{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,9,7]],"date-time":"2024-09-07T00:05:26Z","timestamp":1725667526124},"reference-count":9,"publisher":"IEEE","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2015,11]]},"DOI":"10.1109\/cnsm.2015.7367369","type":"proceedings-article","created":{"date-parts":[[2016,1,4]],"date-time":"2016-01-04T21:34:58Z","timestamp":1451943298000},"page":"265-269","source":"Crossref","is-referenced-by-count":1,"title":["Modeling service variability in complex service delivery operations"],"prefix":"10.1109","author":[{"given":"Yixin","family":"Diao","sequence":"first","affiliation":[]},{"given":"Larisa","family":"Shwartz","sequence":"additional","affiliation":[]}],"member":"263","reference":[{"key":"ref4","doi-asserted-by":"publisher","DOI":"10.1109\/CNSM.2013.6727810"},{"key":"ref3","doi-asserted-by":"publisher","DOI":"10.1109\/INM.2011.5990700"},{"key":"ref6","doi-asserted-by":"publisher","DOI":"10.1002\/aic.690440116"},{"key":"ref5","doi-asserted-by":"crossref","DOI":"10.1007\/978-1-4757-3462-1","author":"harrell","year":"2001","journal-title":"Regression Modeling Strategies With Applications to Linear Models Logistic Regression and Survival Analysis (Springer Series in Statistics)"},{"key":"ref8","doi-asserted-by":"publisher","DOI":"10.1137\/0905052"},{"key":"ref7","doi-asserted-by":"publisher","DOI":"10.1109\/TNSM.2004.4623693"},{"journal-title":"Lean Six Sigma for Service How to use lean speed and six sigma quality to improve services and transactions","year":"2003","author":"george","key":"ref2"},{"journal-title":"Data Mining Concepts and Techniques","year":"2011","author":"han","key":"ref9"},{"key":"ref1","doi-asserted-by":"publisher","DOI":"10.1007\/s13174-010-0007-6"}],"event":{"name":"2015 11th International Conference on Network and Service Management (CNSM)","start":{"date-parts":[[2015,11,9]]},"location":"Barcelona, Spain","end":{"date-parts":[[2015,11,13]]}},"container-title":["2015 11th International Conference on Network and Service Management (CNSM)"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/7360263\/7367318\/07367369.pdf?arnumber=7367369","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2020,9,13]],"date-time":"2020-09-13T14:25:40Z","timestamp":1600007140000},"score":1,"resource":{"primary":{"URL":"http:\/\/ieeexplore.ieee.org\/document\/7367369\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2015,11]]},"references-count":9,"URL":"https:\/\/doi.org\/10.1109\/cnsm.2015.7367369","relation":{},"subject":[],"published":{"date-parts":[[2015,11]]}}}