSNS)"},{"key":"ref52","doi-asserted-by":"publisher","DOI":"10.1142\/S2196888823500100"},{"key":"ref53","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-540-31865-1_25"},{"key":"ref54","article-title":"Evaluating quality of chatbots and intelligent conversational agents","author":"Radziwill","year":"2017","journal-title":"arXiv:1704.04579"},{"key":"ref55","doi-asserted-by":"publisher","DOI":"10.18178\/ijiet.2023.13.9.1937"},{"key":"ref56","doi-asserted-by":"publisher","DOI":"10.3390\/app14062547"},{"key":"ref57","doi-asserted-by":"publisher","DOI":"10.1109\/FIE61694.2024.10892994"},{"key":"ref58","doi-asserted-by":"publisher","DOI":"10.1109\/ECTIDAMTNCON51128.2021.9425716"},{"key":"ref59","doi-asserted-by":"publisher","DOI":"10.1109\/ICSC59802.2024.00033"}],"container-title":["IEEE Access"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx8\/6287639\/10820123\/10930906.pdf?arnumber=10930906","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,3,29]],"date-time":"2025-03-29T03:54:46Z","timestamp":1743220486000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/10930906\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2025]]},"references-count":59,"URL":"https:\/\/doi.org\/10.1109\/access.2025.3552501","relation":{},"ISSN":["2169-3536"],"issn-type":[{"value":"2169-3536","type":"electronic"}],"subject":[],"published":{"date-parts":[[2025]]}}}