{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,19]],"date-time":"2025-10-19T15:48:42Z","timestamp":1760888922540,"version":"3.28.0"},"reference-count":23,"publisher":"IEEE","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2014,5]]},"DOI":"10.1109\/icadlt.2014.6864077","type":"proceedings-article","created":{"date-parts":[[2014,7,30]],"date-time":"2014-07-30T17:11:40Z","timestamp":1406740300000},"page":"29-34","source":"Crossref","is-referenced-by-count":6,"title":["Using customer feedback in public transportation systems"],"prefix":"10.1109","author":[{"given":"Anselmo","family":"Stelzer","sequence":"first","affiliation":[]},{"given":"Frank","family":"Englert","sequence":"additional","affiliation":[]},{"given":"Stephan","family":"Horold","sequence":"additional","affiliation":[]},{"given":"Cindy","family":"Mayas","sequence":"additional","affiliation":[]}],"member":"263","reference":[{"key":"19","first-page":"222","article-title":"Information exchange for connection dispatching","author":"stelzer","year":"2013","journal-title":"Euro - Zel 2013 Symposium Proceedings"},{"journal-title":"Makroskopisches Echtzeitdispositionsmodell Zur Lo?sung von Anschlusskonflikten im Eisenbahnbetrieb","year":"2012","author":"kurby","key":"22"},{"key":"17","article-title":"Guidelines for usability field tests in the dynamic contexts of public transport","author":"mayas","year":"2014","journal-title":"10th International Conference on Human-Computer Interaction"},{"journal-title":"Europa?isches Parlament und Rat der Europa?ischen","year":"0","key":"23"},{"year":"2013","key":"18"},{"year":"0","key":"15"},{"year":"0","key":"16"},{"key":"13","doi-asserted-by":"publisher","DOI":"10.1177\/0092070396244006"},{"journal-title":"A Complaint Is A Gift - Using Customer Feedback As A Strategic Tool","year":"1996","author":"barow","key":"14"},{"key":"11","doi-asserted-by":"publisher","DOI":"10.1201\/b13826-41"},{"key":"12","doi-asserted-by":"publisher","DOI":"10.1002\/mar.20298"},{"key":"21","article-title":"Evaluation of supply quality in passenger transport as a basis for the assessment of railway infrastructure measures","author":"oetting","year":"0","journal-title":"Network mobility"},{"key":"3","doi-asserted-by":"publisher","DOI":"10.1016\/j.jtrangeo.2006.11.004"},{"key":"20","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-642-05465-5_10"},{"key":"2","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-642-56423-9_20"},{"key":"1","doi-asserted-by":"publisher","DOI":"10.1016\/S0377-2217(03)00028-6"},{"journal-title":"European Committee for Standardization","year":"2002","key":"10"},{"journal-title":"Disruption Management in Passenger Railway Transportation","year":"2009","author":"jespersen-groth","key":"7"},{"journal-title":"Facebook Page DB Bahn","year":"0","key":"6"},{"key":"5","article-title":"Use of twitter and facebook by public transport operators and authorities in a time of crisis","author":"austin","year":"0","journal-title":"Presented at IIID Traffic & Transport 2011 Traffic"},{"key":"4","doi-asserted-by":"publisher","DOI":"10.4018\/jaci.2013010101"},{"key":"9","first-page":"45","article-title":"Methode zur Erarbeitung von Sto?rfallprogrammen","volume":"7","author":"chu","year":"2012","journal-title":"Deine Bahn"},{"journal-title":"Informationssystem Transportleitung Personenverkehr Benutzerhandbuch (BHB-ISTP)","year":"0","key":"8"}],"event":{"name":"2014 International Conference on Advanced Logistics and Transport (ICALT)","start":{"date-parts":[[2014,5,1]]},"location":"Hammamet, Tunisia","end":{"date-parts":[[2014,5,3]]}},"container-title":["2014 International Conference on Advanced Logistics and Transport (ICALT)"],"original-title":[],"link":[{"URL":"http:\/\/xplorestaging.ieee.org\/ielx7\/6856367\/6864062\/06864077.pdf?arnumber=6864077","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2017,3,23]],"date-time":"2017-03-23T17:01:55Z","timestamp":1490288515000},"score":1,"resource":{"primary":{"URL":"http:\/\/ieeexplore.ieee.org\/document\/6864077\/"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2014,5]]},"references-count":23,"URL":"https:\/\/doi.org\/10.1109\/icadlt.2014.6864077","relation":{},"subject":[],"published":{"date-parts":[[2014,5]]}}}