{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,10,23]],"date-time":"2024-10-23T05:39:06Z","timestamp":1729661946916,"version":"3.28.0"},"reference-count":11,"publisher":"IEEE","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2012,4]]},"DOI":"10.1109\/bcfic.2012.6217993","type":"proceedings-article","created":{"date-parts":[[2012,6,21]],"date-time":"2012-06-21T08:18:13Z","timestamp":1340266693000},"page":"134-139","source":"Crossref","is-referenced-by-count":0,"title":["Tandem queueing system MAP&amp;#x007C;M&amp;#x007C;N&amp;#x007C;K - N &amp;#x2192; &amp;#x25CF;&amp;#x007C;M&amp;#x007C;R&amp;#x007C;&amp;#x221E; with impatient customers as a model of remote technical support"],"prefix":"10.1109","author":[{"given":"Alexander","family":"Dudin","sequence":"first","affiliation":[]},{"given":"Sergey","family":"Dudin","sequence":"additional","affiliation":[]},{"given":"Olga","family":"Dudina","sequence":"additional","affiliation":[]}],"member":"263","reference":[{"key":"3","doi-asserted-by":"publisher","DOI":"10.1016\/j.cor.2009.03.003"},{"key":"2","doi-asserted-by":"publisher","DOI":"10.1016\/j.cor.2009.03.030"},{"key":"10","doi-asserted-by":"crossref","first-page":"364","DOI":"10.1134\/S0032946011040053","article-title":"Call center operation model as a MMAP\/PH\/N\/R - N system with impatient customers","volume":"47","author":"dudin","year":"2011","journal-title":"Problems of Information Transmission"},{"key":"1","doi-asserted-by":"publisher","DOI":"10.1016\/j.peva.2007.01.002"},{"key":"7","first-page":"21","article-title":"The batch Markovian arrival process: A review and future work","author":"chakravarthy","year":"2001","journal-title":"Advances in Probability Theory and Stochastic Processes"},{"key":"6","doi-asserted-by":"publisher","DOI":"10.1111\/j.1937-5956.2007.tb00288.x"},{"key":"5","doi-asserted-by":"publisher","DOI":"10.1155\/2012\/324604"},{"key":"4","doi-asserted-by":"publisher","DOI":"10.1016\/j.cie.2011.03.003"},{"journal-title":"Matrix-Geometric Solutions in Stochastic Models - An Algorithmic Approach","year":"1981","author":"neuts","key":"9"},{"key":"8","doi-asserted-by":"crossref","first-page":"564","DOI":"10.1016\/j.peva.2009.04.002","article-title":"The MAP\/PH\/1\/N queue with time phased arrivals as model for traffic control in telecommunication networks","volume":"66","author":"kim","year":"2009","journal-title":"Performance Evaluation"},{"key":"11","doi-asserted-by":"publisher","DOI":"10.1007\/s11134-006-0300-z"}],"event":{"name":"2012 2nd Baltic Congress on Future Internet Communications (BCFIC)","start":{"date-parts":[[2012,4,25]]},"location":"Vilnius, Lithuania","end":{"date-parts":[[2012,4,27]]}},"container-title":["2012 2nd Baltic Congress on Future Internet Communications"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx5\/6211448\/6217945\/06217993.pdf?arnumber=6217993","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2017,6,20]],"date-time":"2017-06-20T16:22:20Z","timestamp":1497975740000},"score":1,"resource":{"primary":{"URL":"http:\/\/ieeexplore.ieee.org\/document\/6217993\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2012,4]]},"references-count":11,"URL":"https:\/\/doi.org\/10.1109\/bcfic.2012.6217993","relation":{},"subject":[],"published":{"date-parts":[[2012,4]]}}}