{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,12,30]],"date-time":"2025-12-30T03:47:14Z","timestamp":1767066434884,"version":"3.37.3"},"reference-count":17,"publisher":"IEEE","license":[{"start":{"date-parts":[[2023,6,29]],"date-time":"2023-06-29T00:00:00Z","timestamp":1687996800000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-029"},{"start":{"date-parts":[[2023,6,29]],"date-time":"2023-06-29T00:00:00Z","timestamp":1687996800000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-037"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2023,6,29]]},"DOI":"10.1109\/ecai58194.2023.10194016","type":"proceedings-article","created":{"date-parts":[[2023,8,2]],"date-time":"2023-08-02T17:33:22Z","timestamp":1690997602000},"page":"1-6","source":"Crossref","is-referenced-by-count":9,"title":["Revolutionizing Customer Experience with AI: A Path to Increase Revenue Growth Rate"],"prefix":"10.1109","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-2833-9159","authenticated-orcid":false,"given":"Harsha","family":"Vijayakumar","sequence":"first","affiliation":[{"name":"S.P. Jain School of Global Management,California,USA"}]}],"member":"263","reference":[{"key":"ref13","first-page":"837","article-title":"Partner involvement in a strategic alliance","volume":"38","author":"gulati","year":"1995","journal-title":"The Academy of Management Journal"},{"key":"ref12","doi-asserted-by":"publisher","DOI":"10.1108\/ijpdlm-03-2017-0093"},{"key":"ref15","doi-asserted-by":"publisher","DOI":"10.2307\/30036540"},{"journal-title":"Diffusion of Innovations","year":"2003","author":"rogers","key":"ref14"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.1109\/TEM.1982.6447463"},{"key":"ref10","first-page":"116","article-title":"Product upgrades as a customer retention tool","volume":"33","author":"schmitz","year":"2016","journal-title":"Journal of Retailing and Consumer Services"},{"journal-title":"Handbook of services marketing and management","year":"2008","author":"berry","key":"ref2"},{"journal-title":"The Net Promoter Score (NPS)","year":"2015","key":"ref1"},{"key":"ref17","doi-asserted-by":"publisher","DOI":"10.1109\/ICCAE56788.2023.10111409"},{"key":"ref16","first-page":"1","article-title":"Conceptual model: A framework for institutionalizing the vigor in business research","author":"elangovan","year":"0","journal-title":"Proceedings of Third National Conference on Indian Business Management Coimbatore Sri Ramakrishna Institute of Technology"},{"journal-title":"The State of Customer Experience","year":"0","key":"ref8"},{"key":"ref7","first-page":"46","article-title":"The one number you need to grow","volume":"81","author":"reichheld","year":"2003","journal-title":"Harvard Business Review"},{"key":"ref9","first-page":"837","article-title":"Partner involvement in a strategic alliance","volume":"38","author":"gulati","year":"1995","journal-title":"The Academy of Management Journal"},{"key":"ref4","first-page":"507","article-title":"Revenue growth rate","author":"horvath","year":"2016","journal-title":"The Wiley Handbook of Financial Planning"},{"key":"ref3","first-page":"156","article-title":"Customer experience management in retailing: understanding the buyer journey","volume":"85","author":"verhoef","year":"2009","journal-title":"Journal of Retailing"},{"journal-title":"Service Quality Insights and Manageriall Mplications from the Frontier","year":"1994","author":"rust","key":"ref6"},{"journal-title":"Revenue Growth Rate Formula","year":"0","key":"ref5"}],"event":{"name":"2023 15th International Conference on Electronics, Computers and Artificial Intelligence (ECAI)","start":{"date-parts":[[2023,6,29]]},"location":"Bucharest, Romania","end":{"date-parts":[[2023,6,30]]}},"container-title":["2023 15th International Conference on Electronics, Computers and Artificial Intelligence (ECAI)"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/10193876\/10193857\/10194016.pdf?arnumber=10194016","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2023,8,21]],"date-time":"2023-08-21T17:42:56Z","timestamp":1692639776000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/10194016\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2023,6,29]]},"references-count":17,"URL":"https:\/\/doi.org\/10.1109\/ecai58194.2023.10194016","relation":{},"subject":[],"published":{"date-parts":[[2023,6,29]]}}}