{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,12]],"date-time":"2026-06-12T16:59:29Z","timestamp":1781283569125,"version":"3.54.1"},"reference-count":27,"publisher":"IEEE","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2007]]},"DOI":"10.1109\/asru.2007.4430110","type":"proceedings-article","created":{"date-parts":[[2008,1,16]],"date-time":"2008-01-16T15:07:44Z","timestamp":1200496064000},"page":"207-212","source":"Crossref","is-referenced-by-count":9,"title":["Call classification for automated troubleshooting on large corpora"],"prefix":"10.1109","author":[{"given":"Keelan","family":"Evanini","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"David","family":"Suendermann","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Roberto","family":"Pieraccini","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"263","reference":[{"key":"19","author":"quinlan","year":"1993","journal-title":"C4 5 Programs for Machine Learning"},{"key":"17","doi-asserted-by":"publisher","DOI":"10.2307\/2004840"},{"key":"18","doi-asserted-by":"publisher","DOI":"10.3115\/1118853.1118871"},{"key":"15","doi-asserted-by":"publisher","DOI":"10.1093\/comjnl\/13.3.317"},{"key":"16","doi-asserted-by":"publisher","DOI":"10.1090\/S0025-5718-1970-0258249-6"},{"key":"13","doi-asserted-by":"publisher","DOI":"10.1214\/aoms\/1177692379"},{"key":"14","doi-asserted-by":"publisher","DOI":"10.1093\/imamat\/6.1.76"},{"key":"11","doi-asserted-by":"publisher","DOI":"10.1145\/1150402.1150466"},{"key":"12","article-title":"A Maximum Entropy Approach to Natural Language Processing","volume":"22","author":"berger","year":"1996","journal-title":"Computational Linguistics"},{"key":"21","doi-asserted-by":"publisher","DOI":"10.1006\/jcss.1997.1504"},{"key":"20","article-title":"A Comparative Study on Feature Selection in Text Categorization","author":"yang","year":"1997","journal-title":"Proc ICML-97"},{"key":"22","author":"van rijsbergen","year":"1979","journal-title":"Information Retrieval"},{"key":"23","article-title":"Using Maximum Entropy for Text Classification","author":"nigam","year":"1999","journal-title":"Proc IJCAI 99"},{"key":"24","article-title":"A Maximum Entropy Model for Part-of-Speech Tagging","author":"ratnaparkhi","year":"1996","journal-title":"Proc of the EMNLP'96"},{"key":"25","article-title":"A Maximum Entropy Approach to Named Entity Recognition","author":"borthwick","year":"1999"},{"key":"26","article-title":"Bagging, Boosting, and C4.5","author":"quinlan","year":"1996","journal-title":"Proc AAAI 96"},{"key":"27","doi-asserted-by":"publisher","DOI":"10.1023\/A:1007649029923"},{"key":"3","doi-asserted-by":"publisher","DOI":"10.1016\/S0167-6393(97)00040-X"},{"key":"2","year":"0"},{"key":"10","article-title":"Mistake-Driven Learning in Text Categorization","author":"dagan","year":"1997","journal-title":"Proc of the EMNLP'97"},{"key":"1","doi-asserted-by":"publisher","DOI":"10.3115\/1556328.1556332"},{"key":"7","doi-asserted-by":"publisher","DOI":"10.1109\/ICASSP.2005.1415176"},{"key":"6","doi-asserted-by":"publisher","DOI":"10.1109\/ICASSP.2003.1198860"},{"key":"5","article-title":"Discriminative Training in Natural Language Call Routing","author":"kuo","year":"2000","journal-title":"Proc ICS'03"},{"key":"4","article-title":"Vector-Based Natural Language Call Routing","volume":"25","author":"chu-carroll","year":"1999","journal-title":"Computational Linguistics"},{"key":"9","doi-asserted-by":"publisher","DOI":"10.1108\/eb046814"},{"key":"8","author":"mccallum","year":"2002","journal-title":"Mallet A machine learning for language toolkit"}],"event":{"name":"2007 IEEE Workshop on Automatic Speech Recognition & Understanding (ASRU)","location":"The Westin Miyako Kyoto","start":{"date-parts":[[2007,12,9]]},"end":{"date-parts":[[2007,12,13]]}},"container-title":["2007 IEEE Workshop on Automatic Speech Recognition & Understanding (ASRU)"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx5\/4430067\/4430068\/04430110.pdf?arnumber=4430110","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,6,12]],"date-time":"2026-06-12T16:20:39Z","timestamp":1781281239000},"score":1,"resource":{"primary":{"URL":"http:\/\/ieeexplore.ieee.org\/document\/4430110\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2007]]},"references-count":27,"URL":"https:\/\/doi.org\/10.1109\/asru.2007.4430110","relation":{},"subject":[],"published":{"date-parts":[[2007]]}}}