{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,14]],"date-time":"2026-01-14T17:18:23Z","timestamp":1768411103938,"version":"3.49.0"},"reference-count":37,"publisher":"IEEE","license":[{"start":{"date-parts":[[2023,10,16]],"date-time":"2023-10-16T00:00:00Z","timestamp":1697414400000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-029"},{"start":{"date-parts":[[2023,10,16]],"date-time":"2023-10-16T00:00:00Z","timestamp":1697414400000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-037"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2023,10,16]]},"DOI":"10.1109\/clei60451.2023.10345781","type":"proceedings-article","created":{"date-parts":[[2023,12,14]],"date-time":"2023-12-14T19:22:24Z","timestamp":1702581744000},"page":"1-10","source":"Crossref","is-referenced-by-count":1,"title":["Defining Healthcare KPIs Using Process Mining and Patient Journey Maps"],"prefix":"10.1109","author":[{"given":"Michael","family":"Arias","sequence":"first","affiliation":[{"name":"Informática y Tecnología Universidad de Costa Rica, Sede de Occidente,Departamento de Ingeniería,San Ramón\/Costa,Rica"}]},{"given":"Eric","family":"Rojas","sequence":"additional","affiliation":[{"name":"Institute for Biological and Medical Engineering Schools of Engineering, Medicine and Biological Sciences Pontificia Universidad Católica de Chile,Santiago,Chile"}]},{"given":"Santiago","family":"Aguirre","sequence":"additional","affiliation":[{"name":"Central Michigan University,Business Information Systems Department,Míchigan,United States"}]},{"given":"Felipe","family":"Cornejo","sequence":"additional","affiliation":[{"name":"School of Engineering Pontificia Universidad Católica de Chile,Department of Computer Science,Santiago,Chile"}]},{"given":"Jorge","family":"Munoz-Gama","sequence":"additional","affiliation":[{"name":"School of Engineering Pontificia Universidad Católica de Chile,Department of Computer Science,Santiago,Chile"}]},{"given":"Marcos","family":"Sep\u00falveda","sequence":"additional","affiliation":[{"name":"School of Engineering Pontificia Universidad Católica de Chile,Department of Computer Science,Santiago,Chile"}]},{"given":"Daniel","family":"Capurro","sequence":"additional","affiliation":[{"name":"School of Computing and Information Systems University of Melbourne,Victoria,Australia"}]}],"member":"263","reference":[{"key":"ref1","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-66146-9_19"},{"key":"ref2","doi-asserted-by":"publisher","DOI":"10.1007\/s40271-014-0060-5"},{"key":"ref3","doi-asserted-by":"publisher","DOI":"10.3390\/ijerph17186586"},{"key":"ref4","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-92901-9_5"},{"key":"ref5","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-21297-1_4"},{"key":"ref6","doi-asserted-by":"publisher","DOI":"10.1370\/afm.1713"},{"key":"ref7","author":"Buccoliero","year":"2020","journal-title":"Expectant mothers value drivers at the maternity hospital: evidences from a monocentric study"},{"key":"ref8","doi-asserted-by":"publisher","DOI":"10.1097\/QMH.0000000000000197"},{"key":"ref9","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbi.2022.103995"},{"key":"ref10","doi-asserted-by":"publisher","DOI":"10.1108\/JSTP-11-2014-0261"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.1136\/bmjopen-2017-020325"},{"key":"ref12","doi-asserted-by":"publisher","DOI":"10.1108\/17511870910927994"},{"key":"ref13","doi-asserted-by":"publisher","DOI":"10.1108\/BIJ-01-2017-0007"},{"key":"ref14","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-00749-2_19"},{"key":"ref15","first-page":"1135","article-title":"Process mining challenges in hospital information systems","volume-title":"2012 Federated Conference on Computer Science and Information Systems (FedCSIS)","author":"Homayounfar"},{"key":"ref16","article-title":"Performance analysis of business processes through process mining","author":"Hornix","year":"2007","journal-title":"Masterthesis, Department of Mathematics and Computer Science, Technische Universiteit Eindhoven, Eindhoven"},{"key":"ref17","doi-asserted-by":"publisher","DOI":"10.1080\/20479700.2017.1353776"},{"key":"ref18","doi-asserted-by":"publisher","DOI":"10.1146\/annurev-med-061511-135544"},{"key":"ref19","doi-asserted-by":"publisher","DOI":"10.1509\/jm.15.0420"},{"key":"ref20","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-540-92219-3_32"},{"key":"ref21","doi-asserted-by":"publisher","DOI":"10.1177\/1094670518812182"},{"key":"ref22","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbi.2022.103994"},{"key":"ref23","doi-asserted-by":"publisher","DOI":"10.1108\/09526860910964834"},{"key":"ref24","article-title":"Predicting the occurrence of complaints within the customer journey based on process mining techniques","author":"Nooyen","year":"2020","journal-title":"PhD thesis, Masters thesis, Eindhoven University of Technology"},{"key":"ref25","doi-asserted-by":"publisher","DOI":"10.1145\/2629446"},{"key":"ref26","doi-asserted-by":"publisher","DOI":"10.1007\/s13721-020-00227-w"},{"key":"ref27","first-page":"59","article-title":"Health intelligence: Discovering the process model using process mining by constructing start-to-end patient journeys","volume-title":"Proceedings of the Seventh Australasian Workshop on Health Informatics and Knowledge Manage-ment (HIKM 2014) Australian Computer Society","author":"Perimal-Lewis","year":"2014"},{"key":"ref28","doi-asserted-by":"publisher","DOI":"10.1108\/IJQRM-03-2018-0073"},{"key":"ref29","doi-asserted-by":"publisher","DOI":"10.1108\/tqm-10-2018-0136"},{"key":"ref30","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbi.2016.04.007"},{"key":"ref31","doi-asserted-by":"publisher","DOI":"10.1016\/j.bushor.2016.09.010"},{"key":"ref32","doi-asserted-by":"publisher","DOI":"10.1109\/FiCloud.2018.00040"},{"key":"ref33","doi-asserted-by":"publisher","DOI":"10.1109\/SECON.2013.6567438"},{"key":"ref34","doi-asserted-by":"publisher","DOI":"10.1002\/widm.1045"},{"key":"ref35","volume-title":"Process Mining - Data Science in Action","author":"Wil","year":"2016"},{"key":"ref36","article-title":"The proactive insights engine: Process mining meets machine learning and artificial intelligence","volume-title":"Proceedings of the BPM Demo Track and BPM Dissertation Award co-located with 15th International Conference on Business Process Modeling (BPM 2017)","author":"Veit","year":"2017"},{"key":"ref37","doi-asserted-by":"publisher","DOI":"10.1016\/j.hrmr.2015.09.005"}],"event":{"name":"2023 XLIX Latin American Computer Conference (CLEI)","location":"La Paz, Bolivia","start":{"date-parts":[[2023,10,16]]},"end":{"date-parts":[[2023,10,20]]}},"container-title":["2023 XLIX Latin American Computer Conference (CLEI)"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/10346085\/10345779\/10345781.pdf?arnumber=10345781","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,12,20]],"date-time":"2023-12-20T00:33:48Z","timestamp":1703032428000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/10345781\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023,10,16]]},"references-count":37,"URL":"https:\/\/doi.org\/10.1109\/clei60451.2023.10345781","relation":{},"subject":[],"published":{"date-parts":[[2023,10,16]]}}}