{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,24]],"date-time":"2025-03-24T06:43:40Z","timestamp":1742798620047,"version":"3.28.0"},"reference-count":34,"publisher":"IEEE","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2003]]},"DOI":"10.1109\/hicss.2003.1174392","type":"proceedings-article","created":{"date-parts":[[2004,6,22]],"date-time":"2004-06-22T16:27:43Z","timestamp":1087921663000},"page":"10 pp.","source":"Crossref","is-referenced-by-count":10,"title":["An event driven approach to customer relationship management in e-brokerage industry"],"prefix":"10.1109","author":[{"given":"D.K.W.","family":"Chiu","sequence":"first","affiliation":[]},{"given":"W.C.W.","family":"Chan","sequence":"additional","affiliation":[]},{"given":"G.K.W.","family":"Lam","sequence":"additional","affiliation":[]},{"given":"S.C.","family":"Cheung","sequence":"additional","affiliation":[]},{"given":"F.T.","family":"Luk","sequence":"additional","affiliation":[]}],"member":"263","reference":[{"journal-title":"The Art & Science of Web Design","year":"2000","author":"veen","key":"ref33"},{"key":"ref32","first-page":"186","article-title":"On Integrating Mobile Devices Into A Workflow Management Scenario","author":"tjoa","year":"2000","journal-title":"Proc of the 11th International Workshop on Database and Expert Systems Applications (DEXA'00)"},{"journal-title":"The Essential Guide to Knowledge Management E-Business and CRM Applications","year":"2001","author":"tiwana","key":"ref31"},{"journal-title":"The Role of Online Advice","year":"1999","author":"steffens","key":"ref30"},{"journal-title":"Professional XML Web Services","year":"2001","author":"zaev","key":"ref34"},{"key":"ref10","first-page":"150","article-title":"Active Database Management Systems","author":"dayal","year":"1989","journal-title":"Proc 3rd International Conference on Data and Knowledge Bases"},{"key":"ref11","doi-asserted-by":"publisher","DOI":"10.1145\/502512.502525"},{"journal-title":"Fundamentals of Database Systems","year":"2000","author":"elmasri","key":"ref12"},{"journal-title":"Getting Started With WAP and WML","year":"2001","author":"evans","key":"ref13"},{"key":"ref14","article-title":"Customer Profiling for Financial Services","author":"hancock","year":"2000","journal-title":"Jessica Keyes Financial Services Information Systems Auerbach"},{"journal-title":"Hong Kong Security and Futures Commission (HKSFC)","year":"0","key":"ref15"},{"key":"ref16","doi-asserted-by":"publisher","DOI":"10.1145\/238386.238616"},{"year":"0","key":"ref17"},{"year":"0","key":"ref18"},{"key":"ref19","doi-asserted-by":"publisher","DOI":"10.1201\/9780203997611.ch24"},{"journal-title":"COM and CORBA side by side Architectures Strategies and Implementations","year":"1999","author":"pritchard","key":"ref28"},{"key":"ref4","doi-asserted-by":"publisher","DOI":"10.1109\/HICSS.2003.1173687"},{"key":"ref27","doi-asserted-by":"publisher","DOI":"10.1201\/9780203997611.ch7"},{"key":"ref3","article-title":"A Data-driven Methodology to Extending Workflows across Organizations over the Internet","author":"cheung","year":"2003","journal-title":"36th Hawaii International Conference on System Sciences (HICSS36)"},{"key":"ref6","first-page":"98","article-title":"A Three-Dimensional Perspective on Integrated Management of Rules and Objects","volume":"3","author":"chiu","year":"1997","journal-title":"International Journal of Information Technology"},{"journal-title":"Gartner CRM revenues to rise 15 percent Infoworld","year":"2002","author":"rohde","key":"ref29"},{"key":"ref5","doi-asserted-by":"publisher","DOI":"10.1023\/A:1016503218569"},{"key":"ref8","doi-asserted-by":"publisher","DOI":"10.1016\/S0306-4379(01)00012-6"},{"key":"ref7","doi-asserted-by":"publisher","DOI":"10.1016\/S0306-4379(99)00010-1"},{"key":"ref2","doi-asserted-by":"publisher","DOI":"10.1109\/HICSS.2003.1174246"},{"key":"ref9","article-title":"An Architecture for E-Contract Enforcement in an E-service Environment","author":"chiu","year":"2003","journal-title":"36th Hawaii International Conference on System Sciences (HICSS36)"},{"journal-title":"E-Commerce Fundamentals and Applications","year":"2001","author":"chan","key":"ref1"},{"key":"ref20","article-title":"Management of Customer Relationship in Business Media - The Case of the Financial Industry -","author":"komer","year":"2000","journal-title":"Proceedings of the 33rd Hawaii International Conference on System Sciences"},{"journal-title":"The 70-percent failure","year":"2002","author":"lewis","key":"ref22"},{"key":"ref21","doi-asserted-by":"publisher","DOI":"10.1109\/HICSS.2001.927055"},{"key":"ref24","doi-asserted-by":"publisher","DOI":"10.1201\/9780203997611.ch52"},{"journal-title":"Wireless and Mobile Network Architectures","year":"2000","author":"lin","key":"ref23"},{"journal-title":"Client\/Server Survival Guide","year":"1999","author":"orfali","key":"ref26"},{"journal-title":"Foreword UML Specification 1 4","year":"2001","key":"ref25"}],"event":{"name":"36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the","start":{"date-parts":[[2003,1,9]]},"location":"Big Island, HI, USA","end":{"date-parts":[[2003,1,9]]}},"container-title":["36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx5\/8360\/26341\/01174392.pdf?arnumber=1174392","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2017,3,14]],"date-time":"2017-03-14T23:26:53Z","timestamp":1489534013000},"score":1,"resource":{"primary":{"URL":"http:\/\/ieeexplore.ieee.org\/document\/1174392\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2003]]},"references-count":34,"URL":"https:\/\/doi.org\/10.1109\/hicss.2003.1174392","relation":{},"subject":[],"published":{"date-parts":[[2003]]}}}