{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,9]],"date-time":"2026-05-09T17:19:19Z","timestamp":1778347159725,"version":"3.51.4"},"reference-count":8,"publisher":"IEEE","license":[{"start":{"date-parts":[[2022,12,14]],"date-time":"2022-12-14T00:00:00Z","timestamp":1670976000000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-029"},{"start":{"date-parts":[[2022,12,14]],"date-time":"2022-12-14T00:00:00Z","timestamp":1670976000000},"content-version":"stm-asf","delay-in-days":0,"URL":"https:\/\/doi.org\/10.15223\/policy-037"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2022,12,14]]},"DOI":"10.1109\/ic3i56241.2022.10073038","type":"proceedings-article","created":{"date-parts":[[2023,3,22]],"date-time":"2023-03-22T17:34:44Z","timestamp":1679506484000},"page":"2019-2023","source":"Crossref","is-referenced-by-count":17,"title":["Artificial Intelligence Application for Effective Customer Relationship Management"],"prefix":"10.1109","author":[{"given":"Somanchi Hari","family":"Krishna","sequence":"first","affiliation":[{"name":"Vignana Bharathi Institute of Technology,Hyderabad,India"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"N.","family":"Vijayanand","sequence":"additional","affiliation":[{"name":"Vels Institute of Science Technology and Advanced Studies,Chennai,India"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Achanta","family":"Suneetha","sequence":"additional","affiliation":[{"name":"Sree Vidyanikethan Institute of Management,Andhra Pradesh,India"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"S","family":"Mahabub Basha","sequence":"additional","affiliation":[{"name":"International Institute of Business Studies,Bangalore,India"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"S. Chandra","family":"Sekhar","sequence":"additional","affiliation":[{"name":"Sree Vidyanikethan Institute of Management,Andhra Pradesh,India"}],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"A.","family":"Saranya","sequence":"additional","affiliation":[{"name":"Vels Institute of Science Technology and Advanced Studies,Chennai,India"}],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"263","reference":[{"key":"ref1","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-030-61641-0"},{"key":"ref2","doi-asserted-by":"publisher","DOI":"10.1109\/WAIE54146.2021.00022"},{"key":"ref3","doi-asserted-by":"publisher","DOI":"10.1109\/ICETSIS55481.2022.9888821"},{"key":"ref4","volume-title":"Artificial Intelligence based Business Process Automation for Enhanced Knowledge Management","author":"Bindhu","year":"2021"},{"key":"ref5","doi-asserted-by":"publisher","DOI":"10.1016\/j.icte.2021.08.016"},{"key":"ref6","doi-asserted-by":"publisher","DOI":"10.1007\/s11135-022-01500-y"},{"key":"ref7","volume-title":"Using artificial intelligence to enhance personalization of customer relationship management in the contact center space: Afinitis technology case study","author":"Castries","year":"2017"},{"key":"ref8","doi-asserted-by":"publisher","DOI":"10.1109\/icace.2018.8686993"}],"event":{"name":"2022 5th International Conference on Contemporary Computing and Informatics (IC3I)","location":"Uttar Pradesh, India","start":{"date-parts":[[2022,12,14]]},"end":{"date-parts":[[2022,12,16]]}},"container-title":["2022 5th International Conference on Contemporary Computing and Informatics (IC3I)"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/10072015\/10072297\/10073038.pdf?arnumber=10073038","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2024,3,3]],"date-time":"2024-03-03T06:49:53Z","timestamp":1709448593000},"score":1,"resource":{"primary":{"URL":"https:\/\/ieeexplore.ieee.org\/document\/10073038\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2022,12,14]]},"references-count":8,"URL":"https:\/\/doi.org\/10.1109\/ic3i56241.2022.10073038","relation":{},"subject":[],"published":{"date-parts":[[2022,12,14]]}}}