{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2024,10,29]],"date-time":"2024-10-29T17:57:25Z","timestamp":1730224645444,"version":"3.28.0"},"reference-count":21,"publisher":"IEEE","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2003]]},"DOI":"10.1109\/hicss.2003.1174391","type":"proceedings-article","created":{"date-parts":[[2004,6,22]],"date-time":"2004-06-22T20:27:43Z","timestamp":1087936063000},"page":"10 pp.","source":"Crossref","is-referenced-by-count":6,"title":["Impact of electronic commerce customer relationship management on corporate success - results from an empirical investigation"],"prefix":"10.1109","author":[{"given":"N.","family":"Madeja","sequence":"first","affiliation":[]},{"given":"D.","family":"Schoder","sequence":"additional","affiliation":[]}],"member":"263","reference":[{"key":"ref10","first-page":"1259","article-title":"1998: Managing Competition, Quality, Customer Relations, and the Supply Base, and Its Impact on Firm Performance","author":"kannan","year":"1998","journal-title":"Proceedings of 29th Annual Meeting of the Decision Sciences Institute Las Vegas Nevada"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.1109\/HICSS.2001.927055"},{"key":"ref12","first-page":"54","article-title":"2000: The CRM Buzz","author":"malis","year":"2000","journal-title":"Manufacturing Systems"},{"journal-title":"Psychometric Theory","year":"1978","author":"nunnally","key":"ref13"},{"key":"ref14","first-page":"615","article-title":"2001: Strategic options for CRM: Which way off the roundabout?","volume":"67","author":"orr","year":"2001","journal-title":"Vital Speeches of The Day"},{"key":"ref15","first-page":"7f","article-title":"Introduction to the Special Section: Electronic Commerce Customer Relationship Management (ECCRM)","volume":"6","author":"romano","year":"2001","journal-title":"International Journal of Electronic Commerce Winter 2001-2002"},{"key":"ref16","first-page":"61","article-title":"Electronic Commerce Customer Relationship Management: An Assessment of Research","volume":"6","author":"romano","year":"2001","journal-title":"International Journal of Electronic Commerce Winter 2001-2002"},{"journal-title":"The Customer Revolution New York 2001","year":"2001","author":"seybold","key":"ref17"},{"key":"ref18","article-title":"e-Reality 2000-Electronic Commerce von der Vision zur Realität: Status, Entwicklung, Problemstellungen, Erfolgsfaktoren sowie Management-Implikationen des Electronic Commerce","author":"strau\u00df","year":"2000","journal-title":"Consulting Partner Group Frankfurt a M [subsequent survey to the “Electronic Commerce Enquête 1997\/98”"},{"journal-title":"(2002) eReality-Das E-Business Bausteinkonzept Strategien und Erfolgsfaktoren für das E-Business-Management","year":"2002","author":"strau\u00df","key":"ref19"},{"key":"ref4","doi-asserted-by":"publisher","DOI":"10.1108\/07363769810241436"},{"key":"ref3","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-322-96453-3"},{"key":"ref6","doi-asserted-by":"publisher","DOI":"10.2307\/3151312"},{"key":"ref5","first-page":"87","article-title":"Konzeptionelle Grundlagen des elektronischen Kundenbeziehungsmanagements","author":"eggert","year":"2001","journal-title":"eCRM - Electronic Customer Relationship Management Stuttgart 2001"},{"key":"ref8","first-page":"29","article-title":"2001: CRM shouldn't hurt","volume":"153","author":"holden","year":"2001","journal-title":"Sales & Marketing Management"},{"key":"ref7","doi-asserted-by":"publisher","DOI":"10.15358\/0340-1650-2001-8-417"},{"key":"ref2","doi-asserted-by":"publisher","DOI":"10.1002\/smj.187"},{"key":"ref1","first-page":"41","article-title":"(2000): The hidden opportunity of E-Commerce: e-CRM","volume":"4","author":"adams","year":"2000","journal-title":"Future Banker"},{"journal-title":"Konzeptualisierung und Operationalisierung komplexer Konstrukte-Ein Leitfaden fuer die Marketingforschung ZFP Heft 1 1 Quartal 1996","year":"1996","author":"homburg","key":"ref9"},{"key":"ref20","doi-asserted-by":"publisher","DOI":"10.1362\/0267257022775918"},{"key":"ref21","first-page":"18f","article-title":"Successful Customer-Relationship Management","author":"yu","year":"2001","journal-title":"MIT Sloan Management Review Summer 2001"}],"event":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","start":{"date-parts":[[2003,1,9]]},"location":"Big Island, HI, USA","end":{"date-parts":[[2003,1,9]]}},"container-title":["36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx5\/8360\/26341\/01174391.pdf?arnumber=1174391","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2017,3,13]],"date-time":"2017-03-13T22:55:49Z","timestamp":1489445749000},"score":1,"resource":{"primary":{"URL":"http:\/\/ieeexplore.ieee.org\/document\/1174391\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2003]]},"references-count":21,"URL":"https:\/\/doi.org\/10.1109\/hicss.2003.1174391","relation":{},"subject":[],"published":{"date-parts":[[2003]]}}}