{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,21]],"date-time":"2026-01-21T22:39:30Z","timestamp":1769035170526,"version":"3.49.0"},"reference-count":32,"publisher":"IEEE","license":[{"start":{"date-parts":[[2025,11,14]],"date-time":"2025-11-14T00:00:00Z","timestamp":1763078400000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-029"},{"start":{"date-parts":[[2025,11,14]],"date-time":"2025-11-14T00:00:00Z","timestamp":1763078400000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-037"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2025,11,14]]},"DOI":"10.1109\/cloudcom67567.2025.11331393","type":"proceedings-article","created":{"date-parts":[[2026,1,20]],"date-time":"2026-01-20T20:37:16Z","timestamp":1768941436000},"page":"1-8","source":"Crossref","is-referenced-by-count":0,"title":["IntelligentCRM: A Data-Driven CRM System with Integrated Credit Evaluation and Churn Prediction"],"prefix":"10.1109","author":[{"given":"Yihao","family":"Qian","sequence":"first","affiliation":[{"name":"Artificial Intelligence Research Institute, Shenzhen MSU-BIT University,China"}]},{"given":"Yirui","family":"Wang","sequence":"additional","affiliation":[{"name":"School of Computer Science and Technology, Beijing Institute of Technology,China"}]},{"given":"Jianbo","family":"Zheng","sequence":"additional","affiliation":[{"name":"Artificial Intelligence Research Institute, Shenzhen MSU-BIT University,China"}]},{"given":"Qing","family":"Du","sequence":"additional","affiliation":[{"name":"School of Software Engineering, South China University of Technology,China"}]}],"member":"263","reference":[{"key":"ref1","doi-asserted-by":"publisher","DOI":"10.1108\/14637150310496703"},{"key":"ref2","doi-asserted-by":"publisher","DOI":"10.1362\/0267257022775918"},{"key":"ref3","doi-asserted-by":"publisher","DOI":"10.1016\/S0263-2373(00)00013-X"},{"key":"ref4","doi-asserted-by":"publisher","DOI":"10.7763\/IJEEEE.2011.V1.4"},{"key":"ref5","doi-asserted-by":"publisher","DOI":"10.1016\/j.sbspro.2012.04.008"},{"key":"ref6","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-662-55381-7"},{"key":"ref7","doi-asserted-by":"publisher","DOI":"10.1504\/IJSOI.2020.108988"},{"key":"ref8","doi-asserted-by":"publisher","DOI":"10.30845\/ijbss.v10n6p2"},{"key":"ref9","doi-asserted-by":"publisher","DOI":"10.1515\/itms-2017-0018"},{"key":"ref10","doi-asserted-by":"publisher","DOI":"10.1016\/j.indmarman.2020.10.012"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.1007\/s11135-022-01500-y"},{"key":"ref12","doi-asserted-by":"publisher","DOI":"10.1509\/jm.15.0414"},{"issue":"4","key":"ref13","first-page":"18392","article-title":"Customer re-lationship management (crm) in the era of data analytics","volume":"12","author":"Chaplot","year":"2023","journal-title":"Eur. Chem. Bull"},{"issue":"2","key":"ref14","first-page":"33","article-title":"Customer re-lationship management dalam meningkatkan loyalitas pelanggan pada doorsmeer keluarga nasution menggu-nakan metode algoritma k-means","volume":"1","author":"Lubis","year":"2023","journal-title":"Journal of Information System and Education Development"},{"key":"ref15","doi-asserted-by":"publisher","DOI":"10.1063\/5.0116364"},{"key":"ref16","doi-asserted-by":"publisher","DOI":"10.35134\/jcsitech.v8i4.46"},{"key":"ref17","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-031-63103-0_2"},{"key":"ref18","doi-asserted-by":"publisher","DOI":"10.1002\/9781118349212"},{"key":"ref19","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-319-25226-1_27"},{"key":"ref20","doi-asserted-by":"publisher","DOI":"10.62650\/ijmm.2023.v15.i02.pp1-16"},{"key":"ref21","doi-asserted-by":"publisher","DOI":"10.1016\/j.asoc.2014.01.031"},{"key":"ref22","doi-asserted-by":"publisher","DOI":"10.1080\/08839514.2020.1790248"},{"issue":"10","key":"ref23","first-page":"2004","article-title":"The role of customer service through customer relationship management (crm) to increase customer loyalty and good image","volume":"8","author":"Juanamasta","year":"2019","journal-title":"International Journal of Scientific and Technology Research"},{"key":"ref24","doi-asserted-by":"publisher","DOI":"10.5267\/j.msl.2016.5.002"},{"key":"ref25","doi-asserted-by":"publisher","DOI":"10.1108\/APJML-03-2019-0125"},{"key":"ref26","doi-asserted-by":"publisher","DOI":"10.1109\/icacsis53237.2021.9631314"},{"key":"ref27","first-page":"155","article-title":"Strategic management approaches used in the banking sector by adopting digital technolo-gies","volume-title":"Proceedings of FIKUSZ Symposium for Young Researchers, Obuda University Keleti Karoly Faculty of Economics","author":"Kr\u00e1jnik"},{"key":"ref28","doi-asserted-by":"publisher","DOI":"10.30574\/ijsra.2021.3.1.0111"},{"key":"ref29","doi-asserted-by":"publisher","DOI":"10.63125\/jetvam38"},{"issue":"9","key":"ref30","first-page":"1","article-title":"A strategic analysis of ai-driven customer relationship management systems in enhancing person-alization and retention in financial institutions","volume":"14","author":"Qu\u00e2n","year":"2024","journal-title":"Orient Journal of Emerging Paradigms in Artificial Intelligence and Autonomous Systems"},{"key":"ref31","doi-asserted-by":"publisher","DOI":"10.3390\/electronics9081295"},{"key":"ref32","doi-asserted-by":"publisher","DOI":"10.7717\/peerj.5365\/table-2"}],"event":{"name":"2025 lEEE International Conference on Cloud Computing Technology and Science (CloudCom)","location":"Shenzhen, China","start":{"date-parts":[[2025,11,14]]},"end":{"date-parts":[[2025,11,16]]}},"container-title":["2025 lEEE International Conference on Cloud Computing Technology and Science (CloudCom)"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx8\/11330195\/11331311\/11331393.pdf?arnumber=11331393","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2026,1,21]],"date-time":"2026-01-21T07:12:02Z","timestamp":1768979522000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/11331393\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2025,11,14]]},"references-count":32,"URL":"https:\/\/doi.org\/10.1109\/cloudcom67567.2025.11331393","relation":{},"subject":[],"published":{"date-parts":[[2025,11,14]]}}}