{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,9,25]],"date-time":"2025-09-25T13:39:12Z","timestamp":1758807552083,"version":"3.28.0"},"reference-count":21,"publisher":"IEEE","license":[{"start":{"date-parts":[[2019,10,1]],"date-time":"2019-10-01T00:00:00Z","timestamp":1569888000000},"content-version":"vor","delay-in-days":0,"URL":"https:\/\/ieeexplore.ieee.org\/Xplorehelp\/downloads\/license-information\/IEEE.html"},{"start":{"date-parts":[[2019,10,1]],"date-time":"2019-10-01T00:00:00Z","timestamp":1569888000000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-029"},{"start":{"date-parts":[[2019,10,1]],"date-time":"2019-10-01T00:00:00Z","timestamp":1569888000000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-037"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2019,10]]},"DOI":"10.1109\/fie43999.2019.9028667","type":"proceedings-article","created":{"date-parts":[[2020,3,13]],"date-time":"2020-03-13T06:17:01Z","timestamp":1584080221000},"page":"1-8","source":"Crossref","is-referenced-by-count":20,"title":["IBM Watson Application as FAQ Assistant about Moodle"],"prefix":"10.1109","author":[{"given":"Jeferson da Silva","family":"Oliveira","sequence":"first","affiliation":[]},{"given":"Danubia Bueno","family":"Espindola","sequence":"additional","affiliation":[]},{"given":"Regina","family":"Barwaldt","sequence":"additional","affiliation":[]},{"given":"Luciano Maciel","family":"Ribeiro","sequence":"additional","affiliation":[]},{"given":"Marcelo","family":"Pias","sequence":"additional","affiliation":[]}],"member":"263","reference":[{"key":"ref10","doi-asserted-by":"publisher","DOI":"10.24251\/HICSS.2018.205"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.1108\/07378831211213238"},{"key":"ref12","doi-asserted-by":"publisher","DOI":"10.5753\/cbie.sbie.2017.797"},{"journal-title":"Ed - Robô com Intelig encia Artificial no site do Conpet para preservação de energia e recursos naturais","year":"2019","key":"ref13"},{"key":"ref14","doi-asserted-by":"publisher","DOI":"10.5753\/cbie.wie.2016.91"},{"journal-title":"A Warmer Welcome Application of a Chatbot as a Facilitator for New Hires Onboarding","year":"2017","author":"asher","key":"ref15"},{"key":"ref16","doi-asserted-by":"publisher","DOI":"10.1258\/la.2011.011087"},{"journal-title":"Ultimate Bot Design Guide A Living Doc","year":"2017","key":"ref17"},{"journal-title":"Watson Assistant — IBM Cloud","year":"2019","key":"ref18"},{"journal-title":"The 7 best chatbots of 2016 by popular vote [online] VentureBeat","year":"2019","author":"alexander gamanyuk","key":"ref19"},{"journal-title":"The Complete Beginners Guide To Chatbots [online] Chatbots Magazine","year":"2019","author":"schlicht","key":"ref4"},{"key":"ref3","first-page":"1","article-title":"Extracting chatbot knowledge from online discussion forums","author":"huang","year":"2007","journal-title":"In Proceedings of the 20th international joint conference on Artifical intelligence (IJCAI’07)"},{"key":"ref6","doi-asserted-by":"publisher","DOI":"10.1147\/JRD.2016.2515422"},{"journal-title":"The Era of Cognitive Systems An Inside Look at IBM Watson and How It Works","year":"2012","author":"high","key":"ref5"},{"key":"ref8","article-title":"Cognitive Ergonomics","author":"falzon","year":"2014","journal-title":"Kent Elsevier Science"},{"journal-title":"Principles of Artificial Intelligence","year":"2014","author":"nilsson","key":"ref7"},{"key":"ref2","doi-asserted-by":"publisher","DOI":"10.22456\/1679-1916.14336"},{"key":"ref1","doi-asserted-by":"publisher","DOI":"10.15448\/1980-3729.2000.12.3068"},{"key":"ref9","first-page":"1","article-title":"Using Watson for constructing cognitive assistants","volume":"4","author":"goel","year":"2016","journal-title":"Adv Cogn Syst"},{"journal-title":"Building a Facebook Messenger Bot Within a Week","year":"2019","key":"ref20"},{"key":"ref21","first-page":"46","article-title":"The one number you need to grow","volume":"81","author":"reichheld","year":"2003","journal-title":"Harvard Business Review"}],"event":{"name":"2019 IEEE Frontiers in Education Conference (FIE)","start":{"date-parts":[[2019,10,16]]},"location":"Covington, KY, USA","end":{"date-parts":[[2019,10,19]]}},"container-title":["2019 IEEE Frontiers in Education Conference (FIE)"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/9011701\/9028348\/09028667.pdf?arnumber=9028667","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2022,7,18]],"date-time":"2022-07-18T15:32:04Z","timestamp":1658158324000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/9028667\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2019,10]]},"references-count":21,"URL":"https:\/\/doi.org\/10.1109\/fie43999.2019.9028667","relation":{},"subject":[],"published":{"date-parts":[[2019,10]]}}}