{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,23]],"date-time":"2026-02-23T21:28:35Z","timestamp":1771882115889,"version":"3.50.1"},"reference-count":51,"publisher":"Institute of Electrical and Electronics Engineers (IEEE)","license":[{"start":{"date-parts":[[2026,1,1]],"date-time":"2026-01-01T00:00:00Z","timestamp":1767225600000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/legalcode"}],"funder":[{"DOI":"10.13039\/501100010751","name":"Fondo Nacional de Desarrollo Cient\u00edfico y Tecnol\u00f3gico (FONDECYT) through the Mejorando la Ex-Periencia del Paciente en Telemedicina Mediante Miner\u00eda de Procesos","doi-asserted-by":"publisher","award":["11230708"],"award-info":[{"award-number":["11230708"]}],"id":[{"id":"10.13039\/501100010751","id-type":"DOI","asserted-by":"publisher"}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["IEEE Access"],"published-print":{"date-parts":[[2026]]},"DOI":"10.1109\/access.2026.3663154","type":"journal-article","created":{"date-parts":[[2026,2,10]],"date-time":"2026-02-10T21:05:50Z","timestamp":1770757550000},"page":"23127-23147","source":"Crossref","is-referenced-by-count":0,"title":["PROcess Mining and Simulation for Healthcare Analysis: PROMSHA-Methodology"],"prefix":"10.1109","volume":"14","author":[{"ORCID":"https:\/\/orcid.org\/0009-0000-1861-1342","authenticated-orcid":false,"given":"Evelyn","family":"Salas","sequence":"first","affiliation":[{"name":"School of Industrial Engineering, Universidad de Costa Rica, San Jos&#x00E9;, Costa Rica"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-1014-342X","authenticated-orcid":false,"given":"Michael","family":"Arias","sequence":"additional","affiliation":[{"name":"Department of Engineering, Computer Science and Technology, Universidad de Costa Rica, San Jos&#x00E9;, Costa Rica"}]},{"given":"Juan Diego","family":"Rodr\u00edguez","sequence":"additional","affiliation":[{"name":"Department of Engineering, Computer Science and Technology, Universidad de Costa Rica, San Jos&#x00E9;, Costa Rica"}]},{"ORCID":"https:\/\/orcid.org\/0009-0007-1118-5433","authenticated-orcid":false,"given":"Macarena","family":"Silva","sequence":"additional","affiliation":[{"name":"Pontificia Universidad Cat&#x00F3;lica de Chile, Santiago, Chile"}]},{"given":"Arturo","family":"Sol\u00eds","sequence":"additional","affiliation":[{"name":"Hospital Nacional de Ni&#x00F1;os, San Jos&#x00E9;, Costa Rica"}]},{"given":"Carla","family":"Fern\u00e1ndez-Corrales","sequence":"additional","affiliation":[{"name":"INCAE Business School, San Jos&#x00E9;, Costa Rica"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-8787-1655","authenticated-orcid":false,"given":"Santiago","family":"Aguirre","sequence":"additional","affiliation":[{"name":"Business Information Systems Department, Central Michigan University, Mt Pleasant, MI, USA"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-2570-1861","authenticated-orcid":false,"given":"Eric","family":"Rojas","sequence":"additional","affiliation":[{"name":"Institute for Biological and Medical Engineering, Pontificia Universidad Cat&#x00F3;lica de Chile, Santiago, Chile"}]}],"member":"263","reference":[{"key":"ref1","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-031-08848-3"},{"key":"ref2","doi-asserted-by":"publisher","DOI":"10.1016\/j.is.2013.06.005"},{"key":"ref3","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-662-56509-4"},{"key":"ref4","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbi.2017.12.015"},{"key":"ref5","doi-asserted-by":"publisher","DOI":"10.1016\/j.cie.2018.12.073"},{"key":"ref6","doi-asserted-by":"publisher","DOI":"10.1109\/ACCESS.2024.3501157"},{"key":"ref7","doi-asserted-by":"publisher","DOI":"10.23919\/ANNSIM55834.2022.9859406"},{"key":"ref8","doi-asserted-by":"publisher","DOI":"10.1109\/EHB47216.2019.8969912"},{"key":"ref9","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-19069-3_19"},{"key":"ref10","first-page":"24","article-title":"Combination of process mining and simulation techniques for Bus. Process redesign: A methodological approach","volume-title":"Proc. SIMPDA","author":"Aguirre"},{"key":"ref11","first-page":"417","article-title":"Short-term simulation: Bridging the gap between operational control and strategic decision making","volume-title":"Proc. IASTED Int. Conf. Modelling Simulation","author":"Reijers"},{"key":"ref12","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-540-78238-4_8"},{"key":"ref13","doi-asserted-by":"publisher","DOI":"10.1016\/j.is.2008.09.002"},{"key":"ref14","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-72693-5_24"},{"key":"ref15","doi-asserted-by":"publisher","DOI":"10.1109\/WSC.2011.6147843"},{"key":"ref16","doi-asserted-by":"publisher","DOI":"10.1016\/j.cie.2019.03.025"},{"key":"ref17","doi-asserted-by":"publisher","DOI":"10.1016\/j.cie.2020.106477"},{"key":"ref18","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2015.07.040"},{"key":"ref19","doi-asserted-by":"crossref","DOI":"10.1007\/978-3-642-19345-3","volume-title":"Process Mining\u2014Discovery, Conformance and Enhancement of Business Processes","author":"van der Aalst","year":"2011"},{"key":"ref20","doi-asserted-by":"publisher","DOI":"10.3390\/app152011014"},{"key":"ref21","article-title":"AVOCADO: The streaming process mining challenge","author":"Imenkamp","year":"2025","journal-title":"arXiv:2510.17089"},{"key":"ref22","doi-asserted-by":"publisher","DOI":"10.1016\/j.simpa.2023.100551"},{"key":"ref23","doi-asserted-by":"publisher","DOI":"10.1109\/access.2018.2831244"},{"key":"ref24","doi-asserted-by":"publisher","DOI":"10.46254\/AN11.20210839"},{"key":"ref25","doi-asserted-by":"publisher","DOI":"10.1108\/MD-05-2017-0476"},{"key":"ref26","doi-asserted-by":"publisher","DOI":"10.24874\/ijqr13.04-02"},{"key":"ref27","doi-asserted-by":"publisher","DOI":"10.1051\/shsconf\/20208301066"},{"key":"ref28","doi-asserted-by":"publisher","DOI":"10.1109\/WSC.2016.7822256"},{"key":"ref29","doi-asserted-by":"publisher","DOI":"10.4995\/riai.2022.16901"},{"key":"ref30","doi-asserted-by":"publisher","DOI":"10.1038\/s41746-025-01738-4"},{"key":"ref31","doi-asserted-by":"publisher","DOI":"10.1109\/IISA.2018.8633608"},{"key":"ref32","doi-asserted-by":"publisher","DOI":"10.3390\/app8060894"},{"key":"ref33","doi-asserted-by":"publisher","DOI":"10.1057\/jos.2009.25"},{"key":"ref34","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbi.2016.04.007"},{"key":"ref35","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-031-08848-3_14"},{"key":"ref36","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-53993-1_4"},{"key":"ref37","doi-asserted-by":"publisher","DOI":"10.1177\/00375497221139282"},{"key":"ref38","doi-asserted-by":"publisher","DOI":"10.1109\/WSC40007.2019.9004800"},{"key":"ref39","doi-asserted-by":"publisher","DOI":"10.1109\/WSC.2017.8247894"},{"key":"ref40","doi-asserted-by":"publisher","DOI":"10.1016\/j.jclepro.2019.117660"},{"key":"ref41","doi-asserted-by":"publisher","DOI":"10.1016\/B978-0-08-102220-7.00011-X"},{"issue":"1","key":"ref42","first-page":"223","article-title":"Framework for emergency department management: A proposal based on process mining and simulation","volume":"85","author":"Borges","year":"2022","journal-title":"Amer. Academic Sci. Res. J. Eng., Technol., Sci."},{"key":"ref43","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-08222-6_3"},{"key":"ref44","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-77712-2_68"},{"key":"ref45","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-11641-5_19"},{"key":"ref46","doi-asserted-by":"publisher","DOI":"10.5465\/amj.2007.24160888"},{"key":"ref47","volume":"5","author":"Yin","year":"2009","journal-title":"Case Study Research: Design and Methods"},{"key":"ref48","doi-asserted-by":"publisher","DOI":"10.3390\/app7030302"},{"key":"ref49","doi-asserted-by":"publisher","DOI":"10.1115\/DETC2008-49980"},{"key":"ref50","article-title":"El estudio de caso como metodolog\u00eda de investigaci\u00f3n: Teor\u00eda, mecanismos causales, validaci\u00f3n","author":"Yacuzzi","year":"2005"},{"key":"ref51","first-page":"s156","article-title":"Sistema de salud de Costa Rica","volume":"53","author":"S\u00e1enz","year":"2011","journal-title":"Salud P\u00fablica De M\u00e9xico"}],"container-title":["IEEE Access"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx8\/6287639\/11323511\/11389744.pdf?arnumber=11389744","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,2,23]],"date-time":"2026-02-23T20:49:29Z","timestamp":1771879769000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/11389744\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2026]]},"references-count":51,"URL":"https:\/\/doi.org\/10.1109\/access.2026.3663154","relation":{},"ISSN":["2169-3536"],"issn-type":[{"value":"2169-3536","type":"electronic"}],"subject":[],"published":{"date-parts":[[2026]]}}}